Chorlton Family Practice
Chorlton Health Centre, 1 Nicolas Road, Chorlton Cum Hardy, Manchester, Greater Manchester, M21 9NJContact details and opening times
Patient ratings and reviews
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Help others by sharing your thoughts and experiences about Chorlton Family Practice.
Reviews
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Review titled Slick system
Rated 5 stars out of 5
by Anonymous - Posted on 31 December 2024
Filling the on-line form in at about 7am has twice resulted in the past few days in a phone call offering me an appt with a doctor that morning. The appt was on time and the electronic prescription to my chemist meant I could pick up the meds straight away. It was easy and convenient - and the consultations with the doctors were very pleasant as well.
Visited December 2024
Review titled Chorlton Family Practice
Replied on 29 January 2025
We’re so happy to hear you had a positive experience at Chorlton Family Practice. Your review is much appreciated by the CFP team! Our whole practice team works very hard to provide a good service to our patients. Thank you from the CFP Team
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Review titled Make it really hard to see a doctor
Rated 1 star out of 5
by Amir Namvar - Posted on 29 November 2024
I am type 2 diabetic and they have increasing made it difficult for you to see your doctor and want you to see someone new every time. Blood test appointment took 2 months and to get a phone call appointment was near 2 months after to discuss bloods. What if I need changing medication is 2 months really viable? Why can’t you get any appointments for your own doctor. Only on the day absolutely ridiculous system where they make it really difficult for you to visit your own GP
Visited November 2024
Review titled Chorlton Family Practice
Replied on 29 January 2025
Thank you for taking the time to leave us a review. We continuously work to create good patient experience, and we’re sorry to hear that we haven’t met your expectations. We hope we can use your feedback to improve in the future.
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Review titled Helpful and professional
Rated 1 star out of 5
by Jean Flynn - Posted on 07 October 2024
The appointment was on time and very productive. The follow up phone conversation with the pharmacist was very informative and extremely efficient and helpful. Everything was explained clearly and organised extremely efficiently
Visited October 2024
Review titled Chorlton Family Practice
Replied on 29 January 2025
Thank you for taking the time to post a review of our surgery. We are happy to hear about your positive experience. Our goal is always to exceed your expectations! Thank you, Chorlton Family Practice
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Review titled New appointments system very good
Rated 4 stars out of 5
by Anonymous - Posted on 05 November 2024
I emailed on 29th Oct about a matter I beleived was urgent and received a same day appointment. Thee Nurse practitioner who saw me was very helpful and I was able to have an xray the next day. I was impressed with the service and thought the new appointment system was excellent. I am someone who can use technology and have access to email and a smart phone. I hope the new system is accessible for people who do not have access to technology due to poverty.
Visited October 2024
Review titled Chorlton Family Practice
Replied on 29 January 2025
Thank you for taking the time to post a review of our surgery. We are happy to hear about your positive experience. All the best, Management team at Chorlton Family Practice.
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Review titled It is almost impossible to get through to even make an appointment
by Anonymous - Posted on 23 September 2024
I have been trying for 0ver 1 month to get an appointment with a GP to discuss my deteriorating mental health. I have experienced repeated episodes of calling the practice and being at least number 10 in the queue and then being referred to the website. When I have been to the website the get help from a GP function that would allow me to make a GP appointment, has been repeatedly 'closed for the day' due to the practice being busy. When I have clicked on the 'self refer for mental health issues' link as an alternative offer, it puts out an error code out, so that option is not available. 24 days ago, I finally managed to access the website when the 'get help function' was still open for the day. I requested an appointment with a GP regarding my mental health. I received an appointment for today, 23 September. I have waited patiently for 24 days for this appointment. When I arrived at the practice, I was seen by an advanced practitioner, who said they couldn't help me and confirmed that I needed a GP appointment. I had originally requested a GP appointment and not an AP appointment. So I have left the practice, having still not been seen or advised on how I can get help and I have no GP appointment. I feel totally lost. I currently have no clear pathway to access care through my GP.
Visited September 2024
Review titled Chorlton Family Practice
Replied on 23 September 2024
Thank you for taking the time to leave us a review. We continuously work to create good patient experience, and we’re sorry to hear that we haven’t met your expectations. We hope we can use your feedback to improve in the future. All the best, Management team at Chorlton Family Practice.
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Review titled Friendly prompt service at this practice
Rated 5 stars out of 5
by Natalie - Posted on 06 October 2024
I've had numerous positive experiences at this practice. Since introducing the online contact form for medical issues, I've received medical advice and prescriptions promptly without the need to make an appointment on occasions. This frees up both my time and the GP's and has been really convenient. During appointments with different GPs at this practice, I have found them all to be friendly, sympathetic, knowledgeable and received prompt care.
Visited September 2024
Review titled Chorlton Family Practice
Replied on 29 January 2025
Thank you for your review, this means a lot to our practice team. We do all we can to provide our patients with the service. It makes our day when a patient appreciates the hard work all of our staff put in. Thanks again, and we hope to make your next visit just as positive.
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Review titled Better practice
Rated 5 stars out of 5
by June schofield - Posted on 04 October 2024
This is a better practice, the waiting time is less and felt. Comfortable with doctor, I came away feeling I was listened to
Visited September 2024
Review titled Chorlton Family Practice
Replied on 29 January 2025
We’re so happy to hear you had a positive experience at Chorlton Family Practice. Your review is much appreciated by the CFP team! Our whole practice team works very hard to provide a good service to our patients. Thank you from the CFP Team
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Review titled Great practice
Rated 5 stars out of 5
by Angela - Posted on 01 October 2024
Too many people too quick to judge their GP's. I visited recently and was very happy with Dr . She explained everything and referred me for a scan. Staff very helpful on reception.
Visited September 2024
Review titled Chorlton Family Practice
Replied on 29 January 2025
Thank you for your review, this means a lot to our practice team. We do all we can to provide our patients with the service. It makes our day when a patient appreciates the hard work all of our staff put in. Thanks again, and we hope to make your next visit just as positive.
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Review titled Really thorough appt with Dr
Rated 4 stars out of 5
by Rohan Young - Posted on 09 October 2024
Although I have had difficulties getting appointments. New system worked well today. I had a very detailed and helpful appt with Dr and a follow up call quickly for confirmation of next steps. Thank you.
Visited September 2024
Review titled Chorlton Family Practice
Replied on 29 January 2025
Thank you for taking the time to post a review of our surgery. We are happy to hear about your positive experience. Our goal is always to exceed your expectations! Thank you, Chorlton Family Practice
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Review titled Refused appointment post surgery
Rated 1 star out of 5
by Lukasz Rurkowski - Posted on 20 September 2024
No organisation between staff, they refused me a appointment 2 days after having surgery, i called at 8am and they requested to fill in a form instead. When requesting additional medication post surgery on the form i been told to take paracetamol instead rather than what the hospital prescribed.. used the centre once in years of being registered, having to call 4 times just to be told that doctors have finished for the day. Avoid if you care about your health.
Visited September 2024
Review titled Chorlton Family Practice
Replied on 23 September 2024
Thank you for taking the time to leave us a review. We continuously work to create good patient experience, and we’re sorry to hear that we haven’t met your expectations. We hope we can use your feedback to improve in the future. All the best, Management team at Chorlton Family Practice.