CHICHELE ROAD SURGERY
25 Chichele Road, Cricklewood, London, Greater London, NW2 3ANContact details and opening times
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Reviews
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Review titled 1 minute appointment
Rated 2 stars out of 5
by justyna Bartnik - Posted on 25 October 2024
i suppose to have appointment at 4.00pm . ( that's what receptionist told me)nurse call me at 10.18am . i didn't manage to catch the call , so called back at 10.20am. when i reach place , receptionist told me that i missed the appointment and next one will be on monday. really!!! another day i wait 2 h for face to face appointment and still didn't have appointment .... so now i am already waiting over 2 weeks for review ...
Visited October 2024
Review titled CHICHELE ROAD SURGERY
Replied on 25 October 2024
Dear Justyna Bartnik, thank you for your comments today. This is something we take very seriously and I have spent some time today looking into it. I can see you called Tuesday 22nd October at 10:08 , culminating in making an appointment for today Friday. I have spoken to the receptionist that took your call and have also logged onto our telephone system and listened to the conversation for myself. The receptionist clearly stated the appointment would be a telephone appointment with the nurse at 10:15 today, 25th October, no mention of 4.00pm. I would be happy to share the telephone audio with you. The nurse left a message on your voicemail and followed up with a text asking, if you still needed an appointment to call and rearrange. As you missed this appointment the receptionist spoke to you at 10:21 today and offered you a further appointment with the GP on Monday at 17:40. In this instance I am not sure where the confusion was although I understand the frustration if you ‘’miss’’ the initial call. I also don’t understand your ‘heading’ for the complaint ‘1-minute appointment’. Thank you. Ian Richards Practice manager.