Chorlton Family Practice
Chorlton Health Centre, 1 Nicolas Road, Chorlton Cum Hardy, Manchester, Greater Manchester, M21 9NJContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Good family practice
Rated 4 stars out of 5
by Joanne murphy - Posted on 11 January 2024
I have been a patient at chorlton nedical centre for over 20 years I have always found them good and helpful to myself and my children I find they go above and beyond receptionist and medical staff, as the practice has merged with other practices I do find it hard to get appointments but they do offer alternative to send pictures and write message to which a doctor looked at and sent me a prescription to resolve my issue
Visited January 2024
Review titled Chorlton Family Practice
Replied on 23 May 2024
We’re so happy to hear you had a positive experience at Chorlton Family Practice. Your review is much appreciated by the CFP team! Our whole practice team works very hard to provide a good service to our patients. Thank you from the CFP Team
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Review titled Getting better
Rated 3 stars out of 5
by Anonymous - Posted on 10 January 2024
I can’t compare with other local surgeries but things have improved since I joined at Corkland Rd 5 years ago. The automated appointment system makes it much more streamlined and there’s no need to wait for the phone to be answered. In the past I’ve waited 45 minutes for an answer. The merger with Chorlton Family Practice is a sensible move. One improvement needed is for appointment information/staff to make it clear where you need to go. I’ve arrived at Corkland Rd and told I need to go to the main surgery and vice Versa. The experience with staff has always been positive apart from one experience in November when the Health Care Assistant on the desk ignored me while she browsed her phone.
Visited January 2024
Review titled Chorlton Family Practice
Replied on 24 May 2024
Thank you for taking the time to leave us a review. We continuously work to create good patient experience. We hope we can use your feedback to keep improving in the future. All the best, Management team at Chorlton Family Practice.
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Review titled Good doctor, disappointing administration
Rated 3 stars out of 5
by Anonymous - Posted on 17 January 2024
There has been confusing appointments situations, where l asked for one 2 one appointment with doctor, given a slip of paper stating it was a telephone appointment, then it turned out to be face to face and patient was waiting telephone. This happened on 2 occasions. If and when the patient gets to see the doctor he is very satisfied with the consultation. Getting through the reception though is a nightmare.
Visited December 2023
Review titled Chorlton Family Practice
Replied on 23 May 2024
Thank you for taking the time to leave us a review. We continuously work to create good patient experience. We hope we can use your feedback to keep improving in the future. All the best, Management team at Chorlton Family Practice.
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Review titled Medical side fine but long waits
Rated 3 stars out of 5
by Anonymous - Posted on 22 January 2024
The doctors and nurses etc are good. I was frustrated that I couldn’t get a home visit when I was very ill and had to get a taxi and try not to throw up in it, but the care I did get was very good. The frustrations lie with the long waits to see a GP (common now everywhere I think) and issues with phoning up. It’s nigh on impossible to get through if you need a same day urgent appointment and there is a recorded message lasting 2 and 1/2 minutes about covid still when you ring up (plus another shorter recorded message).
Visited December 2023
Review titled Chorlton Family Practice
Replied on 23 May 2024
Thank you for taking the time to leave us a review. We continuously work to create good patient experience, and we’re sorry to hear that we haven’t fully met your expectations. We hope we can use your feedback to improve in the future. We have recently got a new phone system with call back features so hopefully you will notice the improvement and we are looking at implementing changes to help with the demand. All the best, Management team at Chorlton Family Practice.
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Review titled Understanding
Rated 5 stars out of 5
by Joan Dore - Posted on 11 January 2024
I’ve just joined this practice, and so far the service has been exemplary, I’ve had lots of support after the death of my sister from the staff, and the Gp and others on the team have shown a real interest in my health, and well-being.
Visited December 2023
Review titled Chorlton Family Practice
Replied on 01 February 2024
Dear Joan, Thank you for your kind review, we're happy to hear you've had a positive experience. Our whole practice team works very hard to provide a good service to our patients. Thank you Chorlton Family Practice
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Review titled Excellent treatment
Rated 4 stars out of 5
by Sharon - Posted on 12 January 2024
As a long standing patient of the practice I can not praise them enough, my recent doctors consultation both addressed my concerns, and referrals were made in good time. The doctor listened to my concerns with genuine empathy, I felt supported and reassured throughout my consultation without being rushed or feeling like a number, great human touch. Really greatful for their support.
Visited December 2023
Review titled Chorlton Family Practice
Replied on 01 February 2024
Dear Sharon, Thank you for taking the time to post a review of our surgery. We are happy to hear about your positive experience. Our goal is always to exceed your expectations! Kind regards Chorlton Family Practice.
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Review titled Uncaring GP
Rated 2 stars out of 5
by Valerie Kaczurynski - Posted on 04 December 2023
Finally managed to get a face to face appointment with a GP. A locum I believe. Had burning pains in my foot. The Gp did not even look at it, seemed not interrested and Di not ask me any questions other than what were the scars on my foot. When I told him it was a morton neuroma operation, he said and deductedin that case It was likely to be a neuroma and refered me to ultra sound scan. I knew it was not a neuroma as the pain I experience was different. That consultation was a waste if time : no questions, no assessment, not looking at the area and a complete lack of apathy and interrest in patient.
Visited December 2023
Review titled Chorlton Family Practice
Replied on 05 December 2023
Dear Valerie, Thank you for your feedback, I am sorry you felt this way after seeing one of our GPs, I will feedback your review at the next practice meeting to the wider team. kind regards Chorlton Family Practice
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Review titled Terrible practice
Rated 1 star out of 5
by Anonymous - Posted on 14 December 2023
I had blood tests done early November, by the end of November I had heard nothing about the results. I contacted the practice through their website for more information. They sent me a text message with date for an appointment, and another text message with advice on vitamin D supplements. I attended the appointment today and when I arrived the reception staff didn't have any record of the appointment, even when I showed them the actual text message I received. I still don't know the results of my blood tests.
Visited December 2023
Review titled Chorlton Family Practice
Replied on 18 December 2023
Dear Patient, Thank you for your feedback. Sorry for the confusion with your appointment, if you would like me to look into this further please get in touch with your details. regards Chorlton Family Practice
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Review titled Appalling booking system
Rated 1 star out of 5
by Anonymous - Posted on 13 January 2024
Over long phone message directing you to do anything but speak to anyone. Website anything but counter intuitive. Quite the worst reception service I have come across. It took me from August to November to get a cholesterol test and result. Both nurses I met with were both very good. Personable and efficient. The process to get to this point, just dreadful and it has got so much worse since the 2 practices merged.
Visited November 2023
Review titled Chorlton Family Practice
Replied on 01 February 2024
Dear Patient, Thank you for taking the time to leave a review, we continuously work to create good patient experience, and we’re sorry to hear that we haven’t met your expectations. We are currently in the process of changing the phone message and the website was recently updated to be more user friendly. We're glad you had a positive experience with the nurse team. regards Chorlton Family Practice.
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Review titled Excellent practice
Rated 5 stars out of 5
by Anonymous - Posted on 11 January 2024
The practice is well organised, thorough, friendly and welcoming. My experience of admin staff and medical staff has been very positive. I recently had a health concern that needed urgent investigation and the GP arranged this swiftly so that I was seen very quickly and she explained to me what would happen. She was approachable, understanding and communicated very clearly throughout.
Visited November 2023
Review titled Chorlton Family Practice
Replied on 01 February 2024
Dear Patient, Thank you for your review, this means a lot to our practice team. We do all we can to provide our patients with the service. It makes our day when a patient appreciates the hard work all of our staff put in. Thanks again, and we hope to make your next visit just as positive. Kind regards Chorlton Family Practice