Chertsey Health Centre
Family Health Centre, Stepgates, Chertsey, Surrey, KT16 8HZContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Didn’t respond to me
Rated 2 stars out of 5
by Gareth Cook - Posted on 18 July 2024
I made an appointment online today at around 8.30 and I had no response. I then made a prescription request on line as well, and still got no response. I called the surgery and spoke to a receptionist at around 1.30 and she confirmed both requests had been received and that a Dr would contact me soon. Guess what???…… no response!! Thank you NHS.
Visited July 2024
Chertsey Health Centre has not yet replied.
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Review titled Good Practice
Rated 4 stars out of 5
by Charitha Dunuwille Dunuwille - Posted on 08 June 2023
This is a good practice. Secretaries are really helpful and most of the doctors are wonderful too except for this particular doctor I was referred to yesterday.(and on a previous occasion too) Went in with a chest pain as I was referred by a private online GP to go and see a doctor to listen to my chest. But this GP did not even listen to my chest or examine me kept saying it is a muscle pain and wanted to get rid off me. Did not want to listen to me. Perhaps because he was running late. The waiting time to see him was 50 min. This has never happened with any other GP in this practice before. He does not have the qualities of a doctor. Not empathetic or kind.
Visited June 2023
Review titled Chertsey Health Centre
Replied on 26 June 2023
Thank you for your feedback. I'm glad you feel the secretaries and most of the doctors are wonderful. We are sorry you felt the GP was not empathetic or kind. If you are still concerned about your chest pain, please do not hesitate to contact the surgery. Your feedback will be discussed with all teams at the practice.
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Review titled Great services - I just went for the Flu jab but.......
Rated 5 stars out of 5
by John Hanger - Posted on 08 October 2022
With all the nasty comments on social media about doctor practices, I thought it only fair to share the exemplary service I received today. I went for a flu jab and got offered the pneumonia jab, blood pressure check, advice on my Type 2 Diabetes, Urine test kit, prescription for Statins, and advice on aching hand joints. I got an unexpected MOT and feel surprisingly reassured that the NHS I fully support, supports me. Weldone Chertsey health center.
Visited October 2022
Review titled Chertsey Health Centre
Replied on 17 October 2022
Thank you for your feedback and we are very pleased to hear that you reassured that we are here to support you and all our patients. Your kind feedback will be passed onto everyone at The Practice. Kind regards Nicole Deputy Practice Manager
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Review titled Practice Not Bad
Rated 1 star out of 5
by Anonymous - Posted on 07 October 2022
Put a repeat prescription on 04/10/22 and as the practice always sends these to the same pharmacy, Lloyds Pharmacy , Weir Road, Chertsey and now they tell me that it takes them 7 days from when they received the prescription from the Doctor making it probably 10 day to get items, surely the practice should change pharmacy.
Visited October 2022
Review titled Chertsey Health Centre
Replied on 17 October 2022
Dear Patient, Thank you for your feedback. However, we do not set which pharmacy a prescription is sent to, this is and always has been the patient's choice. If you would like to change your nominated pharmacy please go to our website and advise which pharmacy you would like your prescription to go to and we will change that for you. Kind regards Nicole Deputy Practice Manager