City Road Medical Centre
City House Medical Centre, Unit 1-3 Ground Floor, City House, 190-196 City Road, London, Greater London, EC1V 2QHContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Bad reception staff very rude
Rated 2 stars out of 5
by Anonymous - Posted on 18 November 2024
Whomever I spoke to at reception was very rude and impatient. I have issues regarding very important medicine and she was so unhelpful. It was like I was bothering her and she just didn't want to be dealing with anything outside of what she could be bothered to do. The doctors are good mostly. I only had 2 bad ones in the years I have been a client here. One wasn't there long and the other diagnosed bruising for what turned out to be osteoarthritis of the knee. But this receptionist, who ever she is needs to be in corporate and not the NHS.
Visited November 2024
City Road Medical Centre has not yet replied.
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Review titled Really friendly and caring
Rated 5 stars out of 5
by Anonymous - Posted on 05 September 2023
New patient here and have a great experience each time I have contacted the surgery. Really happy I joined here, keep up the good work!
Visited July 2023
City Road Medical Centre has not yet replied.
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Review titled DR telephone consultation was awful
Rated 1 star out of 5
by Anonymous - Posted on 29 June 2024
I had a telephone consultation with concern about perimenopause symptoms returning after current treatment not working.(been on them for 2 years with no follow ups) Dr was hard to hear because they were using speaker phone. Not friendly or reassuring at any time. I had to push for specialist referral due to their careless demeanour.
Visited May 2023
City Road Medical Centre has not yet replied.
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Review titled Terrible
Rated 1 star out of 5
by Mandy - Posted on 06 April 2023
Foot infection unable to get an appointment except for 2 weeks time . Receptionist not empathic and very very rude . I am shocked at the level of service which is terrible. They really do not care about patients at this surgery . I had an appointment last week as I was recovering from an assault I had to wait over 45 minutes once I’m the surgery and I saw no patients leaving after being seen I had to get up and ask the surgery was the doctor in that day . I was going to complain then about the waiting times but I didn’t . The week thing is they don’t care if you complain they encourage it as long as they are not held accountable . This is exactly what’s wrong with the health service no accountability when something goes wrong and a death occurs . I cannot walk to the walk in so I’m just going to sit here and if it turns gangrous then so be it because nobody cares . Appalling service the surgery should be closed down and as soon as I can get another doctor I will be registering with another surgery . Not that they care . Receptionists are very inexperienced and blasé it really is not a way to run a surgery
Visited April 2023
Review titled City Road Medical Centre
Replied on 11 April 2023
Dear Mandy, thank you for your review. Please can I check that you are complaining about the right City Road Medical Centre? We are in London, and we have a total triage service, which means that patients are dealt with on the day by our GPs and clinicians. Happy to discuss this if you are complaining about us, however, if it is City Road Medical Centre in Birmingham, please can you delete it and direct it to them. Many thanks, Cathrine, Practice Manager
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Review titled Great
Rated 5 stars out of 5
by Roushan - Posted on 05 February 2023
I use e-consult and always get a call the next day. GPs are very nice and very helpful. Can see patients face to face ASAP if needed. Great work to all staff. Thank you
Visited February 2023
City Road Medical Centre has not yet replied.