Chevin Medical Practice
Bridge Street Medical Practice, 3 Bridge Street, Otley, West Yorkshire, LS21 1BQContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled system failure
Rated 1 star out of 5
by John Farnaby - Posted on 13 January 2025
The practice assures me that I was given an ent appointment on 18th December last year......which I didn't attend as I received no notification whatsoever.....This has now happened again. A secretary has just called to say my next ent appointment has been booked in......via text message......for 22 Jan. If I hadn't answered the call, would I have then missed a second appointment? How come my preferred method of contact ( email ) isn't used? A choice given by your own booking system? And how can you call me on the surgery number, to my only contact number......and yet your supposed texts via the same numbers don't work?? Are you using a different number to try and text me, because unknown numbers are blocked on my phone. And yet the secretary said that the surgery number is used to contact All patients regarding appointments? Please......what is going on? Your system is not working.
Visited January 2025
Review titled Chevin Medical Practice
Replied on 28 February 2025
Thank you for your email and for bringing your concerns to our attention. We understand your frustration regarding the missed appointment on December 18th and the recent appointment booking for January 22nd. We sincerely apologise for any inconvenience or distress this has caused. We have investigated the issues you raised and can confirm the following: • Text Message Confirmation: For the appointment on December 18th, a text message was sent to your provided mobile number. Our system indicates that the message was successfully delivered. This message was sent from our practice telephone number. • Missed Appointment and Subsequent Booking: As you did not attend the appointment on December 18th, we rebooked your appointment for January 22nd. To ensure you received notification, we sent a text message and also made a follow-up phone call from our surgery number, which you received. • Preferred Communication Method (Email): We acknowledge that you prefer email communication. We apologise that this preference was not utilised initially. To rectify this, please send your email address to chevinmedical.communityclinic@nhs.net. We will update your patient record to reflect your preferred contact method. We understand your concern regarding the reliability of our system. We are taking your feedback seriously and will use it to improve our communication processes.
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Review titled " Forgotten "
Rated 2 stars out of 5
by john farnaby - Posted on 11 January 2025
Went to the surgery at the beginning of November with ear problems.....pain, itching, deafness, tinnitus.......and saw a GP quite quickly. She said she would refer me to ENT, but I haven't heard anything. I then had a surprise call whilst at work from a GP from Bramhope telling me that I had missed my appointment. I didn't have an appointment!! That was approx 3 weeks ago.......and haven't heard anything since. Communication, or lack of, is shocking. And not for the first time. I moved to this surgery as my previous one had gone seriously downhill......but exactly the same issues I faced then, I still face. Is anyone actually going to see me? Or do I just put up with daily pain, and tinnitus without knowing the cause?
Visited November 2024
Review titled Chevin Medical Practice
Replied on 13 January 2025
Dear Mr. Farnaby, Thank you for reaching out to us. We appreciate your feedback and the opportunity to address your concerns about your appointment at the ENT Community Clinic. I understand it can be frustrating to miss an appointment, and I apologise if the reminder SMS did not reach you. I've checked your record and can confirm that you were initially offered an appointment on December 18th after your referral on November 12th. To ensure you are well-informed about your upcoming appointment on January 22nd, I've asked the Community Clinic secretaries to give you a call and confirm everything personally. In the meantime, please don't hesitate to contact us if you have any questions or need to reschedule. We look forward to seeing you then. Sincerely, Nicola Lawton Practice Manager
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Review titled Almost impossible to contact
by Peter - Posted on 15 July 2024
Tried to ring, got a message that phone lines closed, tried e-consult message that was closed. I went for my diabetic annual review on 2nd July to be told I had a regular heartbeat and may have AF and needed an ECG which I undertook at Wharfedale Hospital on 9th July, I took the graph into GP on 9th July, since then I have heard nothing, I have tried times to contact GP practice without success. I am 71 years of age andunderstandably extremely worried about this potential life threatening condition but cannot get hold of a GP to advise me about the results. The new system is simply not fit for purpose.The
Visited July 2024
Review titled Chevin Medical Practice
Replied on 30 August 2024
Peter Thank you for your feedback. Apologies you have had difficulty contacting the Surgery, due to high demand of our eConsult and telephone lines. Patient has been contacted, discussion with GP and has successfully used eConsult to book a further appointment. Holly Archer Practice Support Associate
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Review titled Diazepam
Rated 2 stars out of 5
by Lynda Jojic - Posted on 21 May 2024
Been with this practice 22 years and have always found the staff and service great. However, having requested Diazepam for flying which I've had many times in the past, I've now been told it's not allowed anymore. Just a heads-up to other patients really, don't get caught out. I've just cancelled my holiday with only 3 weeks to go, so obviously lost all my money. This ban needs to be publicised better!
Visited May 2024
Review titled Chevin Medical Practice
Replied on 23 May 2024
Dear Lynda Thank you for your feedback. The clinical decision made to stop prescribing Diazepam for flying fears was an NHS Leeds decision rather than a practice decision. Holly Archer Practice Support Associate.
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Review titled Very friendly and Professional
Rated 5 stars out of 5
by Sandra M. Jones - Posted on 02 March 2024
Visited this practice today. Staff very helpful and Doctor very pleasant and made me feel at ease....excellent service. The nursing staff are always so friendly and helpful.........excellent practice, thank you all.
Visited March 2024
Review titled Chevin Medical Practice
Replied on 25 April 2024
Dear Sandra, Thank you for your lovely review. Feedback such as this is greatly appreciated by our team. Best wishes, Jenny - Practice Support Manager
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Review titled Great practice
Rated 5 stars out of 5
by John Woodcock - Posted on 03 January 2024
shingles jab,nurse was very helpful and friendly On time and obviously knew her job. My husband went as well but did not require a jab as he had his when he was 70
Visited January 2024
Review titled Chevin Medical Practice
Replied on 05 February 2024
Thank you - our friendly team work hard to ensure that our vaccination clinics are super efficient. Jenny - Practice Support Manager
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Review titled Blood Tests taking over a month for results.
Rated 1 star out of 5
by Anonymous - Posted on 07 August 2023
So I had a rerun of blood tests recently, Although I was fortunate to find a calculation and for them to get me in the next week for the test. The results come back from the lab and I'm told I will have to wait a month to speak with a doctor regarding the results. This is horrendous either there's follow up actions that are needed or they're saying there's nothing to be concerned with however to hold the patient in suspense is just cruel. My wife also had a blood test recently, to which they said they didn't get it to the lab ontime and have sent her to redo the blood tests at the hospital. I've never had as much trouble with quality of care as I have had at this practice.
Visited July 2023
Review titled Chevin Medical Practice
Replied on 09 August 2023
Thank you for leaving a review. Please accept my apologies for any upset caused; I understand that waiting for any test result can be a worrying time. With regards to blood tests, we generally allow a minimum of 5 working days for results. Where test results are normal, we do not, as stated on our website, routinely call patients to advise. All results, however, are reviewed by a clinician and, where action is required, instructions, including appropriate timescales, are directed to our administrative teams. This could be, for example, to call the patient and arrange a GP appointment within 2 weeks, or to call the patient and arrange a nurse appointment with in 4 to 6 weeks. Any urgent matters are dealt with as a priority. Test results are also available to view via the NHS App. The majority of feedback we receive is extremely positive, with our clinical and administrative teams working together to provide a high quality of care, though I am sorry to hear this is not your experience. I would be very happy to discuss this with you - please contact the Practice to speak to me should you wish. Jenny Firn - Practice Support Manager
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Review titled Ninety Nine percent Great
Rated 5 stars out of 5
by Maxene - Posted on 25 May 2023
This practice have served me for 23 years. If they can’t get you in they send you to Otley! There is genuinely only one problem with this surgery and that is the car parking!! Too many new houses being built and no bigger practice! Modern surgeries are very complex to operate and the answer machine is a pain to listen to…. You can always have a favourite Doctor though don’t expect to meet with them again unless you can wait a month! Now I would love to know why you have to wait a month. Do Doctors only work part time. Is it just a hobby for them, sometimes? I have found Reception to be fantastic and I’ve used them sadly, hundreds of times. I wish to say “ Thankyou” to the reception team especially for always looking after me.
Visited May 2023
Review titled Chevin Medical Practice
Replied on 07 June 2023
Thank you for leaving a 5* review. Where possible, we are happy to book you an appointment with your preferred GP, however, more urgent appointments will be booked with the first available clinician within the appropriate timescale. The telephone message is constantly reviewed and updated to reflect current issues. Our hard-working Reception Team are always happy to help. Best wishes, Jenny – Management Team