CHURCH END MEDICAL CENTRE
66 Mayo Road, Willesden, London, Greater London, NW10 9HPContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Helpful and friendly encounter
Rated 5 stars out of 5
by Sarah - Posted on 12 November 2024
I had a very pleasant and informative encounter when attending for some routine blood tests. The practice nurse was very accommodating and reassuring and took the time to listen to my concerns and expectations. She made me feel very comfortable and heard. The reception staff were also very friendly and helpful as always.
Visited November 2024
Review titled CHURCH END MEDICAL CENTRE
Replied on 22 November 2024
Dear Patient, We would like to extend our sincerest gratitude for your kind words and for taking the time to share your positive experience with us. It is wonderful to hear that our team was able to make your visit a pleasant one. We are pleased to hear that our practice nurse was able to make you feel comfortable and reassured during your routine blood tests. Your recognition of our reception staff's helpfulness is greatly appreciated. They work diligently to ensure that every patient’s journey with us begins and ends on a positive note, and your thoughtful comments serve as a meaningful reminder of the importance of their contributions. Acknowledging our team’s dedication is incredibly uplifting. Each member of our team is dedicated to ensuring that every patient feels cared for and supported. We truly value your trust in us and remain devoted to offering the highest standard of care to all our patients. Thank you again for your wonderful feedback, it means so much to us. Best wishes Lesley - Practice Manager
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Review titled Friendly and informative
Rated 5 stars out of 5
by Anonymous - Posted on 12 November 2024
Nurse was exceptional. She put my mind at ease and fully explained the tests. I left feeling very positive.
Visited November 2024
Review titled CHURCH END MEDICAL CENTRE
Replied on 18 November 2024
Dear Patient, Thank you for taking the time to leave such thoughtful feedback about your recent experience at our practice. We are pleased to hear that our nurse provided exceptional care and was able to put your mind at ease during your visit. It is wonderful to know that the nurse's clear explanations of the tests and her compassionate approach made a positive impact on your experience. We are committed to ensuring that every patient feels supported, comfortable, and fully informed throughout their healthcare journey. We will be sure to share your kind words with the nurse and the rest of our team, as they serve as both encouragement and motivation, while also affirming our commitment to delivering the highest standard of care. Thank you once again for your thoughtful review. Best wishes Lesley - Practice Manager
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Review titled Great Nurse
Rated 5 stars out of 5
by Mark Bonner - Posted on 11 October 2024
The Nurse I met was very good indeed She was thorough.. Professional and knowledgeable The surgery itself has been fantastic Thank you Nurse for all your help Mark Bonner
Visited October 2024
Review titled CHURCH END MEDICAL CENTRE
Replied on 11 October 2024
Dear Patient, We are delighted to receive your positive review. Your kind words about the nurse who attended to you and your compliments regarding our GP practice mean so much to us. We strive to create a supportive and caring environment for all our patients, and it is incredibly rewarding to know that your experience reflected this commitment. The nurse is absolutely thrilled to receive your feedback and to know her thoroughness, professionalism, and dedication made such a positive impact. We will certainly convey your heartfelt gratitude to her, as it holds significant meaning for everyone on our team. We are truly grateful for the time you took to share your valuable feedback. Knowing that our efforts have made a positive impact on your experience motivates us to continually strive for excellence. Thank you for your support and encouragement; it means a lot to us. Best wishes Lesley - Practice Manager
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Review titled Excellent customer service
Rated 5 stars out of 5
by Anonymous - Posted on 29 August 2024
Amazing experience with the receptionist , extremely helpful and polite. Excellent customer service skills with an immense sense of politeness and understanding. Thank you ever so much for the service you provided me with today!!!
Visited August 2024
Review titled CHURCH END MEDICAL CENTRE
Replied on 02 September 2024
Dear Patient, We are delighted to hear about your positive experience with our Receptionist. It is wonderful to know that their assistance was helpful and that their demeanor was both polite and understanding. Our team is committed to ensuring every patient feels well cared for, and it is rewarding to know that their efforts made a difference for you. Your feedback is incredibly valuable to us, and we will make sure to share your kind words with our receptionist. Thank you for taking the time to share your feedback, it is very much appreciated. Best wishes Lesley PM
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Review titled Great practice
Rated 5 stars out of 5
by H Macauley - Posted on 29 August 2024
I had my yearly checkup two weeks ago. As someone who suffers from anxiety in any medical setting, going for any form of checkup is agonising. The fact that the staff were aware of it made them treat me with compassion and care. As always, I found them to be professional, polite, non judgmental and empathetic. They went an extra mile by squeezing me in even though I was late for my appointment by half an hour. They know I’m not usually late for my appointments so they were very understanding. I had a very good experience. I have been registered with this practice for over thirty years. I will be more than happy to recommend it to anybody. The staff are a great bunch of people.
Visited August 2024
Review titled CHURCH END MEDICAL CENTRE
Replied on 02 September 2024
Dear Patient, We would like to extend our sincere thanks for taking the time to share your experience with us. We are deeply grateful for the trust you have placed in our practice over the past thirty years. It is truly gratifying to know that our team was able to make your visit as comfortable as possible. Your recommendation is highly valued, and we remain fully committed to providing you with the highest level of care. I will ensure that your feedback is shared with the entire team. Thank you once again for your continued support. Best wishes Lesley PM
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Review titled Awful practice
Rated 1 star out of 5
by Anonymous - Posted on 19 February 2024
On Friday the 16th of February I made an appointment via patches for blood tests. Patches ask you when is the next time to call you and they seem to ignore this part of the form. As I work in a school I asked for them to call me at 3:30, instead they called me T 12, 1 o’clock and 3 o’clock. I called the surgery back and the receptionist said she will get the doctor to call me back they never did. On my patches for I stated that I needed a liver functioning blood test so I assumed when I booked my appointment this was what it was for. When I arrived at the surgery on the Friday and baring in mind I’m hardly ever there as I can never get an appointment. I didn’t get as much as a hello. My appointment was for 9 o’clock and I wasn’t seen until 9:25…the surgery was not busy. I was called to go and see the doctor and when I mentioned about my blood test she said she couldn’t do it and I needed to make another appointment, I think these people forget when you work you can’t just take time off. I had also been really ill and asked the doctor to look at a rash I had developed on my chest but she didn’t really seem bothered about it. I then went out to the reception where I was ignored as both were on the phone and when I finally did speak to the lady I was told I Had to go to central Middlesex on a Thursday or Saturday for my blood tests. In my profession we are constantly monitored but it seems doctors can do what they want….since when was it made it okay for doctors not to do blood tests. People don’t like going to the doctors but when they do they xhold be allowed to get treatment they have requested. I won’t be going to this doctors ever again.
Visited February 2024
Review titled CHURCH END MEDICAL CENTRE
Replied on 06 March 2024
Dear Patient, We have received your feedback and we have thoroughly investigated the concerns you raised. Based on our comprehensive investigation, which included reviewing our records, analysing CCTV footage, and consulting with the receptionists on duty, we have confirmed the following: On the 16th Feb24, you arrived at 8:46am for your 9:00 am appointment. The Doctor attended to you promptly at 9:10 which was within 10 minutes of your scheduled time. The time you mentioned in your post is incorrect as you were seen promptly. Your consultation concluded at 9:16 am, following which you approached the Reception desk to schedule a blood test appointment. It was determined that both receptionist were occupied on phone calls at the time. However, the receptionist you approached immediately signalled that she would assist you shortly, given her ongoing call, you were not ignored. She attended to you immediately after she concluded the call. You then requested a blood test appointment, the Receptionist provided available dates, none of which suited your schedule. Subsequently, she suggested an alternative, our “walk-in” blood service, an extension of our appointment system, available every Thursday from 2:00 pm to 5:00 pm and Saturdays from 9:00 am to 5:00 pm at another site close-by. You opted for this option, and she promptly provided you with a blood test form and the address details for the walk-in blood test service. This concluded your interaction, and you departed from the premises thereafter at 9.27am. We believe this constitutes care that was appropriate and flexible to your needs, even in the light of healthcare pressures being faced nationally. We strongly encourage you to contact the Practice Manager in the future with any concerns, as this is a more effective method for addressing misunderstandings. We value your feedback and are committed to ensuring a positive experience for all our patients. Best wishes Lesley - Practice Manager
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Review titled Good practice
Rated 5 stars out of 5
by Anonymous - Posted on 04 December 2023
Very very good service and all the staff are good like Doctors nurses receptions all are very good people they are giving me good time every time Thank you so much
Visited December 2023
Review titled CHURCH END MEDICAL CENTRE
Replied on 04 December 2023
We are delighted to hear that you have had a positive experience with our service. Thank you for your kind words and we truly appreciate your acknowledgment and recognition of our dedicated team of doctors, nurses, and receptionists. Your feedback is valuable to us, and it inspires us to continue delivering the best care for all our patients. Best wishes Lesley PM
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 22 August 2023
Great experience and guidance. Very friendly and patient. Giving me good advice when it came down the issue I needed help with. I recommend this place and members of staff.
Visited August 2023
Review titled CHURCH END MEDICAL CENTRE
Replied on 20 September 2023
Dear Patient, Thank you so much for your kind words. We greatly appreciate your positive feedback and recommendation. It is wonderful to hear that you had a great experience at our practice and that our staff provided you with the guidance and support you needed. We are here to assist and serve you to the best of our abilities. Your satisfaction is our priority, and we look forward to continuing to provide you with excellent service in the future. Regards, Lesley PM
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Review titled Must of reception stuff inhelpfull
Rated 2 stars out of 5
by Anonymous - Posted on 02 May 2023
I’m hypertension person I mad my review last month and do blood test .I asked for my blood pressure tablet xs I run of of tablets and they felt lazy to send my prescription to my chemist befor weekend they didn’t send it and follow by bank holiday after 5 days not taking my blood pressure tablets I called them to tell them that I had a pain on my head xs I didn’t take my tablets for 5days they told me u need to make a review I told them I made a review last month and a blood test they told me we don’t have in the system I told them give me some tablets tell I speak with doctor xs u put my live in a risk xs u r making a mistake in ur system they refuse and up to now 6days without my tablets and still waiting
Visited April 2023
Review titled CHURCH END MEDICAL CENTRE
Replied on 30 May 2023
Dear Anonymous Patient, We are sorry to learn about the difficulties you have experienced in obtaining your medication. Please be advised we adhere to a very strict Prescription Policy to ensure all medication offered to patients is safe and subject to continuous review. We take Patient Safety very seriously. An important part of this policy is to ensure that arrangements are in place for necessary monitoring of usage and effects, and to carry out regular reviews of the continuing need for the repeat prescription. From the information you have provided, it sounds like the required review was still pending as every review we undertake is recorded and processed accordingly. Please be advised there is a complaints process available to patients to provide feedback about their experience of our services and we would direct you to either doing so by writing to the practice, visiting the practice in person or via our website. As you posted anonymously, we would suggest you contact the Practice Manager so we can look into this matter in more detail for you. Regards, Lesley PM
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Review titled Diabetes appointment
Rated 5 stars out of 5
by Simon - Posted on 17 April 2023
A very detailed feedback from the Diabetes nurse, with clear advice on next steps. This service has been very effective for me for many years.
Visited March 2023
Review titled CHURCH END MEDICAL CENTRE
Replied on 18 April 2023
Dear Patient, Thank you for taking the time to write a feedback on our services. We are really pleased to hear you received a good quality service. The Practice staff value all patients and are committed to providing a good service to patients. Thank you for your kind words. Best wishes Lesley A. Practice Manager