Church Langley Medical Practice
Church Langley Way, Harlow, Essex, CM17 9TGContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Too long on phone 4 appointment
Rated 2 stars out of 5
by Anonymous - Posted on 14 November 2022
Phoned for that day appointment during the time specified - wait for 19 'other callers' - well over an hour. Free calls for one hour maximum so cost me what I can't afford when that money could have been on other important aspects. Need more staff/ second line because this is often a problem which everyone complains about.
Visited November 2022
Review titled Church Langley Medical Practice
Replied on 14 November 2022
Thank you for your comments. Currently the practice operates between 3-5 open lines during peak times, there is no specified time to book an appointment, just press option 1. We also offer online access via our website if easier. I am unable to review your comments on precise wait time due to the anonymous nature of your review, however on reviewing the data of calls today, none have waited over an hour to be answered.
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Review titled Changes: Helpful or unhelpful?
Rated 2 stars out of 5
by Anonymous - Posted on 01 December 2022
After a long period with only two Drs listed it is good to see more names. Hopefully we will not have to wait such a long time now for a 'standard face to face'. But I am mistified on being told by a relative that now urgent appointments will only be given on five mornings a week. Can you please say why this is necessary because mornings and afternoon appointments were far better for the public. Please make a public statement.
Visited November 2022
Church Langley Medical Practice has not yet replied.
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Review titled Caring practice
Rated 5 stars out of 5
by Phil Hopwood - Posted on 30 November 2022
I have had spinal problems for a couple of years now and the degree of pain can vary greatly, this requires occasionally strong controlled pain medication at short notice. I used the practice website to explain my dilema, less than 24 hours later, the admin team, the prescription clerk and the doctor had my pain medication waiting for me at the pharmacy. The practice is always busy but with kind words and swift deeds had it sorted, it seems very quick and easy to complain and moan about surgeries ( ours especially) so I would like to say tbank you to all involved for a professional, swift job.. Thank you and well done. Phil
Visited November 2022
Church Langley Medical Practice has not yet replied.
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Review titled Very helpfully Reception and Dr.
Rated 5 stars out of 5
by Paul K - Posted on 02 November 2022
I needed a prescription approved by Dr urgently, receptionist informed Dr and within 10 minutes prescription was sent to pharmacy.
Visited November 2022
Church Langley Medical Practice has not yet replied.
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Review titled Okay practice
Rated 2 stars out of 5
by Anonymous - Posted on 17 October 2022
Overall the practice is okay but I do feel like sometimes I have to diagnose myself to be taken seriously. I also felt like I had to prompt for basic information about my ailment
Visited October 2022
Church Langley Medical Practice has not yet replied.
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Review titled Uncaring practise
Rated 1 star out of 5
by Anonymous - Posted on 05 September 2022
My sister had died I was 5 minutes late for appointment receptionist said it will be recorded as not attending After 22 yrs now have medical problems and now been told I have to find a new GP as not in catchment area Although if lucky enough to see a doctor or nurse don’t really think their bad just management and some of receptionists
Visited August 2022
Review titled Church Langley Medical Practice
Replied on 07 September 2022
Dear Anonymous. Thank your for taking the time to write your review. If you would like to discuss your concerns please contact the Practice Manager.