Cheam Family Practice
The Knoll, Parkside, Cheam, Sutton, SM3 8BSContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Lack of empathy and bad attitude
Rated 2 stars out of 5
by Anonymous - Posted on 27 March 2024
Appreciate that a receptionist job is hard! But they need empathy and training on how to deal with patients who worried about a condition they might have! Found the receptionist very harsh rude, talking over you!! Not listening! Words used not appropriate! I am well aware that calls are recorded perhaps you could use theses as training material! Aware appointments are a premium! But some things need to be seen sooner rather than later! This has resulted in myself going private! I had been advised by a pharmacist and a GP I see my GP urgently! Unfortunately it happens to fall on a Bank holiday! I have been left disappointed to say the least and truly see how lack of resources, pay and not properly trained staff is impacting on GP staff! Empathy first! Not talking over patients! Listening then trying to resolve the patients problem Not being told Well! We have nothing! Have you been to a pharmacy! I’ll have to speak to my line manager! With a sarcastic tone! Knowing full well I will just be told to call back at 12! Perhaps is they had listened they would have known I’d been to the pharmacy I’ve had a GP where I work look at it and had been advised to get it checked as ASAP!
Visited March 2024
Review titled Cheam Family Practice
Replied on 27 March 2024
Dear Anonymous I am sorry that your experience at Cheam Family Practice didn’t quite match your expectations. We do have appointments available daily for medically urgent matters, we have routine appointments that are released daily, hub appointments and also the ability to be triaged online through our website. I would like the opportunity to investigate your feedback further. Please could you contact me at swlicb.cfp@nhs.net or call and ask to speak to the Practice Manager. We’ll work with you to resolve any issues as quickly as possible.” Kind regards Karen Mayoss Practice Manager
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Review titled Excellent Receptionist
Rated 5 stars out of 5
by Anonymous - Posted on 25 September 2023
I cannot praise the receptionist who dealt with my call highly enough, she was efficient friendly and helpful.
Visited September 2023
Review titled Cheam Family Practice
Replied on 02 October 2023
Thank you so much for your positive feedback! We appreciate your kind words. We strive to provide the best patient care possible,and we're glad to hear that we succeeded. Thanks again! Kind regards Karen Mayoss Practice Manager
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Review titled Great Practice
Rated 5 stars out of 5
by Jane Cooper - Posted on 29 August 2023
I just wanted to express my gratitude and say thank you to Cheam Family Practice Parkside Branch for promptly fitting me in to see the duty GP, Monday 21 August, at very short notice. I was also moved by the sympathy and kindness of the receptionists in particular. The medication prescribed seemed to do the trick with no side effects whatsoever and I appear to have fully recovered. Many thanks again!
Visited August 2023
Review titled Cheam Family Practice
Replied on 30 August 2023
Thank you so much for your kind words, Jane. We really appreciate you taking the time out to share your experience with us. I am pleased to hear you have recovered. Kind regards Karen Mayoss Practice manager
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Review titled Exceptional patient service
Rated 5 stars out of 5
by Nicola Fletcher - Posted on 25 July 2023
The staff on reception are very professional and friendly. The GPs and practice nurse that I’ve experienced over the years have been knowledgable, thorough and caring. I want to thank them for doing such a great job in sometimes difficult circumstances. They are an example of how a good GP practice should be run.
Visited July 2023
Review titled Cheam Family Practice
Replied on 02 August 2023
Dear Nicola I have passed your wonderful review onto my team at Cheam Family Practice. Thank you so much for taking the time to leave a review about your experience. Patients positive feedback keeps our team motivated to provide the best care as possible. Kind regards Karen Mayoss Practice Manager
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Review titled Excellent Care
Rated 5 stars out of 5
by Anonymous - Posted on 01 June 2023
The GP I saw at my appointment was really excellent. She treated me with such kindness care and professionalism. I am so grateful to be a patient at this surgery.
Visited May 2023
Review titled Cheam Family Practice
Replied on 02 June 2023
Dear patient Thank you so much for taking the time to leave us feedback and for sharing your experience with us it is much appreciated. Kind regards Karen Mayoss Practice Manager