Churchtown Medical Centre
137 Cambridge Road, Churchtown, Southport, Merseyside, PR9 7LTContact details and opening times
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Reviews
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Review titled Practice Manager
Rated 1 star out of 5
by Anonoma - Posted on 07 December 2022
How many meetings can the practice manager have? She is never available, always in meetings and is soooooo busy that the rest of it is going to the dogs! Please delegate and get better staff. The ones you have are rude, ineffective and love a chat rather than attending to either telephone or counter.
Visited December 2022
Review titled Churchtown Medical Centre
Replied on 20 February 2023
Dear Patient, Thank you so much for taking the time to send us your feedback. We appreciate all patient feedback and we are very sorry to hear that your experience at Churchtown has not met the high standard of service and care we aim to provide every patient with. As the practice manager I am very happy to take the time to speak with our patients and assist them in any way possible, though I may not be available immediately it is my goal to contact the patients within 24 hours of them expressing their concerns or at most within 3 working days as per our policy. If available I will always do my best to speak with our patients when they visit the surgery however if not I will advise patient to return at a later more convenient time set aside specifically for the patient. I do apologise that you were given the impression that I am always in meetings and not available, I do believe this may have been due to miscommunication. Unfortunately I am unable to contact you as no details were left above but If I can be of further support please do not hesitate to contact me. Kind Regards Mrs X Bibaj, Churchtown Medical Centre 01704224411