Chelmer Medical Partnership
20 Merlin Place, Chelmsford, CM1 4HWContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Poor System
Rated 2 stars out of 5
by Anonymous - Posted on 05 August 2023
Nothing against staff who are usually very helpful. I do think,however, the new booking system is appalling. You can longer go to the surgery to make an appointment...although the receptionist will fill in the form for you I don’t think this is acceptable as it doesn’t actually make the appointment. Not everyone has access to either a computer or smart phone which makes this system useless to them. From my point of view it was much better when you could book an appointment online or actually speak to a person and not have to wait more than an hour hanging on to be told you were number 3 in the queue and having to wait a further 45 mins before being put through. I appreciate it’s a new system which it will take time to get used to but don’t feel it’s a very acceptable system. As I said before I have no complaints against the staff just the system.
Visited July 2023
Review titled Chelmer Medical Partnership
Replied on 07 August 2023
Dear Patient, Thank you for your feedback. I am sorry you have had difficulties with our new system. Most comments have been very positive so far but we do understand it is a huge change for some patients. The system has been designed that the patient completes a quick and simple form which is processed by our clinical team who triage the request and provide the patient with an outcome, this may be booking an appointment on the day, booking an appointment at a later time, providing the patient with some advice or referring the patient to a more appropriate service. Our telephone lines and reception desk remain open for anyone with accessibility needs. In which case, a member of our team will complete the triage form with the patient. Thank you. Chelmer Medical Partnership
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Review titled Good practice system
Rated 5 stars out of 5
by Anonymous - Posted on 12 July 2023
I really like the new system. I had a waterworks infection and got antibiotics very quickly from the Doctor which is great. I am struggling to get an appointment with the specialist menopause doctor at the practice, we need improved access to this
Visited July 2023
Review titled Chelmer Medical Partnership
Replied on 14 July 2023
Dear Patient, Thank you for taking the time to write this review, we are glad to hear you are happy with our new system. I will share your kind comments with the team. We do not have a specialist menopause GP at the practice, please complete our Accurx form and you will be triaged as appropriate. Thank you. Chelmer Medical Partnership.
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Review titled Useless booking system
Rated 1 star out of 5
by Anonymous - Posted on 27 June 2023
Received text from surgery to book meds review. Filled in the new online form. Received another text with a link to book an appointment. Tried the link, managed to book a slot, then got a text saying that the system hadn't worked and that I should call to book the appointment (tried this several times). Have now been hanging on the phone for 1 hour 11 minutes waiting for someone to answer so I can book an appointment. What a pointless useless system which does nothing but waste everybody's time.
Visited June 2023
Review titled Chelmer Medical Partnership
Replied on 28 June 2023
Dear Patient, Thank you for your feedback. I am sorry you have had difficulties with our new system. Most comments have been very positive so far but we appreciate that there may be occasions during this launch period that issues occur. Please can you contact the practice directly in order for us to investigate this further. We are aware of the huge demand on our telephone lines and have taken a number of measures to alleviate the issues patients are facing. We having installed more telephone options to divert calls from reception to the correct department and have utilised online services for contacting the practice. We hope this will make a positive difference on the telephone lines very soon. Thank you. Chelmer Medical Partnership
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Review titled New triage system
Rated 1 star out of 5
by Anonymous - Posted on 21 June 2023
Wife just had to use the new online-only appointment system. Absolutely appalling. Pages of information to complete on a phone just to ask to see a GP. God knows how anyone without online access will manage. Now waiting for some form of call or email to say what they intend to do about her ongoing issue.
Visited June 2023
Review titled Chelmer Medical Partnership
Replied on 26 June 2023
Dear Patient, Thank you for your feedback. I am sorry you have had difficulties with our new system. Most comments have been very positive so far but we do understand it is a huge change for some patients. The system has been designed that the patient completes a quick and simple form which is processed by our clinical team who triage the request and provide the patient with an outcome, this may be booking an appointment on the day, booking an appointment at a later time, providing the patient with some advice or referring the patient to a more appropriate service. Our telephone lines and reception desk remain open for anyone with accessibility needs. In which case, a member of our team will complete the triage form with the patient. I hope the outcome of your submitted request was successful. Thank you. Chelmer Medical Partnership