Chevin Medical Practice
Bridge Street Medical Practice, 3 Bridge Street, Otley, West Yorkshire, LS21 1BQContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Almost impossible to contact
by Peter - Posted on 15 July 2024
Tried to ring, got a message that phone lines closed, tried e-consult message that was closed. I went for my diabetic annual review on 2nd July to be told I had a regular heartbeat and may have AF and needed an ECG which I undertook at Wharfedale Hospital on 9th July, I took the graph into GP on 9th July, since then I have heard nothing, I have tried times to contact GP practice without success. I am 71 years of age andunderstandably extremely worried about this potential life threatening condition but cannot get hold of a GP to advise me about the results. The new system is simply not fit for purpose.The
Visited July 2024
Review titled Chevin Medical Practice
Replied on 30 August 2024
Peter Thank you for your feedback. Apologies you have had difficulty contacting the Surgery, due to high demand of our eConsult and telephone lines. Patient has been contacted, discussion with GP and has successfully used eConsult to book a further appointment. Holly Archer Practice Support Associate
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Review titled Diazepam
Rated 2 stars out of 5
by Lynda Jojic - Posted on 21 May 2024
Been with this practice 22 years and have always found the staff and service great. However, having requested Diazepam for flying which I've had many times in the past, I've now been told it's not allowed anymore. Just a heads-up to other patients really, don't get caught out. I've just cancelled my holiday with only 3 weeks to go, so obviously lost all my money. This ban needs to be publicised better!
Visited May 2024
Review titled Chevin Medical Practice
Replied on 23 May 2024
Dear Lynda Thank you for your feedback. The clinical decision made to stop prescribing Diazepam for flying fears was an NHS Leeds decision rather than a practice decision. Holly Archer Practice Support Associate.
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Review titled Very friendly and Professional
Rated 5 stars out of 5
by Sandra M. Jones - Posted on 02 March 2024
Visited this practice today. Staff very helpful and Doctor very pleasant and made me feel at ease....excellent service. The nursing staff are always so friendly and helpful.........excellent practice, thank you all.
Visited March 2024
Review titled Chevin Medical Practice
Replied on 25 April 2024
Dear Sandra, Thank you for your lovely review. Feedback such as this is greatly appreciated by our team. Best wishes, Jenny - Practice Support Manager
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Review titled Great practice
Rated 5 stars out of 5
by John Woodcock - Posted on 03 January 2024
shingles jab,nurse was very helpful and friendly On time and obviously knew her job. My husband went as well but did not require a jab as he had his when he was 70
Visited January 2024
Review titled Chevin Medical Practice
Replied on 05 February 2024
Thank you - our friendly team work hard to ensure that our vaccination clinics are super efficient. Jenny - Practice Support Manager
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Review titled Blood Tests taking over a month for results.
Rated 1 star out of 5
by Anonymous - Posted on 07 August 2023
So I had a rerun of blood tests recently, Although I was fortunate to find a calculation and for them to get me in the next week for the test. The results come back from the lab and I'm told I will have to wait a month to speak with a doctor regarding the results. This is horrendous either there's follow up actions that are needed or they're saying there's nothing to be concerned with however to hold the patient in suspense is just cruel. My wife also had a blood test recently, to which they said they didn't get it to the lab ontime and have sent her to redo the blood tests at the hospital. I've never had as much trouble with quality of care as I have had at this practice.
Visited July 2023
Review titled Chevin Medical Practice
Replied on 09 August 2023
Thank you for leaving a review. Please accept my apologies for any upset caused; I understand that waiting for any test result can be a worrying time. With regards to blood tests, we generally allow a minimum of 5 working days for results. Where test results are normal, we do not, as stated on our website, routinely call patients to advise. All results, however, are reviewed by a clinician and, where action is required, instructions, including appropriate timescales, are directed to our administrative teams. This could be, for example, to call the patient and arrange a GP appointment within 2 weeks, or to call the patient and arrange a nurse appointment with in 4 to 6 weeks. Any urgent matters are dealt with as a priority. Test results are also available to view via the NHS App. The majority of feedback we receive is extremely positive, with our clinical and administrative teams working together to provide a high quality of care, though I am sorry to hear this is not your experience. I would be very happy to discuss this with you - please contact the Practice to speak to me should you wish. Jenny Firn - Practice Support Manager
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Review titled Ninety Nine percent Great
Rated 5 stars out of 5
by Maxene - Posted on 25 May 2023
This practice have served me for 23 years. If they can’t get you in they send you to Otley! There is genuinely only one problem with this surgery and that is the car parking!! Too many new houses being built and no bigger practice! Modern surgeries are very complex to operate and the answer machine is a pain to listen to…. You can always have a favourite Doctor though don’t expect to meet with them again unless you can wait a month! Now I would love to know why you have to wait a month. Do Doctors only work part time. Is it just a hobby for them, sometimes? I have found Reception to be fantastic and I’ve used them sadly, hundreds of times. I wish to say “ Thankyou” to the reception team especially for always looking after me.
Visited May 2023
Review titled Chevin Medical Practice
Replied on 07 June 2023
Thank you for leaving a 5* review. Where possible, we are happy to book you an appointment with your preferred GP, however, more urgent appointments will be booked with the first available clinician within the appropriate timescale. The telephone message is constantly reviewed and updated to reflect current issues. Our hard-working Reception Team are always happy to help. Best wishes, Jenny – Management Team
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Review titled Lovely staff and great care
Rated 5 stars out of 5
by Anonymous - Posted on 12 January 2023
I am always greeted kindly by the receptionists and the GPs have also shown me great empathy and care. Thank you so much, everyone.
Visited January 2023
Review titled Chevin Medical Practice
Replied on 25 January 2023
Thank you for appreciating our caring and dedicated team with such a positive review. Jenny - Management Team