CHICHELE ROAD SURGERY
25 Chichele Road, Cricklewood, London, Greater London, NW2 3ANContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled 1 minute appointment
Rated 2 stars out of 5
by justyna Bartnik - Posted on 25 October 2024
i suppose to have appointment at 4.00pm . ( that's what receptionist told me)nurse call me at 10.18am . i didn't manage to catch the call , so called back at 10.20am. when i reach place , receptionist told me that i missed the appointment and next one will be on monday. really!!! another day i wait 2 h for face to face appointment and still didn't have appointment .... so now i am already waiting over 2 weeks for review ...
Visited October 2024
Review titled CHICHELE ROAD SURGERY
Replied on 25 October 2024
Dear Justyna Bartnik, thank you for your comments today. This is something we take very seriously and I have spent some time today looking into it. I can see you called Tuesday 22nd October at 10:08 , culminating in making an appointment for today Friday. I have spoken to the receptionist that took your call and have also logged onto our telephone system and listened to the conversation for myself. The receptionist clearly stated the appointment would be a telephone appointment with the nurse at 10:15 today, 25th October, no mention of 4.00pm. I would be happy to share the telephone audio with you. The nurse left a message on your voicemail and followed up with a text asking, if you still needed an appointment to call and rearrange. As you missed this appointment the receptionist spoke to you at 10:21 today and offered you a further appointment with the GP on Monday at 17:40. In this instance I am not sure where the confusion was although I understand the frustration if you ‘’miss’’ the initial call. I also don’t understand your ‘heading’ for the complaint ‘1-minute appointment’. Thank you. Ian Richards Practice manager.
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Review titled Great experience
Rated 5 stars out of 5
by Anonymous - Posted on 20 January 2023
Great doctors and nurse, always tried to help me. Reception very helpful as well, had an appointment for my son, early in the morning because of the school, booked me without any problems. Very happy with the results.
Visited January 2023
CHICHELE ROAD SURGERY has not yet replied.
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 20 January 2023
Lovely team , prompt appointment and a professional environment. I was seen on weekend which it was great for me as I am working ,appointment was given very soon as my problem was urgent !
Visited January 2023
CHICHELE ROAD SURGERY has not yet replied.
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Review titled Great service
Rated 5 stars out of 5
by Anonymous - Posted on 20 January 2023
Hello all, I've experienced wonderful service from this practice, of an exemplary nature - from reception team to clinicians. Regards !
Visited December 2022
CHICHELE ROAD SURGERY has not yet replied.