City Square Medical Group
14 Deancross Street, London, E1 2QAContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled General GP surgery services
Rated 1 star out of 5
by Anonymous - Posted on 10 March 2023
It has been under a year since I registered with the surgery and I have found that the surgery has always disappointed me. Telephone appointments booked by professionals from external services are not always made by professionals and after waiting when I have called to check on the missed appointments, the reception staff have no idea what to do or who to contact and keep saying “your on the call list and someone will call you back”, this does not happen and enquiries about these appointments get ignored or your made to believe that the appointment was not booked for that day even after being confirmed the day before as being booked. Very confusing reception staff and external service providers/professionals. This has happened to me several times by the same person in this surgery. I then up rebooking the appointment and when asked about the missed appointment I am told that the professional called and I did not answer the call. Reception staff can be very confusing when I have called them and cannot give a straight answer to any query and I end up giving up trying to get help. Crisis situation is seen as not an emergency and appointment is booked and scheduled for 2 weeks time. I will leave my experience for the reader to decide whether they want to register with this surgery or not
Visited March 2023
City Square Medical Group has not yet replied.
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Review titled Amazing Help
Rated 5 stars out of 5
by Daniel Russell - Posted on 30 March 2023
I required help with my medication and received a call and I have say not only was my medication adjusted I was also given great advice on things I could do to help myself.
Visited March 2023
City Square Medical Group has not yet replied.
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Review titled Kind and efficient
Rated 5 stars out of 5
by Renata Rubnikowicz - Posted on 26 January 2023
The practice is clean and friendly. Automatic on-screen check-in in the waiting room means you don‘t have to queue up for a receptionist. The physio is cheerful and kind, while at the same time making referrals and recommending exercises very efficiently. He communicates very well especially when explaining the causes of my symptoms. On leaving I felt much better than when I went in. The boost is psychological as well as physical.
Visited January 2023
City Square Medical Group has not yet replied.
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Review titled Effective and friendly practice
Rated 5 stars out of 5
by Renata Rubnikowicz - Posted on 26 January 2023
The receptionists communicate well and are friendly and intelligent. The practitioners are very efficient at making sure you get referred to the correct part of the system (the NHS can be very confusing!) while being kind. They make me feel cared for and treat me as an active participant in improving my health.
Visited January 2023
City Square Medical Group has not yet replied.
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Review titled Lovely receptionist
Rated 4 stars out of 5
by Afshana - Posted on 22 December 2022
This is the only receptionist I'd praise at this practice, she's been at Varma's for many many years and also shifted with them to city square, always helpful, manages to give appointments, makes it easier to deal with!
Visited December 2022
City Square Medical Group has not yet replied.
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Review titled Poor service
Rated 1 star out of 5
by Anonymous - Posted on 08 December 2022
Busy, long time to answer the phone. Avoided giving me an appointment with a GP, fobbed me off with short term prescription, meaning I had to repeatedly get back in contact with them anyway. Acted like I was in the wrong for wanting to talk to a GP.
Visited December 2022
City Square Medical Group has not yet replied.
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Review titled Calling surgery
Rated 1 star out of 5
by Anonymous - Posted on 27 October 2022
Called GP surgery for appointment, was given access to "call back service". I waited 40mins and no call back. So called them again and was in queue for 30 mins then I was cut off. So disappointing. Why is there no access to GP appointments online?
Visited October 2022
City Square Medical Group has not yet replied.