Chiswick Medical Practice
95 Burlington Lane, Chiswick, London, Greater London, W4 3ETContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Patient Focused Team
Rated 5 stars out of 5
by Vicky - Posted on 02 June 2024
I had a great care experience. This practice exemplifies team work. Each member of the practice was very knowledgeable yet where the extent of their role was reached, they did not overstep but they knew who to refer me to next. It was very professional, very fast and efficient and also genuinely caring and warm.
Visited May 2024
Review titled Chiswick Medical Practice
Replied on 02 November 2024
Thank you so much for taking the time to review us. Patient feedback is important to us and we constantly seek and review patient perspectives to help us improve Thanks Amanda Meehan
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Review titled Incredible service
Rated 5 stars out of 5
by Anonymous - Posted on 09 May 2024
Very efficient and very helpful with providing documents needed by my insurance. Was very impressed by how quickly they got the documents to me.
Visited May 2024
Review titled Chiswick Medical Practice
Replied on 19 August 2024
Dear Patient Thank you so much for your review. We are working incredibly hard to improve patient experience. I will feedback to the team. Kind regards Amanda Meehan Business Manager
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Review titled very difficult to get an appointment
Rated 1 star out of 5
by Anonymous - Posted on 22 April 2024
I had two problems but the form was only capable of reporting one and the site told me not to submit a further form I call reception and was left on the line for 45 minutes.I have no idea when or if I will be contacted and whether I will see a doctor or not. This process wastes patients' time and causes stress to people who are already ill. It probably works well for the staff but not for us.
Visited April 2024
Review titled Chiswick Medical Practice
Replied on 22 April 2024
Dear Patient Im sorry that you have found completing the Klinik form difficult. As you may be aware GPs across the country are under significant pressure with increased demand from patients which is due to many factors including longer wait times and wait lists at hospital. Being able to prioritise and manage our demand differently has been essential to help us ensure patients get seen when they need to and by the right person at the practice. The form therefore is essential to help us understand your problem better. There is a section of free text that you can add another problem should you wish but I understand that this may not be clear. Please be assured we will be reviewing your form this morning and you will be contacted shortly. You can explain to the person you speak to what your second issue is. If you have any problems please complete a second Klinik form. I apologise too that our phone lines are so busy we are currently receiving unprecedented numbers of phone calls and we are doing our best to manage the calls. Please be aware this is mainly due to the merger and we expect this to reduce in the next week. I hope next time you have a better experience of the practice. Kind regards Amanda Meehan Business Manager
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Review titled Very Poor Receptionist
Rated 1 star out of 5
by Anonymous - Posted on 13 March 2024
I recently had the very stressful experience of having to deal with the Grove Park Surgery Reception Desk. I initially called in to make an appointment and was told, not asked to use the online form even though I am not tech savvy. I filled in the form and waited, and waited and waited. Nothing for over a day and the email I got back said a response in 12 hours. So I went into the surgery. The receptionist was talking to someone on the phone and eating at the same time. It was not a business call. She didn't even ackowledge me.When she eventually finished her chat she was downright rude in the way she talked to me. I still couldnt book an appointment. I had to go back online and try again. We should not have to deal with this additional behavior when we are already ill.
Visited March 2024
Review titled Chiswick Medical Practice
Replied on 14 March 2024
Dear Patient Thank you for your feedback on the rudeness of a member of our reception team. I apologise for the experience that you have had. Our usual response to a Klinik form being completed on line is within the 12 hour period. We will discuss your feedback with the reception team in the meeting today and will use this as a learning tool for all of our staff. We always aim to improve the service that we offer to our patients. Please do contact us if you need further help, Shaheen Hamid, Practice Manager
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Review titled Unsuitable
Rated 1 star out of 5
by Anonymous - Posted on 29 November 2023
Last week I called the Gp to book an appointment for my child. I found that this unprofessional as the receptionist told me to book my appointment online. When I told her that I was not familiar with this process, she said that an 85 year old woman can do so why can't you? This system is relatively new to me. The receptionist didn't even explain to me anything, however she just said to do clinic on the Grove park surgery website. I find this service very difficult these days as every time I call there is a long queue at times lasting more then hour, even when you secure an appointment, the wait at the reception is a nightmare. All in all, the staff at the reception needs to be trained regarding customer services because they always come across rude and aggressive. They should be polite and patient especially about this new online appointment booking. This is my Gp of 13 years but now I can see things are heading downhill.
Visited November 2023
Review titled Chiswick Medical Practice
Replied on 08 December 2023
Dear Patient Thank you for posting your comments on NHS Choices. I am so sorry that you have had a bad experience with our practice receptionist. As you know we have recently changed the way you contact the practice with our new system Klinik. Our reception staff will help you to complete the form if you are unable to do this yourself. All of our staff do regular training in customer care. We have taken your points on board and will discuss in a meeting. However, it would be really helpful if you would kindly e-mail the practice and let us know your name and details etc so that we can further review your complaint and help you further. Practice Manager - Grove Park Surgery
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Review titled Impossible to get through
Rated 1 star out of 5
by Anonymous - Posted on 02 May 2023
Almost impossible to get through: I am number 1 in the queue and have been for the past 15 minutes. Is it even possible? The doctor called me but hang up too quickly and I was not able to get to the phone, literally; was asked to call back but it is not possible. I also called this morning to get an appointment for any day next week.. was told there were no appointments . How is that even possible?
Visited May 2023
Chiswick Medical Practice has not yet replied.
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Review titled Concerns about inability to report Covid
Rated 5 stars out of 5
by [Beatrice]Jane Hailstone - Posted on 04 April 2023
Thank you for my telephone appointment today and for the prescription for an inhaler. I am currently poorly with Covid.I am puzzled that I am not on a list as vulnerable as have had prescriptions for inhalers, and antibiotics for chest infections before and am 77 years old living alone. I have to pay for the test which is ok but means I cannot register results.
Visited April 2023
Chiswick Medical Practice has not yet replied.
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Review titled Not enough staff
Rated 2 stars out of 5
by Anonymous - Posted on 17 April 2023
Just tried to phone the surgery, was number 3 in the queue. After 1 hour gave up as had only moved up to number 2. Very nice staff but they don’t have enough staff to cope with existing patients, yet they are still taking on new patients.
Visited April 2023
Review titled Chiswick Medical Practice
Replied on 05 May 2023
Dear Patient Thank you for your comment posted on the NHS Website. We have just changed our telephone system and it seems to be working well. However, there is the odd call that is not responded to. We do apologise for this - please do try and phone the Practice Manager and speak with me and I will do my best to assist you.
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Review titled Impossible
Rated 1 star out of 5
by Anonymous - Posted on 27 February 2023
Two points: - after leaving a review I was asked to contact the practice manager. I’ve tried to do so in person, by leaving messages on patchesai and by calling. No response. - yet again for the 4th time in a row my repeat prescription is wrong. Chemist told me this is a really common problem at Grove Park. This is a practice that doesn’t really want to improve. Avoid!
Visited February 2023
Review titled Chiswick Medical Practice
Replied on 03 March 2023
Dear Patient Thank you for your valuable feedback. We apologise that you are having a bad experience with your repeat prescriptions. We always aim to provide the best service possible for our patients and we do indeed wish to improve the services that we offer. Please kindly contact the practice and leave your contact details so that we may resolve this situation to avoid it happening again. Thank you. Practice Manager at Grove Park Surgery