Cheadle Hulme Medical Group
Smithy Green, Hulme Hall Road, Cheadle Hulme, Cheadle, Cheshire, SK8 6LUContact details and opening times
Patient ratings and reviews
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Help others by sharing your thoughts and experiences about Cheadle Hulme Medical Group.
Reviews
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Review titled Excellent practice
Rated 5 stars out of 5
by Dee McCarron - Posted on 13 September 2024
GP practices seem to come under a lot of scrutiny and much criticism these days. However, my recent experience has been very positive and very efficient. From submitting the online form, receiving a face to face appointment with my GP, the appointment running to time, the very personable manner and advice my GP provided. Thanks also to the reception staff who have a tough job to do , keep up the good work.
Visited September 2024
Cheadle Hulme Medical Group has not yet replied.
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Review titled Excellent Service, could not have been better.
Rated 5 stars out of 5
by David Horrocks - Posted on 21 August 2024
Completed the on line form 9am, received a text at 9.08am had a face to face appointment with a GP (who was very professional in dealing with me) at 10.15am.
Visited August 2024
Review titled Cheadle Hulme Medical Group
Replied on 21 August 2024
Thank you for your feedback Mr Horrocks. I am delighted you had a good experience using our online contact form and subsequent visit to see one of the GPs. As you have experienced, the information you submit on the form allows the GP to review your query quickly and then decide which clinician should see you, and how quickly you need to be seen. We still have staff answering the phones for any patients who lack the technology or confidence to submit an online form - the receptionist will fill one in for them and the GP will process this in exactly the same way as those submitted directly by patients. Since implementing this system, we have seen a huge improvement in call queueing times and also feel we are better able to allocate appointments based on clinical urgency. I very much appreciate you taking the time to send feedback and please do continue to do so in future. All feedback is useful so we can improve processes and deliver relevant training to staff. Kind regards Siobhan Lennox Practice Business Manager
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Review titled Appointment not booked in
Rated 2 stars out of 5
by Anonymous - Posted on 26 June 2024
I had a double appointment booked with the nurse at Bridge House, having been called in for review. I called to rearrange and just turned up for my early morning appointment, having cancelled something else to fit this in, only to find that there was nothing at all booked for me. This is so frustrating when they were the ones that gave me an appointment date and time that I then had to change things to accommodate. Is more training needed in how to book appointments?
Visited June 2024
Review titled Cheadle Hulme Medical Group
Replied on 26 June 2024
Dear Patient, I am sorry you have had a frustrating experience this morning. Unfortunately as this review is anonymous we can't contact you to discuss further but would be happy to investigate this further if you could please email: gmicb-sto.p88007admin@nhs.net Hopefully we can then work out what went wrong and ensure you are correctly booked for a further appointment. Many thanks Siobhan Lennox Practice Business Manager
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Review titled Online form not working
Rated 3 stars out of 5
by Anonymous - Posted on 23 January 2024
Frustrating to fill in online form but no call back. No confirmation that it has gone through ok and cannot fill it in unless surgery is open which I don't understand as have to wait another day now to attempt. Was so hopeful this was going to help me as have hearing loss and cannot cope well on the telephone.
Visited January 2024
Review titled Cheadle Hulme Medical Group
Replied on 26 June 2024
My apologies for not responding to this review sooner. I am hopeful you have since been able to submit an online form and found this easier than trying to contact us via telephone? If you are still struggling, I would like to try and help you to get this working as I can absolutely understand that with hearing loss, an online communication method may be easier for you in terms of booking appointments. As this review is anonymous, I will need you to contact the surgery initially via email and can then contact you directly by email or text or in person if preferred to discuss further. Email is: gmicb-sto.p88007admin@nhs.net Kind regards Siobhan Lennox Practice Business Manager
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Review titled Caring practice
Rated 5 stars out of 5
by Anonymous - Posted on 18 July 2023
I've been a patient with Cheadle Hulme Medical Group a while, but usually in good health, so haven't used the service much. Recently I've been suffering with reoccurring urine infections, which present suddenly, leaving me in pain, struggling at work. The service has been fantastic. Immediate access to telephone support, with fast access to antibiotics, alongside other diagnostics. The GPs I have spoken to, have listened, been supportive and understood the need to treat my symptoms quickly without delay to prevent further complications and unnecessary time off work. Thank you Cheadle Hulme Medical Group.
Visited July 2023
Review titled Cheadle Hulme Medical Group
Replied on 26 June 2024
Dear Patient, I apologise for not seeing this review sooner but would like to thank you for your kind words and feedback. I very much hope your original symptoms have since eased and also that you are finding our patient access system easier to navigate than it had previously been? Patients can still contact us by telephone but those with internet access/smart devices can also now complete an online contact form which is reviewed by our GP and advice or an appointment can be offered based on the clinical urgency of the symptoms. Many thanks once again for your kind words, Siobhan Lennox Practice Business Manager
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Review titled Unbelievable service
Rated 5 stars out of 5
by Anonymous - Posted on 14 June 2023
Between phone call at 8.45am and 11.30 am I had a repeat blood test followed by appointment with Dr, then ECG and 2nd blood test then off for X-ray at Stepping Hill. Couldn’t ask for friendlier service . Thank you all very much.
Visited June 2023
Review titled Cheadle Hulme Medical Group
Replied on 26 June 2024
Dear Patient I apologise for not replying to this review sooner but I am delighted you had such a positive experience and a quick and efficient visit. Thank you for your kind words and for taking the time to contact us. Many thanks Siobhan Lennox Practice Business Manager
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Review titled Great practice
Rated 5 stars out of 5
by Lucy Haygarth - Posted on 22 June 2023
I have visited the GP for the first time in a long time last week. I got an appointment quickly, the reception staff were lovely, the doctor was fantastic and really helped me. I have also been referred to other services quickly and efficiently. I’ve had a really good experience so Thankyou. I know how hard it is to provide this in todays society.
Visited June 2023
Review titled Cheadle Hulme Medical Group
Replied on 26 June 2024
Dear Lucy Please accept my apologies for not responding sooner - the notification appears not to have reached me. Thank you for your kind words and I'm very pleased you had a good experience and found the process to be quick and efficient. Kind regards Siobhan Lennox Practice Business Manager
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Review titled Waiting for 2 hours to get through
Rated 2 stars out of 5
by Anonymous - Posted on 31 March 2023
I am currently on hold on your telephone system and have been on hold for 2 hours - in that time I have moved from a starting position of 8 to position 3 - I have not moved from position 3 in over an hour. This is terrible and something needs to be done to improve this service - this is not good customer service.
Visited March 2023
Review titled Cheadle Hulme Medical Group
Replied on 26 June 2024
Dear Patient, thank you for your feedback and please accept my apologies for not responding sooner. The notification of your review didn't reach me I'm afraid but I am hopeful this will be resolved for current/future reviews. Since your frustrating experience last March, we have introduced an online contact form which has been very helpful in streamlining the patient contact process. Patients can now contact us electronically and their request is reviewed by a GP who can allocate an appointment (if needed) based on clinical need. This has reduced the pressure on the telephone system and also reduced waiting times for those who lack the technology or ability to contact us online. In relation to why you were seemingly stuck on hold last March - I can only apologise and hope the reviews and improvements to access we have made since then have meant this is unlikely to be repeated. Many thanks Siobhan Lennox Practice Business Manager
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Review titled Great new service
Rated 5 stars out of 5
by Cheryl Chatterton - Posted on 05 January 2023
I know the practice has been working on making improvements to manage demand and volume of calls received by reception. The phone options have been improved and my waiting time was very quick. I have just spoken with the most lovely and helpful person, who also gave me some really useful advice . Really good service!
Visited January 2023
Review titled Cheadle Hulme Medical Group
Replied on 09 January 2023
Dear Ms Chatterton Thank you for taking the time to leave a comment on NHS Choices. We value patient feedback and are pleased to hear that you are happy with the service we are providing. The telephone lines are exceptionally busy currently, as is demand for services, so we know there can be a wait for calls to be answered. I am glad you didn't have to wait too long and will let the team know your feedback. Thank you again for taking the time to pass this feedback on Yours Sincerely Siobhan Lennox Practice Manager Cheadle Hulme Medical Group
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Review titled 1 hour 30 minute waiting with austistic child
Rated 1 star out of 5
by Majid Hussain - Posted on 19 January 2023
My wife booked emergency appointment for my autistic child.Receptionists always been very concerned and cooperative.But when it comes to waiting time with Doctors,receptionists can’t do much.It’s very hard situation for me today when u have 2 austistic child.Especially when one autistic child 3 years old is with me in car and one autistic child is with mum at smithy waiting area.Appointment was at 10 am.Seen by the doctor at 11:30 am.1 hour 30 minutes waiting time.My 3 year old autistic goes to resource based nursery in Bredbury green at 11:45 which is 30 minutes away from home.Unfortunately we can’t go there. How hard it’s been,when autistic child gets annoyed by waiting.
Visited January 2023
Review titled Cheadle Hulme Medical Group
Replied on 26 June 2024
Dear Mr Hussain Please accept my apologies for not responding sooner - the notification of this review didn't reach me unfortunately. I apologise for such a long wait on the occasion you visited - with the passage of time it is difficult to look into the precise reason for this but I recall there being a widespread outbreak nationally of Group A streptococcus infections in January 2023 following the lifting of covid restrictions over the winter period and we had additional locum GPs working throughout the early months of 2023 to help manage the increased demand (this additional appointment capacity was funded by NHS England nationally in recognitition of the high demand for GP appointments during this period). That day must have been a very busy day for the clinic to have been running so late and this is not always something we can predict or prevent. I very much hope this was a one-off in having to wait so long and we do understand how difficult it is for children with autism and other conditions of neurodiversity to wait for any extended periods of time. We will always try to accommodate people with additional needs at the start of a clinic when we can to try and minimise waiting times. Please do ask when booking appointments if this can be done. Obviously if a patient needs to be seen urgently that day, we might not always be able to accommodate this but we will do our best. Thank you for feeding back and I sincerely hope your experiences since then have been more straightforward? Kind regards Siobhan Lennox Practice Business Manager