City Road Medical Centre
5 City Road, Edgbaston, Birmingham, West Midlands, B16 0HHContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great experience
Rated 5 stars out of 5
by K Scholz - Posted on 09 November 2022
I was able to get on the day appointment and in the evening due to my work arrangements. The Doctor was very thorough and nice. Professional environment.
Visited November 2022
Review titled City Road Medical Centre
Replied on 28 March 2023
Thankyou for your positive feedback and taking time to write a review. We have passed this on to our team.
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Review titled Ok if Staff like you -not happy with honest comments
Rated 1 star out of 5
by Anonymous - Posted on 23 November 2022
Great if you do not need to see a GP quickly. Conversations on the phone can be heard while waiting in reception. Dark entrance at the back, no lights outside. Cold waiting area. Appointments are rushed, can’t discuss fully my concerns, not happy that I write down before I visit feel you are just a number.
Visited November 2022
City Road Medical Centre has not yet replied.
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Review titled Poor Service
Rated 1 star out of 5
by Anonymous - Posted on 08 November 2022
Poor management and tick box service. No flexibility or care if you are less able . Reception staff cannot make any decisions- always have to call back or wait on an answer. Even when you ask to speak to a manager they can never come to the phone. Website does not display complaints procedure or clinics and times. If you call on Friday you have to go to the Urgent Care Centre or A&E no same day appointments or after 6pm during the week with a Doctor.
Visited October 2022
Review titled City Road Medical Centre
Replied on 21 February 2023
Dear Anonymous Patient, If you could kindly contact us directly with your concerns, we will be able to investigate for you. Our new website displays all of the relevant information including information about our enhanced access evening service with appointments until 8pm. We would never want a patient to wait to seek medical attention over the weekend and therefore patients may be guided to an urgent care centre or A&E as appropriate. City Road Medical Centre
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Review titled Good Experience
Rated 5 stars out of 5
by Mrs Day - Posted on 23 October 2022
I have recently joined the surgery and i am very satisfied with all the staff, quick to get appointment and in person.
Visited October 2022
Review titled City Road Medical Centre
Replied on 28 March 2023
Thankyou for your positive feedback and taking time to write a review. We have passed this on to our team.