Chesterfield Drive Surgery
29 Chesterfield Drive, Ipswich, IP1 6DWContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Rubbish
Rated 1 star out of 5
by Anonymous - Posted on 14 September 2022
Went to get urine bottles no one on desk waited then when she did come never asked if it was OK to see 2 gentleman behind me he was collecting samples then computer frozen then a lady who didn't speak or understand English the reception lady got up left me waiting helped her out then when she decided sort my appointment for another blood test out she said that I would have to wait for them to phone me I will not be going for this as its the 3rd time and I have mental health issues so going out is a big thing I want to be left alone I have done what I was asked 2 no one is able to explain why I have to keep going and I have said only to Chesterfield drive Ipswich and I still can't get anyone to understand me this doctor surgery used to be fantastic now it's gone down hill
Visited September 2022
Review titled Chesterfield Drive Surgery
Replied on 24 May 2023
Firstly our sincere apologies for the delay in responding to your review. We’ve amalgamated our NHS Choices account following our practice merger, so have only recently been given access to respond to reviews. Thank you for taking time to feedback on the service and I am very sorry to hear that the receptionist was not available upon your arrival and did not acknowledge you before assisting others in the queue. I agree this is not acceptable and I will feed this back to the receptionist team, so thank you for bringing this to our attention. I hope that since you have raised this review, you will see we have some new receptionists at the practice and hope you are receiving a better level of service from them. If however you need to discuss this issue further, please do feel free to make contact by emailing; cardinal.medicalpractice@nhs.net Many thanks