Cheadle Hulme Medical Group
Smithy Green, Hulme Hall Road, Cheadle Hulme, Cheadle, Cheshire, SK8 6LUContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled 1 hour 30 minute waiting with austistic child
Rated 1 star out of 5
by Majid Hussain - Posted on 19 January 2023
My wife booked emergency appointment for my autistic child.Receptionists always been very concerned and cooperative.But when it comes to waiting time with Doctors,receptionists can’t do much.It’s very hard situation for me today when u have 2 austistic child.Especially when one autistic child 3 years old is with me in car and one autistic child is with mum at smithy waiting area.Appointment was at 10 am.Seen by the doctor at 11:30 am.1 hour 30 minutes waiting time.My 3 year old autistic goes to resource based nursery in Bredbury green at 11:45 which is 30 minutes away from home.Unfortunately we can’t go there. How hard it’s been,when autistic child gets annoyed by waiting.
Visited January 2023
Review titled Cheadle Hulme Medical Group
Replied on 26 June 2024
Dear Mr Hussain Please accept my apologies for not responding sooner - the notification of this review didn't reach me unfortunately. I apologise for such a long wait on the occasion you visited - with the passage of time it is difficult to look into the precise reason for this but I recall there being a widespread outbreak nationally of Group A streptococcus infections in January 2023 following the lifting of covid restrictions over the winter period and we had additional locum GPs working throughout the early months of 2023 to help manage the increased demand (this additional appointment capacity was funded by NHS England nationally in recognitition of the high demand for GP appointments during this period). That day must have been a very busy day for the clinic to have been running so late and this is not always something we can predict or prevent. I very much hope this was a one-off in having to wait so long and we do understand how difficult it is for children with autism and other conditions of neurodiversity to wait for any extended periods of time. We will always try to accommodate people with additional needs at the start of a clinic when we can to try and minimise waiting times. Please do ask when booking appointments if this can be done. Obviously if a patient needs to be seen urgently that day, we might not always be able to accommodate this but we will do our best. Thank you for feeding back and I sincerely hope your experiences since then have been more straightforward? Kind regards Siobhan Lennox Practice Business Manager
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Review titled Process for providing test results needs review
Rated 2 stars out of 5
by Anonymous - Posted on 01 December 2022
I contacted the surgery for test results. I was given a surprising, upsetting and worrying diagnosis over the phone by the receptionist. She was unable to answer my questions as she was not medically trained. She then said it would be fine for me to wait a week for a physio appointment to discuss the X-ray. I had to ask for a doctor to call me back. This is very poor and I believe only normal test results should be reported to patients by the receptionist.
Visited December 2022
Review titled Cheadle Hulme Medical Group
Replied on 28 December 2022
Thank you for taking the time to leave a comment on NHS Choices. We value constructive patient feedback and to help us learn from your experience please could you email the practice on gmicb-sto.p88007@nhs.net so that an appropriate member of staff can contact you to take further details? I would like to investigate this further in order to identify any training needs and to discuss your experience with the GPs. Yours sincerely Siobhan Lennox Practice Manager Cheadle Hulme Medical Group
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Review titled Get appointment
Rated 1 star out of 5
by Anonymous - Posted on 19 December 2022
Not a prayer. Phone number incorrect. Try online? Need to be a brain surgeon. If you are not physically able to walk in to make an appointment you might as well go to A & E. Garbage.
Visited December 2022
Review titled Cheadle Hulme Medical Group
Replied on 28 December 2022
Thank you for taking the time to leave a comment on NHS Choices. We value constructive patient feedback and to help us learn from your experience please could you email the practice on gmicb-sto.p88007@nhs.net so that an appropriate member of staff can contact you to take further details? For reference the surgery telephone number is 0161 983 5300 and I am not aware of any telephone outages on or around the date you posted. If you can get in touch I will take some information and report this to our telecoms provider to try and establish what happened when you were trying to get through. My understanding is that A&E waits are currently in excess of 12 hours - I think this demonstrates that all parts of the health service including hospitals and general practice are extremely busy and working at or beyond capacity. Whilst I am sorry you have experienced some difficulty getting through, be assured we are doing our best to help all our patients who need to access advice and treatment. Yours sincerely Siobhan Lennox Practice Manager Cheadle Hulme Medical Group
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Review titled Review follow up
Rated 4 stars out of 5
by Amy - Posted on 14 January 2023
I was asked to email the practice so that a member of staff can contact me to discuss a review that I had left. I emailed the address given but the email bounced back.
Visited December 2022
Review titled Cheadle Hulme Medical Group
Replied on 26 June 2024
Dear Amy My apologies for not responding sooner - the notification email didn't reach me but I apologise for your trouble in contacting us. The email address doesn't trip off the tongue or the keyboard unfortunately: gmicb-sto.p88007admin@nhs.net Hopefully if you try again we can discuss further. You can also submit a non-clinical request via our website asking me to contact you if preferred. Kind regards Siobhan Lennox Practice Business Manager
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Review titled Thank you very much
Rated 5 stars out of 5
by Wong - Posted on 08 December 2022
I have made a call this morning 8th Dec and I would like to share my sincere thanks for the lady in the reception she's patient and understanding as I worried much about my son. Trillions thanks
Visited December 2022
Review titled Cheadle Hulme Medical Group
Replied on 28 December 2022
Thank you for taking the time to leave a comment on NHS Choices. We value patient feedback and are pleased to hear that you are happy with the service we have provided and hope your son is now recovered. Yours Sincerely Siobhan Lennox Practice Manager Cheadle Hulme Medical Group