City Walls Medical Centre
St. Martins Way, Chester, Cheshire, CH1 2NRContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled staff attitudes need improvement
Rated 2 stars out of 5
by Anonymous - Posted on 06 June 2023
Excellent gps and nurses but lack of empathy and interpersonal skills coupled with intransigence is demonstrated by some senior staff who have no patient focus and which taints the reputation of the surgery. Needs improving.
Visited June 2023
Review titled City Walls Medical Centre
Replied on 06 November 2023
Dear patient, Thank you for taking the time to share your feedback with us. We appreciate your honesty and candour, as it helps us improve our services to better meet the needs of our patients. We are sorry to hear about your poor experience at our surgery and we empathize with your frustration. We take all comments seriously and will be discussing your feedback with our team to ensure that we address the issues you have raised. Please be assured that we are committed to improving our service and providing a better experience for our patients moving forward. Thank you again for your feedback. Best regards, Pete Williams Practice Manager