Church Lane Surgery
24 Church Lane, Brighouse, West Yorkshire, HD6 1ATContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Someone who listens
Rated 5 stars out of 5
by Michelle Robinson - Posted on 16 December 2024
I saw a gentleman this morning. I know he is a clinical practitioner for this surgery. At my appointment his morning and on a previous phone call he took the time to listen to me answer my questions and he is a credit to your surgery. All too often we complain and I wanted to share today my positive involvement with him. He takes the time to really listen to what you are asking and saying and I haven't felt rushed or made to feel like I was wasting his time. He is a credit to your organisation
Visited December 2024
Church Lane Surgery has not yet replied.
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Review titled Probably like every other gps but what would I know?
Rated 3 stars out of 5
by Anonymous - Posted on 09 December 2024
I have been going to this surgery several times a year for the past 10 years with worsening symptoms. I feel like my time is being wasted, tax payers money is being wasted and I feel guilty for clogging up the system with routine visits. I have ordered private blood tests and found out more that has been wrong with me than I have had assistance from the gps. I have figured more out about myself through the internet and ordering private blood tests on hunches which I have presented to the surgery, had repeated blood tests done, and had a few things diagnosed. Now I am on tablets however I do not think that they are giving me the correct dosage. After a&g from the endo I have been told to repeat a blood test 12 months from now however, symptoms persist and other things should be looked into and examined but they were not offered so again I have to chase things up... and again spend another £100-300 on private blood tests so I can prove something is wrong and that it needs looking at. It's frustrating really and I don't think it is that hard to follow a logical thread regarding health, to ask the right questions and actually listen to what I have to say! There is something seriously wrong, I cannot figure out how to fix it. Maybe there is some gatekeeping going on. Maybe it's gps have a lack of experience and are out of ideas. I'm not sure. All I know is that I'm exhausted and in pain and I feel helpless
Visited June 2024
Review titled Church Lane Surgery
Replied on 09 December 2024
Dear patient, Thank you for your feedback. I am sorry your experience has led you to leave this review. I would like to look into the matter further. Please contact the surgery either by email cls.admin@nhs.net, telephone 01484714349 or through our website www.thechurchlanesurgery.co.uk and make any correspondence for my attention. I look forward to hearing from you, Lisa Thompson Assistant Practice Manager
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Review titled Not what I expected
Rated 3 stars out of 5
by Anonymous - Posted on 29 April 2024
The nurse I visited was not over friendly.......I have visited more approachable nurses. A visit is stress full enough and being relaxed in he company of a stranger i.e. a Doctor or nurse makes a comfortable visit. would re training help ?
Visited April 2024
Review titled Church Lane Surgery
Replied on 31 July 2024
Dear patient, Thank you for your feedback. I am sorry you have not had a good experience on this occasion. Our aim is for all patients to have a positive experience when using our services. All members of staff are required to maintain continuing professional development and we welcome suggestions on where things can be improved. I will share your feedback with the nursing team. Lisa Thompson Assistant Practice Manager
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Review titled Helpful receptionist
Rated 3 stars out of 5
by Anonymous - Posted on 31 March 2023
I took an elderly neighbour down to the surgery as she had a query but could not get through on the phone and she does not have or want internet. The wonderful lady on reception was so patient and helpful, really listened and sorted things out quickly and easily. However, she was the only person manning the desk and answering phones so if you had to wait for your call to be answered then I apologise, we had her undivided attention at that time.
Visited March 2023
Review titled Church Lane Surgery
Replied on 19 October 2023
Dear reviewer, Thank you for your feed back. I am very pleased that you had a positive experience at the surgery. I would like to reassure you that although it may look like we only have one receptionist, we do in fact have a team working away from the waiting area for confidentiality reasons. Lisa Thompson Assistant Practice Manager