Churchill Medical Centre
Clifton Road, Kingston upon Thames, Surrey, KT2 6PGContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Extremely poor service reception and otherwise
Rated 1 star out of 5
by David Abbott - Posted on 12 July 2024
Left messages for staff to contact me. No answer ever comes through. Staff allege they are unable to deal with matters or to pass messages on. Very very poor service indeed no service at all
Visited July 2024
Review titled Churchill Medical Centre
Replied on 24 July 2024
Dear Mr Abbott, Thank you again for taking the time to share your experience of the practice, I am sorry you have had had difficulty in contacting the practice. As discussed, following our telephone conversation I will respond to you directly regarding the concerns you have raised. Kind regards, Ellie Roberts Practice Business Manager
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Review titled Awful practice
Rated 1 star out of 5
by Daniel Wright - Posted on 16 July 2024
Utterly awful. You fill in their form online to request an appointment as your specialist wants you to change medication but that needs to go through the GP for NHS beurocract reasons. No appointment made. Instead you get a text from the doctor asking you to book an appointment!! So you phone up to book an appointment as obviously their online appointment booking form isn't what you use to book appointments. You're told the next available appointment to get this critical medication is in two weeks time. Negligent and incompetent. It's a shame as one or two of the doctors are good, but you can't get in to see them because of the booking system. Plus, they are sexist when it comes to parents. I can fill in the form requesting an appointment for my children, put in my contact details and explicitly say to contact me as their mother is at work. Despite that they still contact her first. It's 2024, how can you not understand that fathers have equal rights?
Visited July 2024
Review titled Churchill Medical Centre
Replied on 24 July 2024
Dear Mr Wright, Thank you for taking the time to share your experience of the practice, I am sorry you have had cause to complain. As it would not be appropriate to discuss your medical history on a public forum, I would encourage you to contact us either via our online form or by calling our Practice Manager at the surgery to discuss the issues you have raised should you wish. https://www.churchillmedicalcentre.com/complaint-form To address the generic point around contacting parents, thank you for raising this, the practice holds regular staff training meetings and this topic will be raised to remind staff to contact the correct parent. Kind regards, Ellie Roberts Practice Business Manager
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Review titled Very very poor practise.
Rated 1 star out of 5
by David Abbott - Posted on 23 July 2024
I have been trying to update the practise about a problem for over 4 weeks. staff allege they will contact me but do not. I cannot stress how poor this practise is. They asked me for wong details and do not know how to deal with the information. Use a faith healer you would get more courtesy and attention My experience has been worse than useless
Visited July 2024
Review titled Churchill Medical Centre
Replied on 24 July 2024
Dear Mr Abbott, Thank you for taking the time to share your experience of the practice, I am sorry you have had cause to complain. Further to our telephone conversation, we will investigate the concerns you have raised and will respond to you directly. Kind regards, Ellie Roberts Practice Business Manager
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Review titled Very poor service
Rated 1 star out of 5
by I Chan - Posted on 17 June 2024
I have been in great abdominal pain and unable to walk for several days. I phoned the surgery 3 times and was told that I am on the list to see my preferred GP but I never received any phone calls. When I called the surgery they couldn’t explain why I wasn’t given an appointment, which is urgent. It is unacceptable.
Visited June 2024
Review titled Churchill Medical Centre
Replied on 24 July 2024
Dear Mrs Chan, Thank you for taking the time to share your experience of the surgery, I am sorry you have had cause to complain. As it would not be appropriate to discuss your medical history on a public forum, I would encourage you to contact us either via our online form or by calling our Practice Manager at the surgery to discuss the issues you have raised should you wish. https://www.churchillmedicalcentre.com/complaint-form Kind regards, Ellie Roberts Practice Business Manager
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Review titled Very poor services practice
Rated 1 star out of 5
by tanapha martin - Posted on 03 May 2024
It's the most difficult practice to book appointment to see a doctor, just book online but the website is not normally working, they allow to go on the website and call them only in a very limited time. If you lucky enough to get appointment it's will be very long waiting list, mostly just get your mobile number and send a link questioners then send you a link that if you need to call 111 or just go to a&e, the reception. I had 24 hours ecg test since 24 Dec 2023 but just received a text message from them on 2 May 2024 send a link to make appointment to GP for a result but that was not working told me to call the practice number, that lady send another link, that was the same so I rang again she told call again Tuesday next week. Also today 3 May 2024 I tried to make appointment to see GP about sharp pain in my right cheek, right eye, right ear and inside right head the woman who answer the phone told me waiting for a message from her just sent me a questionnaire and send me advice just observe myself if I need to call 111 or just go to a&e. This is the worse gp Practice ever, poor services and very lazy!
Visited May 2024
Review titled Churchill Medical Centre
Replied on 24 July 2024
Dear Mrs Martin, Thank you for taking the time to share your experience of the practice, I am sorry you have had cause to complain. As it would not be appropriate to discuss your medical history on a public forum, I would encourage you to contact us either via our online form or by calling our Practice Manager at the surgery to discuss the issues you have raised. https://www.churchillmedicalcentre.com/complaint-form Kind regards, Ellie Practice Business Manager
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Review titled This practice has failed to keep their appointments...
Rated 1 star out of 5
by Richard Bryant - Posted on 08 March 2024
I booked an important telephone appointment one week ago for today, anytime between 2pm-6pm with the Social Prescriber as I need urgent support to overcome my ongoing housing problem. I have now been waiting 4 hours for the call that never came. This is unacceptable!
Visited March 2024
Review titled Churchill Medical Centre
Replied on 24 July 2024
Dear Mr Bryant, Thank you for taking the time to share your experiences, I am sorry you have had cause to complain. I understand our social prescriber was subsequently in touch, however as it would not be appropriate to discuss your medical history on a public forum, I would encourage you to contact us either via our online form or by calling our Practice Manager at the surgery to discuss the issues you have raised should you wish. https://www.churchillmedicalcentre.com/complaint-form Kind regards, Ellie Roberts Practice Business Manager
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Review titled Superb practice - modern and friendly
Rated 5 stars out of 5
by Anonymous - Posted on 04 March 2024
I have been absolutely blown away by how good this practice has been to me as a patient. Whether it was the quick responses via messages, to arranging me an appointment quickly, or addressing my issues in a helpful and timely way, I could not be more impressed. I even found that all the reception staff were incredibly helpful and professional, and the entire service felt very modern (in terms of using technology) and smooth. I felt like it gave me a very good outcome, and did so in a way that felt seamless.
Visited December 2023
Review titled Churchill Medical Centre
Replied on 24 July 2024
Dear Patient, Thank you for taking the time to share you experience of the practice with us. I have shared this with the practice team who are always grateful to receive positive feedback. Kind regards, Ellie Roberts Practice Business Manager
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Review titled Can't recommend enough
Rated 5 stars out of 5
by Hannah Hughes - Posted on 29 December 2023
I can't recommend the Churchill practice enough. No waiting on the phone to get an appointment, barely any way for an appointment- finding us options in their two other practices if they don't have space in our local (especially with an under 2, when we get seen within a day), all staff have been great, communication is great, they even do follow up calls after referring on to the hospital to check in on the outcome which makes you feel they care. They always take the patient's concerns seriously, especially parents, I have never felt dismissed or made to feel silly for asking. I recommended the practice to a friend who has thanked me multiple times since for the recommendation because she's had such a good experience with Churchill - head and shoulders above her old practice.
Visited December 2023
Review titled Churchill Medical Centre
Replied on 24 July 2024
Dear Hannah, Thank you for your kind words. These have been shared with the practice team who are always grateful to receive positive feedback. Kind regards, Ellie Roberts Practice Business Manager
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Review titled Great Practice
Rated 5 stars out of 5
by Marion - Posted on 08 October 2023
My husband and I have both had various medical issues recently and yet again we have been very impressed with the service offered by this well run practice. The doctors are all thorough and kind, referring us on for tests and to consultants promptly where necessary. We feel very lucky to be registered here, thank you!
Visited October 2023
Review titled Churchill Medical Centre
Replied on 19 October 2023
Dear Marion, Thank you for your kind words, these have been passed on to the practice team who are always very grateful to hear the positive experiences of our patients. Kind regards, Ellie Roberts Practice Manager
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Review titled Very Helpful Doctor
Rated 5 stars out of 5
by Marilyn Beamont - Posted on 01 August 2023
I visited the Doctor as I was worried about a symptom. After talking it over with her, and Doctor examining me, my mind was put to rest that everything was ok. The Doctor was very nice with a charming manner. Thank you!
Visited July 2023
Review titled Churchill Medical Centre
Replied on 19 October 2023
Dear Marilyn, Thank you for your kind words above, these were been passed on to the staff involved in your care. We are always grateful to our patients who take the time to let us know about their positive experiences at the surgery. Kind regards, Ellie Roberts Practice Manager