Chelmer Medical Partnership
20 Merlin Place, Chelmsford, CM1 4HWContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Chelmer Medical Partnership.
Reviews
-
Review titled Friendly and prepared to listen
Rated 5 stars out of 5
by Mike H - Posted on 25 July 2024
Was unaware of the practice's connection with charity and found their contact yesterday reassuring, positive and helpful.
Visited July 2024
Chelmer Medical Partnership has not yet replied.
-
Review titled On-line prescriptions
Rated 3 stars out of 5
by Anonymous - Posted on 10 June 2024
Trying to get access to the online system - Username and passwords issued by the surgery do not work. Had several passwords issued non of which were any good. I was then given an email address where I could get help. The email address replied saying they couldn't help me and I should contact the surgery. Running round in circles comes to mind.
Visited June 2024
Review titled Chelmer Medical Partnership
Replied on 18 June 2024
Dear Patient, Thank you for your feedback. I am sorry that you are having difficulty with accessing SystmOnline. Please can you contact the practice directly for us to assist you. Thank you. Chelmer Medical Partnership.
-
Review titled Lack of care
Rated 2 stars out of 5
by Patricia - Posted on 08 June 2024
I am an elderly pensioner who developed breathing problems. I was sent for a lung x-ray and I thanked the GP for this. Like anybody would do I asked for my x-ray results when I was confronted with a sea of refusal until I see my GP, so ok I made an appointment, so had to wait for 'been authorised' to speak to a GP. Not a GP of my choice because seems to be an impossibility, one simply cannot choose! I insisted and was told my lungs were inflated and it was expected. Expected because of what? At the (not my) GP visit she repeated what I could see on their website, I tried to ask for further information but she was not going to give me any. I told her I went for an x-ray when I radically stop smoking in 2022 but she brushed it away. I felt very worried especially, as I am encountering lots of stress caused by Brexit, I tried to tell her in vain, no feeling of care there. I went home very upset and it is difficult because I live on my own. I was very stressed. I then decided to look on the NHS app for further information and would you believe I found my lungs x-ray results. I could see it was not so alarming and, then remembering what my mum suffered from (liquid in lungs), I frantically googled up what I could do to help myself. Yes there is another test coming up.. in 13 to 16 weeks... no help during this time. I almost run to a private GP as I did before, is this right? Should I be made to be feeling this way?
Visited June 2024
Review titled Chelmer Medical Partnership
Replied on 20 June 2024
Dear Patricia, Thank you for your feedback. I am sorry to hear you were dissatisfied with the service at Chelmer Medical Partnership. Please can you contact the practice directly to allow us to review the areas you have highlighted and take the appropriate steps to rectify this. Thank you. Chelmer Medical Partnership.
-
Review titled Phone number not answered for hours!
Rated 1 star out of 5
by Lyn Hip - Posted on 14 May 2024
Ringing for my brother with learning difficulties I am astounded with how people with any mental health problems are expected to go through the hours of continuous monotonous music waiting for calls to be answered, I was 8 in queue and in an hour went down to 6 in queue recording saying “an operator will be with you shortly” (when is shortly please), I'm still awaiting an answer one and half hours later but now at 5, I live two hours away I think it would be quicker to take public transport to get down in person!
Visited May 2024
Review titled Chelmer Medical Partnership
Replied on 16 May 2024
Dear Lyn, Thank you for your feedback. I am sorry you have had difficulties with our telephone system. We have taken a number of measures to alleviate the issues patients are facing by installing more telephone options to divert calls from reception to the correct department and we have utilised online services for contacting the practice. We hope this will make a positive difference on the telephone lines very soon. Our triage system has been designed that the patient completes a quick and simple form on our website which is processed by our clinical team who triage the request and provide the patient with an outcome, this may be booking an appointment on the day, booking an appointment at a later time, providing the patient with some advice or referring the patient to a more appropriate service. Thank you. Chelmer Medical Partnership
-
Review titled Absolutely shocking
Rated 1 star out of 5
by Louise - Posted on 30 April 2024
I have been asking for my daughter to be referred to paediatrician and been told on a number of occasions this has been done its now been 6 weeks and still i am chasing for the referral, you have to fill in a stupid triage form and then someone texts you back with a reply.. Trying to get a appointment now is horrendous it was the worst decision to bring in these forms. Even my own experience having bladder issues getting antibiotics is a nightmare, they wont take samples now as no-one is there to test them. They reply with a single message with no way of replying so you then have to triage again and again to get a answer. Since covid service has become disgraceful, receptionists at the doctors often very rude, considering they are in a job where you need to be compassionate they fall very short of this ability. We know the NHS is overwhelmed but when you are unwell and need help we as patients deserve to be treated nicely. Bring back Doctor booth its all gone very wrong since he left.
Visited April 2024
Review titled Chelmer Medical Partnership
Replied on 01 May 2024
Dear Louise, Thank you for your feedback. I am sorry you have had difficulties with our new system. Most comments have been very positive, but we do understand it is a huge change for some patients. The system has been designed that the patient completes a quick and simple form which is processed by our clinical team who triage the request and provide the patient with an outcome, this may be booking an appointment on the day, booking an appointment at a later time, providing the patient with some advice, requesting a sample, or referring the patient to a more appropriate service. Our telephone lines and reception desk remain open for anyone with accessibility needs or with other queries. Please can you contact the practice directly in order for us to investigate your daughter’s referral. Thank you. Chelmer Medical Partnership.
-
Review titled Needs improvement
Rated 2 stars out of 5
by Anonymous - Posted on 12 March 2024
I have found interacting with reception staff quite frustrating, particularly in Melborune house. I feel as though often, there will be simple solutions to a problem such as you may need a form printed and signed by your GP and they would not let me email in the form. Another issue I ran into, which was actually an issue with the practice manager and not the reception staff, was when I wanted to partake in a clinical trial and they would not sign a form to confirm that would confirm my medical conditions (or lack thereof) so that I could participate and the trial. They outright refused and it meant that I missed out on the opportunity. I feel as though they robbed me of my autonomy to participate. I also feel that things can take forever and I feel as though there needs to be communication between the surgeries as I get conflicting messages. Lastly, I think the online accrux system where you can submit admin requests should be available 24/7 or at least for a longer period. Admin staff can deal with overnight requests in the morning. I think this would make the service more accessible for individuals that work. I am not sure whether it is an issue with outdated policies and procedures that need reviewing or with the mindsets of the staff, either way, something needs to change.
Visited March 2024
Review titled Chelmer Medical Partnership
Replied on 01 April 2024
Dear Patient, Thank you for your feedback. I am sorry to hear you were dissatisfied with the service at Chelmer Medical Partnership. Our team will review the areas you have highlighted and take the appropriate steps to rectify this. If you would like to discuss this further, please contact the practice directly. Thank you. Chelmer Medical Partnership.
-
Review titled Disgusted with reception staff
Rated 1 star out of 5
by Anonymous - Posted on 01 March 2024
I’m with Tennyson House Surgery for a very long time and this used to be good place before it merged and became Chelmer Medical Partnership. I was in the hospital recently with very high blood pressure and stroke like symptoms. Booked an appointment with gp as per request in the hospital. My gp was nice. He gave my blood pressure diary to check my bp over the next 7 days and come back to him. He said regardless of what the readings will be like he wants to put me on blood pressure medication. I have history of high blood pressure and preeclampsia. I came to surgery today, 1/03/2024 at around 11 am and handed my blood pressure readings to very miserable looking receptionist who didn’t even say Hi nor responded to my “hi”. I asked her do I wait for doctor to call me back or do I book an appointment? She opened my readings in front of other people behind me and started analysing my readings saying “nobody is going to call you because your readings aren’t high”. Not only this is confidential but is the receptionist allowed to diagnose people over her desk? Is that’s how it’s going to be from now on that people without medical education will be diagnosing patients? Please train your staff to behave appropriately towards the patients and most importantly stop diagnosing people because receptionist’s job is not to analyse readings and give unwanted opinion. I’m absolutely shocked at this service. Take your low reviews into considerations. Something has to be changed very drastically.
Visited March 2024
Review titled Chelmer Medical Partnership
Replied on 13 March 2024
Dear Patient, Thank you for your feedback. I am sorry to hear you were dissatisfied with the service at Chelmer Medical Partnership. Our team will review the areas you have highlighted and take the appropriate steps to rectify this. If you would like to discuss this further, please contact the practice directly. Thank you. Chelmer Medical Partnership.
-
Review titled Great care & service! Be patient
Rated 5 stars out of 5
by Anonymous - Posted on 24 January 2024
I sent through an Accurx consultation, but I could not book an appointment the same day or the next day at my local practice (Melbourne House) at a time that worked for me. There were appointments available further away if needed. The communication between the administrative staff & me was great. They explained the process clearly via the Accurx messages and remembered sending me a booking link this morning with appointments at my local surgery. Once you get into the practice, it's easy & straightforward. You input your DOB into the terminal - They know you're there, and then the tannoy system calls your name when the Doctor is ready for you. The care from the Doctor was fantastic, and I booked in for follow-up tests at the surgery in the next couple of weeks. I'd urge people to be patient and look at the statistics for how much pressure General Practice is under. CMP is clearly working incredibly hard to get people through the door & see them - I'd seen lots of people go in/out of practice in the short time I was there. Let's show a bit of appreciation for a service that is overworked & underfunded.
Visited January 2024
Review titled Chelmer Medical Partnership
Replied on 25 January 2024
Dear Patient, Thank you for taking the time to write this review. I am pleased to hear you are happy with our new Accurx system. I will pass your positive feedback onto the team. Thank you. Chelmer Medical Partnership.
-
Review titled New Accurx triage system
Rated 5 stars out of 5
by Anonymous - Posted on 18 January 2024
I am very impressed with the new system of triage. I have used it 5 times so far with the response times very timely. Much more relaxing than trying to ring and hanging on the phone. Filling in the form is easier if you have an NHS login as well. I used it recently for monitoring my blood pressure over 7 days and was able to submit my readings every day using an online form.
Visited December 2023
Review titled Chelmer Medical Partnership
Replied on 24 January 2024
Dear Patient, Thank you for taking the time to write this review. I am pleased to hear you are happy with our new Accurx system. I will pass your positive feedback onto the team. Thank you. Chelmer Medical Partnership.
-
Review titled Next to impossible to get a treatment
Rated 1 star out of 5
by Anonymous - Posted on 12 December 2023
They have introduced an amazing process to get an appointment. Fill out the form, someone will check, they will ask further information, submit that information. Finally a url is shared to book an appointment and once you go through booking, no appointments available. Tried 4-5 time in a week and finally link expired. My question is: 1) Why you share the link if not enough appointments are not available to book? 2) Why there is not an automated way to share new link? Honestly I respect nhs and their staff but on the same time I do respect my time. This is not the only job i have to book an appointments I keep on trying the url. There should be a better way to access Dr when its required otherwise I feel like its just waste of everyone's time and nhs resources.
Visited December 2023
Review titled Chelmer Medical Partnership
Replied on 14 December 2023
Dear Patient, Thank you for your feedback. I am sorry you have had difficulties with our new system. Most comments have been very positive so far but we appreciate that there may be occasions that issues occur. The system does not allow the practice to send booking links if appointments are not available, therefore please can you contact the practice directly in order for us to investigate this further. Thank you. Chelmer Medical Partnership