Chorlton Family Practice
Chorlton Health Centre, 1 Nicolas Road, Chorlton Cum Hardy, Manchester, Greater Manchester, M21 9NJContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Practice
Rated 1 star out of 5
by Angela Valerie Garratty - Posted on 23 January 2024
The nurse who gave me shot for shingles was great,but the receptionist was rubbish I asked about talking to the doctor regarding pain killers for my arthritis she told me to take aspirin who is she to tell me to do this so I'm in so much pain mobility problems cant speak to a doctor so what kind of surgery is this
Visited November 2023
Review titled Chorlton Family Practice
Replied on 23 May 2024
Thank you for taking the time to leave us a review. We continuously work to create good patient experience, and we’re sorry to hear that we haven’t met your expectations. We hope we can use your feedback to improve in the future. All the best, Management team at Chorlton Family Practice.
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Review titled Bullying mentality
Rated 2 stars out of 5
by Anonymous - Posted on 23 November 2023
Sorry to the one nurse I saw here recently who was nice but in general I fear coming to see the nurses here, who do not know how to treat people with kindness and care. I think the practice needs to carefully consider how its staff address and communicate with people. This has been an issue for both myself and my daughter, who I accompanied on her last visit and who came out in floods of tears. She will not go back. You shouldn’t need to steel yourself to see healthcare staff!
Visited November 2023
Review titled Chorlton Family Practice
Replied on 24 November 2023
Dear patient, Thank you for your feedback. I am sorry you have had this experience with the nurse team, I will pass this onto the team but if you would like us to look into this further please get in touch with your details. regards Chorlton Family Practice
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Review titled Difficult to make an appointment
Rated 3 stars out of 5
by Anonymous - Posted on 12 January 2024
This practice recommends that you book via the website. This is not very user friendly. It is like another hurdle before you can make an appointment even if you know an appointment is necessary. One question asks“when are you available?” Without giving any timescale. So you might give availability within the next fortnight and then find you are offered an unsuitable date a month in advance. It is also very hard to get a same day or next day appointment. The triage system has badly let down my partner in the past who should have had an urgent appointment. It is up to the patient to define their own priority. It is no wonder people either just turn up at reception or go to A&E Test results are now available on the NHS app but not everyone finds this convenient. You are not told by phone if a test result is negative. Sometimes requests are not followed up. I’m still waiting for a response from a GP to a specific question asked via a web form. I’ve asked twice.
Visited November 2023
Review titled Chorlton Family Practice
Replied on 01 February 2024
Dear Patient, Thank you for taking the time to leave us a review. We continuously work to create good patient experience, and we’re sorry to hear that we haven’t met your expectations. We hope we can use your feedback to improve in the future. If you would like to speak about your issues directly please either pop in the surgery or phone and ask to speak to one of the managers and we will assist you further. regards Chorlton Family Practice
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Review titled Overall disappointing
Rated 2 stars out of 5
by Aidan harrington - Posted on 18 January 2024
The practice nurse who saw me was very good but the administration around the visit I thought was poor. I requested a “MOT” , blood tests etc. I was told the results would take about 1/2weeks. I have heard nothing from the practice about my results and it is now mid January 2024. By chance I looked on my nhs app and saw all the results there. I was never told that’s where I was to look . I was expecting feedback from the practice directly and have had none. During the consultation I mentioned a lot of my peers ( i am 68) had been routinely called in for a check up. The practice nurse acknowledged this was something they could improve on. I was left wondering why they haven’t done this. I have heard from my friends in different practices much more positive experiences with better communication.
Visited November 2023
Review titled Chorlton Family Practice
Replied on 23 May 2024
Thank you for taking the time to leave us a review. We continuously work to create good patient experience, and we’re sorry to hear that we haven’t met your expectations. We hope we can use your feedback to improve in the future. All the best, Management team at Chorlton Family Practice.
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Review titled Online system worked for me
Rated 4 stars out of 5
by Richard - Posted on 10 November 2023
I understand online isn’t for everyone but I’ve used it today for an issue about my child and I found it very easy. Once I’d started it I had a response from the doctor within an hour. 2 email chat exchanges and I had a prescription and a referral. All done in a couple of hours. Very efficient and easy.
Visited November 2023
Review titled Chorlton Family Practice
Replied on 24 November 2023
Dear patient, Thank you very much for your positive feedback about the website, I will pass this on to the rest of the team. kind regards Chorlton Family Practice
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Review titled Great care when you can get it.
Rated 3 stars out of 5
by Anonymous - Posted on 10 November 2023
Access is a problem. Whilst I have no objection to the on line triage system it is not at all working patient friendly. It’s bad enough that it closes at 4pm, but to be closed for an hour at lunchtime as well I feel is unacceptable. When we fill the form in we tick to say it’s not an emergency, so why does it matter if messages arrive whilst staff are on their lunch?
Visited November 2023
Review titled Chorlton Family Practice
Replied on 24 November 2023
Dear patient, thank you for your feedback, we have recently updated our website so hopefully you will find it more user friendly. In regards to opening times of the forms, we have to close the form at lunch and 4pm to make sure it is manageable for the urgent care team. The form is open from 7am-12pm and 1pm - 4pm. thank you Chorlton Family Practice
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Review titled Worrying errors with personal information
Rated 1 star out of 5
by Stephanie - Posted on 14 October 2023
Invited for a flu jab, only to arrive at the practice to be informed I’m not eligible. Apparently “this has happened a few times” according to the practitioner I was seen by. The practice incorrectly had my status as pregnant despite giving birth 3 months previous and a doctor at the same practice seeing both myself and my baby for our postnatal checks 4 weeks beforehand. The member of staff whom I’m voiced my concerns too, spoke over me, said it wasn’t her fault and said i should email the practice. No apology, no ownership, and a complete lack of empathy. In light of the above I have severe concerns about how Chorlton Family Practice process personal data and their inaccurate record keeping.
Visited October 2023
Review titled Chorlton Family Practice
Replied on 09 November 2023
Dear Stephanie, Thank you for your feedback, if you would like to discuss this further please get in touch with the surgery and we will be able to look into this further. kind regards CFP
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Review titled Very Happy
Rated 4 stars out of 5
by Anonymous - Posted on 11 January 2024
Using their website, I sent photographs of my injured knee; (using an electric wood plane, I sliced a big chunk of skin off my knee). It appeared the wound was getting infected. Received a telephone call from a practice nurse which led to me going in the following day. The nurse took a swab of the infection, cleaned, dressed the wound and prescribed an antibiotic. I received confirmation via my NHS App a few days later that the antibiotic was the correct one for the infection (following testing of the swab taken). My previous interaction in Aug 2023 (concerning my abnormal PSA Test result) was also done over the website and phone. This was a good experience too.
Visited October 2023
Review titled Chorlton Family Practice
Replied on 01 February 2024
Dear Patient, Thank you for taking the time to post a review of our surgery. We are happy to hear about your positive experience. Our goal is always to exceed your expectations! Thank you, Chorlton Family Practice
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Review titled Can t get repeat prescriptions on time????
Rated 2 stars out of 5
by Lesley Caulfield - Posted on 09 October 2023
What on earth is happening, I thought doing repeat prescriptions was made easier by the system being done electronically and your prescription being sent to the assigned chemist? Obviously not as regularly run out I've now been without medication for 5 days. Called in today and the receptionist blamed the chemist for not requesting it early enough? The chemist blames the doctors for not sending the prescription.was told to call in the week before to request it? No point having electronic system if you have to keep going to the gp's to request it. The medication has a warning saying Do not stop taking it, if only I got a regular supply i would take it consistently, but it seems I have to keep going nearly a week without so won't help the condition. Oh well let's hope it doesn't have a detrimental effect on my health and end up with even more serious and costly effects to me or the NHS
Visited October 2023
Review titled Chorlton Family Practice
Replied on 09 November 2023
Dear Lesley, Thank you for your feedback, if you would like to discuss this further please get in touch with the surgery and we will be able to look into this further for you. kind regards CFP
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Review titled There are issues for patients
Rated 1 star out of 5
by Anonymous - Posted on 13 January 2024
I have been with the practice for 37 years. The main issues are: Long waits for telephone consultations Difficulty in getting face to face appointments even with chronic conditions and if an appointment is offered its weeks away. Phone/face to face appointments with different GPs. No consistency so having to repeat your problems over and over again which can be distressing. Every effort is made by the practice to treat people without seeing or talking to them.
Visited October 2023
Review titled Chorlton Family Practice
Replied on 01 February 2024
Dear Patient, Thank you for taking the time to leave us a review. We continuously work to create good patient experience, and we’re sorry to hear that we haven’t met your expectations. We hope we can use your feedback to improve in the future. We continue to try and improve the phone & appointment system and are looking at implementing changes to help with the demand. All the best Chorlton Family Practice