Churchill Medical Centre
1 Churchill Terrace, Chingford, London, Greater London, E4 8DGContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Very good
Rated 5 stars out of 5
by Steven Brims - Posted on 20 March 2025
Great service from receptionist doctor first response and nurse who carried out health check Delivered antibiotics at 23000that night
Visited March 2025
Review titled Churchill Medical Centre
Replied on 20 March 2025
Dear Steven, Thank you for your 5 star review, we pride ourselves to be the best and your feedback is really appreciated. We are constantly trying to improve our services so we can cater to all our patient’s needs. Regards, Samiya Vahora Churchill Medical Centre
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Review titled Great service
Rated 5 stars out of 5
by Anonymous - Posted on 11 February 2025
I was treated promptly I was listened to and all staff are lovely. I visit the drs when I'm not feeling great and every time they seem to be able to book me in somewhere. I always praise the staff as they are second to none. Keep up the great service you provide Without you and local what would we have?
Visited February 2025
Review titled Churchill Medical Centre
Replied on 20 March 2025
Dear Patient, Thank you for your 5 star review, we pride ourselves to be the best and your feedback is really appreciated. We are constantly trying to improve our services so we can cater to all our patient’s needs. Regards, Samiya Vahora Churchill Medical Centre
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Review titled Great practice
Rated 5 stars out of 5
by simon specht - Posted on 07 December 2024
I have received great support, advice and medical expertise this year from my surgery. I would like to place on record my appreciation for both the medical and administrative staff
Visited December 2024
Review titled Churchill Medical Centre
Replied on 09 December 2024
Dear Simon, Thank you for your 5 star review, we pride ourselves to be the best and your feedback is really appreciated. We are constantly trying to improve our services so we can cater to all our patient’s needs. Regards, Samiya Vahora Churchill Medical Centre
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Review titled Great practice great staff
Rated 5 stars out of 5
by Anonymous - Posted on 16 October 2024
I have nothing bad to say at all ive had a very good experience each time I have had to go to the GP both at churchill Medical centre and at Ching way Medical centre. Keep up the great work 👍
Visited October 2024
Review titled Churchill Medical Centre
Replied on 16 October 2024
Dear Patient, Thank you for your 5 star review, we pride ourselves to be the best and your feedback is really appreciated. We are constantly trying to improve our services so we can cater to all our patient’s needs. Regards, Samiya Vahora Churchill Medical Centre
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Review titled Care Excellence Practice
Rated 5 stars out of 5
by Anonymous - Posted on 09 October 2024
The doctor I saw was friendly and professional. Felt comfortable and at ease; was also receptive to any questions I had asked. No white coat syndrome…. Would also like to add friendly and helpful reception staff.
Visited October 2024
Review titled Churchill Medical Centre
Replied on 09 October 2024
Dear Patient, Thank you for your 5 star review, we pride ourselves to be the best and your feedback is really appreciated. We are constantly trying to improve our services so we can cater to all our patient’s needs. Regards, Samiya Vahora Churchill Medical Centre
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Review titled Efficient prescription team
Rated 5 stars out of 5
by Jo skehan - Posted on 31 July 2024
I am a parent and been very worried about my son’s ear. We saw a specialist who recommended some drops but this occurred just before leaving for holiday. The prescription clerk was lovely and took time to listen to our concerns. She went out of her way to facilitate an emergency prescription to a Welsh pharmacy which was challenging for her as it’s a different system. She followed up with us to check how it had gone, liaised with her pharmacy team and took the time to organise a follow up appointment for us. She was efficient, proactive and ensured the best outcome for my son. Thank you very much and also to the rest of the team including pharmacy, GP and reception who are also working behind the scenes to allow this to happen.
Visited July 2024
Review titled Churchill Medical Centre
Replied on 31 July 2024
Dear Jo, Thank you for taking the time to leave your feedback. We are constantly striving to improve our patient experience, I am please to hear you are happy with our service. Your feedback will be passed over to our prescription clerk team. Kind Regards Samiya Vahora Assistant Practice Manager
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Review titled Diabetic Nurse
Rated 5 stars out of 5
by Anonymous - Posted on 20 June 2024
The practice diabetic nurse is a most wonderful and caring laxy. I'm so pleased she is the one caring for me. She fully supports and encourages me to focus on my healthly options.
Visited June 2024
Review titled Churchill Medical Centre
Replied on 20 June 2024
Dear Patient, Thank you for taking the time to leave your feedback. We are constantly striving to improve our patient experience, I am please to hear you are happy with our service. Your feedback will be passed over to our nurses. Kind Regards Samiya Vahora Assistant Practice Manager
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Review titled Impossible to get through and book an appointment
Rated 1 star out of 5
by Anonymous - Posted on 02 April 2024
I have tried to make an appointment since last year. I haven’t been referred to a specialist as the GP claimed there was no justification for a referral. This was over the phone consultation. So my symptoms deteriorated significantly and while I was visiting a family member abroad, I was rushed to hospital abroad to have a paid treatment there. This was very stressful. Unfortunately, I resumed my trials to make an appointment this year. So far it has been absolutely impossible. I’m usually 35+ in the waiting list when I call, and the e-consult has been off since beginning of March. I called 111 but they can’t order my blood tests. I thought someone in the practice could give me reasonable advice if I speak to them in person. I went there on Thursday afternoon but the Easter mood had already caught them. I wasn’t able to receive any helpful info. Actually the advice was to take an annual leave and wait there for an appointment. This is unbelievable. I’m looking for recommendations for a better and efficient practice near my area. I’m very worried for my health.
Visited April 2024
Review titled Churchill Medical Centre
Replied on 03 April 2024
Dear Patient, Thank you for your feedback. I'm sorry to hear that you are dissatisfied with the service provided from our practice. I understand how frustrating it can be to experience long wait times on the phone, especially during peak hours like 8 am when we receive a high volume of calls. We have recently implemented changes to our appointment system, and as a result, we now have a significant number of pre-bookable appointments available. This means that you may not necessarily need to call at 8 am to secure an appointment. Regarding your mention of e-consults, please note that while they are available daily, they may close early depending on the availability of appointments for that day. This is to ensure that we can accommodate patients who contact us through other channels. If you could kindly contact our practice on 020 8430 7020 and ask for me directly, I will be more than happy to assist you. Your satisfaction and wellbeing are important to us and we are committed to providing you with the best possible care and support. I look forward to assisting you further. Kind Regards Samiya Vahora Assistant Practice Manager
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Review titled Excellent receptionist
Rated 4 stars out of 5
by Gill Newark - Posted on 08 April 2024
Today I went to the surgery I am delighted to say the receptionist on duty, was welcoming, pleasant ,smiled, listened, and dealt with my query with empathy. She is a real credit to that surgery, she put me at ease and at no point in a hurry to get rid of me, in fact followed up,on my query whilst I was there. Some of the other receptionists could certainly learn from this lady. t it's so important the receptionists attitude. She certainly deserves recognition for her hard work and caring attitude. Pity I'm unable to name her.
Visited April 2024
Review titled Churchill Medical Centre
Replied on 12 April 2024
Hi Gill, We are incredibly grateful that you took the time out to leave us a 5-Star review. We really appreciate you being a patient and helping to share the word about us. Many Thanks Samiya Vahora Assistant Practice Manager
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Review titled econsult issue
Rated 5 stars out of 5
by Kenneth Clements - Posted on 02 May 2024
For the second time running on a Friday, for me, the econsult page hasn't opened at 08:00. Tried repeating for 10 minutes, same. This means joining the 30+ phone call waiting list. How hard would it be to put a message on the econsult page if it is not available on a particular day? The last time this happened the receptionist told me there was a staff meeting. When you can actually make contact the practice service is very good.
Visited April 2024
Review titled Churchill Medical Centre
Replied on 09 May 2024
Dear Kenneth, Thank you for taking the time to contact the surgery to raise your concerns regarding your recent experience at Churchill Medical Centre. I am extremely sorry to hear that there was a purpose for you to complain and would like to assure you that we always try our best to resolve and reflect on every feedback we receive. We aim to keep our eConsult’s available every day until we reach capacity. However, there may be occasions when we need temporarily disable the service due to high demand. In such cases, a message will inform users when trying to use the service. I’m pleased to announce that we have implemented a new phone system to enhance our service and avoid long wait times. If you find yourself waiting on hold for more than 5 minutes, you now have the option to request a call back. Once selected, you will receive a text message allowing you to monitor your queue position, and the system will automatically ring you back when you reach the front of the line. Your feedback is invaluable to us as we strive to improve our services continuously. If you would like to discuss this matter further or have any additional concerns, please do not hesitate to contact us directly and for the manager. Kind Regards Samiya Vahora Assistant Practice Manager Churchill Medical Centre