Church Street Practice
The Health Centre, Mably Way, Grove, Wantage, Oxfordshire, OX12 9BNContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Disinterested, rude, couldn’t care or just over worked
Rated 1 star out of 5
by Anonymous - Posted on 28 December 2023
I do repeat prescriptions, have not been able to get a particular drug for 14 months. Told it’s unavailable but no alternatives offered or advice given. The only communication I have is a text from the surgery telling me it’s closed (3 times in as many months for staff training). Crikey - what are they being trained to do - be rude, disinterested, belligerent?? Cannot recommend this practise. Go anywhere else…..
Visited December 2023
Church Street Practice has not yet replied.
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Review titled incompetent reception staff
Rated 2 stars out of 5
by Anonymous - Posted on 30 October 2023
waited in the queue today and spoke to receptionist who said that she couldn't hear me and that it kept cutting out. She could hear me some of the time asked for my date of birth etc, then cut me off. I phoned back to say I'd been cut off to which the reply was ' How can I help you?'Not sorry at all, absolutely dreadful.
Visited October 2023
Church Street Practice has not yet replied.
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Review titled What a shambles compared to pre covid
Rated 2 stars out of 5
by Simon J - Posted on 26 May 2023
Phoned today at 13:49 told number 28 in que, programmed for call back, after 1 hour nothing so called again at 15:00hrs told my number was not 3 in que, this remained the same for 35 minutes before i moved to caller number 2. The phone system at this practice is shockingly poor, seems no pride or real care about patients being able to speak to someone, after nearly 2 hrs got to the front and was answered by receptionist, i asked if possible to speak to a diabetic nurse or could i have a call back as the nurse had changed my medication i that i am suffering with blinding headaches, i wanted to know if i could stop the medication. Was told by receptionist that earliest available appointment would be 8 June 2023 (13 days time), when i mentioned the length of time was told nothing i could do and that i should call 111. Whilst i support the NHS the service is really not fit for purpose and patient care has gone to the back of the que. Very very frustrating
Visited May 2023
Church Street Practice has not yet replied.