Chelsfield Surgery
62 Windsor Drive, Chelsfield, Orpington, Kent, BR6 6HDContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Very difficult to get an appointment or to speak to doctor
Rated 1 star out of 5
by Anonymous - Posted on 06 March 2023
Calling in morning to book an appointment is next to impossible. They have no appointments available. Even after calling 111 booked an slot from 10-12 and visiting surgery multiple times for ecg and chest pain appointment, then also I wasn’t seen through. No call back by doctor, receptionist not helpful.
Visited March 2023
Chelsfield Surgery has not yet replied.
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Review titled Great practice, bad experience
Rated 5 stars out of 5
by FMC - Posted on 06 February 2023
I called this morning to book 2 appointments, one for me and one for my daughter. I was given 1 appointment and told that we would both be seen at the same time, when on arrival i explained this to the doctor and she quite rudely refused to even see me. I got rather upset which she had no compassion for me and said she was way too busy. I've never had a problem here so i find this quite upsetting and in so much anger.
Visited February 2023
Review titled Chelsfield Surgery
Replied on 07 February 2023
Dear Patient, We are extremely sorry to hear about your experience. During the busy period of winter, where general practices are already struggling to cope, it becomes difficult for us to to squeeze in extra patients in between clinics. I have spoken to my patient advising team and unfortunately you misunderstood what our staff member was trying to convey, they did not promise you will be seen, they said you can ask the clinician if they can fit you in. I would like to sincerely apologies to you if you felt the clinician was not compassionate, but it was not their intention. We always endeavour to provide a professional service. If you would like to discuss this with the Patient Advisor Manager or Practice Manager please kindly contact the surgery at 01689 852204. Kind Regards Practice Manager Chelsfield Surgery
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Review titled Great practice
Rated 5 stars out of 5
by Helen Bonnici - Posted on 04 November 2022
I called this morning for appointment, call was answered immediately and receptionist was excellent. Booked appointment and text me appointment details immediately. Reception staff I have found to be polite helpful and caring . Great practice
Visited November 2022
Review titled Chelsfield Surgery
Replied on 07 February 2023
Dear Helen, It's wonderful you've taken the time to write a review. We've passed on your words to our team. After a tough two years, were very grateful to hear such positivity. Thank you so much Practice Manager Chelsfield Surgery
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Review titled Dreadful practice
Rated 1 star out of 5
by Anonymous - Posted on 14 October 2022
The actual doctor who I usually see is fantastic. However that is as far as it goes. Prescriptions take over a week to fill, when it states on posters within the surgery: 72 hours and this includes a prescription for a child’s ear infection. Reception staff are rude and argumentative and give advice which goes against what the GP has said. I have complained in writing and verbally to the practice manager, but haven’t received a response to either - and it’s been almost five months! Call backs are promised but don’t happen. I am beyond frustrated with Chelsfield Surgery.
Visited October 2022
Review titled Chelsfield Surgery
Replied on 07 February 2023
Dear Patient, We are really sorry to hear about your experience, and equally sad that you did not get a response back when you tried to reach me. We are usually updated with our complaints, but not sure how have we missed yours. Please accept my sincere apology and if you are still experiencing issues with the surgery we would be grateful if you could call the surgery or write to the Practice Manager to make yourself known to us so that we can investigate this further . Kind Regards Practice Manager
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Review titled cant get through on the phone prescriptions for pain ignored
Rated 1 star out of 5
by Anonymous - Posted on 20 October 2022
telephoned and waited first time half an hour. I telephoned again call lasted one hour and 15th in the queue. waited one hour and got through but reception did not answer. When I visited the surgery to tell them they told me they did not have enough staff and that patients who visited the surgery were priority. why didn't they tell us this when they answered instead of telling us they are busy with calls and we should hang on. I asked reception for strong painkillers she told me she would ask the doctor my physio has told me I have to ask the doctor. This has been done but there has been no reply from a doctor I am desperate as I have been suffering for 3 years. I did receive one pack about a year ago but it wasn't put on the repeat prescription list. Surely this is no help to patients. i have been with this surgery for 40 years. Im 70 now
Visited October 2022
Review titled Chelsfield Surgery
Replied on 07 February 2023
Dear Patient We are really sorry to hear about your experience. If you are still having issues with your prescription please contact us at the surgery and we will look into this for you. Kind Regards Practice Manager Chelsfield Surgery