City Square Medical Group
14 Deancross Street, London, E1 2QAContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled GP ask to buy medication instead of prescribing
Rated 1 star out of 5
by Anonymous - Posted on 29 June 2023
I am seek from last 4/6 weeks and disparately need medication and i did buy some of the medication over the counter from pharmacy (paracetamol xtra and Allergy relief medication but non of them is working! I am having hy fever that makes my life miserable as i cannot breath properly , sleep, study, work and all the he social activities! Now it’s trigger my migraine pain and i do not have any medication. After several e-consultations I received a phone call and asking me to buy a medication over the counter but when i go to buy without prescription the pharmacy says £14 or more! That’s really expensive for me as a low income, I cannot afford this price! Then i went back to my GP surgery and request for to write a prescription for me! But the receptionist refused to request and saying try some other alternative cheaper medication! I was said I have been tried all but did not work! Then again said you have to look appointment for that reason! But no appointment available! Then Again i did e-consultations and leave a message on the form why i need appointments! But this gp surgery again refund to write prescription! Even if i pay the prescription charge it won’t go up to £10 but without prescription it’s price £14 seems like they don’t care about you whether you critically ill or not! They don’t care about cost of living crisis instead of helping patients by prescribing medication they ask patients to buy! I don’t know what to do as i sm out of work from last 3/4 weeks because of my illness!
Visited June 2023
City Square Medical Group has not yet replied.
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Review titled Friendly staff good service
Rated 5 stars out of 5
by Anonymous - Posted on 10 May 2023
The reception team at the surgery are very friendly and helpful. The GP was also very professional and provided a good service thank you team
Visited April 2023
City Square Medical Group has not yet replied.
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Review titled Practice pharmacist and phlebotomist
Rated 4 stars out of 5
by Robert Beard - Posted on 28 March 2023
I recently Had occasion to have blood taken. The phlebotomist was very gently and I hardly felt the needle. I also had a follow up call with the practice pharmacist today and as always she was clear, precise, and with a caring tone and attitude. I also had a very pleasant chat with the community liaison staffer at cable Street whom I've known over the years. Conveying professionalism, she has the most naturally affirming and positive demeanor. My thanks to the reception teams and not least the Doctors.
Visited March 2023
City Square Medical Group has not yet replied.
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Review titled General GP surgery services
Rated 1 star out of 5
by Anonymous - Posted on 10 March 2023
It has been under a year since I registered with the surgery and I have found that the surgery has always disappointed me. Telephone appointments booked by professionals from external services are not always made by professionals and after waiting when I have called to check on the missed appointments, the reception staff have no idea what to do or who to contact and keep saying “your on the call list and someone will call you back”, this does not happen and enquiries about these appointments get ignored or your made to believe that the appointment was not booked for that day even after being confirmed the day before as being booked. Very confusing reception staff and external service providers/professionals. This has happened to me several times by the same person in this surgery. I then up rebooking the appointment and when asked about the missed appointment I am told that the professional called and I did not answer the call. Reception staff can be very confusing when I have called them and cannot give a straight answer to any query and I end up giving up trying to get help. Crisis situation is seen as not an emergency and appointment is booked and scheduled for 2 weeks time. I will leave my experience for the reader to decide whether they want to register with this surgery or not
Visited March 2023
City Square Medical Group has not yet replied.
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Review titled Amazing Help
Rated 5 stars out of 5
by Daniel Russell - Posted on 30 March 2023
I required help with my medication and received a call and I have say not only was my medication adjusted I was also given great advice on things I could do to help myself.
Visited March 2023
City Square Medical Group has not yet replied.
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Review titled Kind and efficient
Rated 5 stars out of 5
by Renata Rubnikowicz - Posted on 26 January 2023
The practice is clean and friendly. Automatic on-screen check-in in the waiting room means you don‘t have to queue up for a receptionist. The physio is cheerful and kind, while at the same time making referrals and recommending exercises very efficiently. He communicates very well especially when explaining the causes of my symptoms. On leaving I felt much better than when I went in. The boost is psychological as well as physical.
Visited January 2023
City Square Medical Group has not yet replied.
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Review titled Effective and friendly practice
Rated 5 stars out of 5
by Renata Rubnikowicz - Posted on 26 January 2023
The receptionists communicate well and are friendly and intelligent. The practitioners are very efficient at making sure you get referred to the correct part of the system (the NHS can be very confusing!) while being kind. They make me feel cared for and treat me as an active participant in improving my health.
Visited January 2023
City Square Medical Group has not yet replied.
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Review titled Lovely receptionist
Rated 4 stars out of 5
by Afshana - Posted on 22 December 2022
This is the only receptionist I'd praise at this practice, she's been at Varma's for many many years and also shifted with them to city square, always helpful, manages to give appointments, makes it easier to deal with!
Visited December 2022
City Square Medical Group has not yet replied.
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Review titled Poor service
Rated 1 star out of 5
by Anonymous - Posted on 08 December 2022
Busy, long time to answer the phone. Avoided giving me an appointment with a GP, fobbed me off with short term prescription, meaning I had to repeatedly get back in contact with them anyway. Acted like I was in the wrong for wanting to talk to a GP.
Visited December 2022
City Square Medical Group has not yet replied.