Churchfields Medical Practice
Old Basford Health Centre, 1 Bailey Street, Old Basford, Nottingham, Nottinghamshire, NG6 0HDContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Appointment system is just broken
Rated 2 stars out of 5
by Lisa B - Posted on 11 July 2024
I rang on 27th June to get a face to face appointment with a GP, accepting I would likely need to wait a little longer. Reception booked me after a little battle as to whether a telephone consultation would suit. I got a date of 11th July at 11.30. I received a text confirming my appointment, so thought all was well. Planned my work commitments around the appointment and arrived at the surgery 5 minutes in advance of my 11.30 appointment. I registered my arrival and then noticed I had a missed call with the surgery. When I enquired with the receptionist I was advised my appointment was a telephone one. I showed the text confirming it was a face to face appointment and when I arrived my appointment was accepted on the registration portal. The receptionist in the end arranged for the appointment to be changed and I saw the GP at 11.50 . The whole appointment process needs to be reviewed as it does appear that the technology doesn't always capture accurately what is expected and then as a customer I am required to prove I am not wrong. Receptionist in the back office need to also consider that we can hear every conversation they are having and it isn't professional to be able to hear about other conversations they had held with other patients over the phone.
Visited July 2024
Review titled Churchfields Medical Practice
Replied on 15 July 2024
Dear Lisa B Thank you for your feedback. I am sorry you experienced a misunderstanding with the type of appointment you had at the practice. I am pleased that your appointment still took place at this time. I will speak with the reception team to ensure everyone is familiar with appointment types and how to record these. I will also feedback your comments to NHS IT department to see if any improvements can be made to the clinical system
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Review titled Shambles
Rated 1 star out of 5
by Mark - Posted on 25 March 2024
Eventually got though to receptionist ( the unqualified doctor) to be given an appointment in 2 weeks time. I attended the appointment which was a nem doctor. To be told my meds would be at my designated chemist within 48 hours. A text would be sent for me to arrange an X-ray . A week later I call the doctors and can’t get through… Absolute shambles
Visited March 2024
Review titled Churchfields Medical Practice
Replied on 27 March 2024
I am sorry you feel you have not had a positive contact with the practice. For GP appointments we have emergency on the day appointments and routine appointments which are bookable 4 weeks in advance. With regards to your x-ray, the hospital manages their own appointment booking system so patients hear directly from them. If you would like to discuss your individual experience further please contact the practice where we will be happy to discuss.
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Review titled Why is this practice even here?
Rated 1 star out of 5
by Nic - Posted on 03 May 2024
My first ever appointment was really good. I signed up last November was seen pretty quickly, put on meds and I'm recovering well. But I have been trying to get an appointment since the middle of March, it is now the beginning of May and I've just had to have it rescheduled for another two weeks. This is beyond ridiculous.
Visited February 2024
Review titled Churchfields Medical Practice
Replied on 07 May 2024
I am sorry you feel you have not had a positive contact with the practice. For GP appointments we have emergency on the day appointments and routine appointments which are bookable 4 weeks in advance. We have 7 GPs working at the practice but you may experience delays if your preference is to see a specific GP who works on a part-time basis. I am sorry your appointment was rescheduled, we try to avoid this wherever possible but sometimes our staff are sick too and we have no alternative but to rearrange appointments. If you would like to discuss your individual experience further, please contact the practice where we will be happy to discuss.
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Review titled Pointless ringing
Rated 1 star out of 5
by Nicholas Ridley - Posted on 10 January 2024
Can't get past the receptionist they just say go to the drop in centre your told if you have a cough for instance for more than six weeks to contact your doctor the receptionist tells u to go to the chemist. 45 years of paying in to a service for nothing why have a surgery if you have to go else where rubbish
Visited January 2024
Review titled Churchfields Medical Practice
Replied on 11 January 2024
I am sorry you feel you have not had a positive contact with the practice. For GP appointments we have emergency on the day appointments and routine appointments which are bookable 4 weeks in advance. For those emergency appointments, the on-call duty GP will advise the receptionist to add the patient to the list for the GP to call the patient back or signpost the patient to the most appropriate service. This way the emergency list is manageable and prioritised for those patients requiring emergency care. If you would like to discuss your individual experience further please contact the practice where we will be happy to discuss.
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Review titled Apallingand zero empathy. unproffesional Phycopathy
Rated 1 star out of 5
by Tony - Posted on 28 April 2023
You have to give a brief description to the receptionist ( thats if they answer and you get through ) and then the Dr's relay messages back to the girl in the reception to ring and pass messages on and medical advice rather than the drs speak themselves and get the full details of the patient instead of a brief desciption from the receptionist. I've checked other reviews from Google and can't believe what im Reading from many many other people's experiences. Avoid at all cost
Visited March 2023
Review titled Churchfields Medical Practice
Replied on 03 May 2023
I am sorry you feel you have not had a positive contact with the practice. For GP appointments we have emergency on the day appointments and routine appointments which are bookable 4 weeks in advance. For those emergency appointments, the on-call duty GP will advise the receptionist to add the patient to the list for the GP to call the patient back or signpost the patient to the most appropriate service. This way the emergency list is manageable and prioritised for those patients requiring emergency care. If you would like to discuss your individual experience further please contact the practice where we will be happy to discuss.
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Review titled They do their best
Rated 5 stars out of 5
by Paulette Thompson - Posted on 27 January 2023
All Gp practices are under immense pressure, churchfield do their best to accommodate everyone. Yes it's hard to get an appointment, 8 Dr's and a few nurses for thousand's people & cqc rate it as good. I'm happy with the service provided, all the staff give their best and you can't ask for better than that
Visited January 2023
Review titled Churchfields Medical Practice
Replied on 30 January 2023
Thank you very much for your kind feedback. I am pleased you are happy with the service we provide. I will pass on your comments to all our staff. Mrs Paula Gullett, Practice Business Manager