City Way Surgery
65-67 City Way, Rochester, Kent, ME1 2AYContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Amazing care
Rated 5 stars out of 5
by Eden - Posted on 31 January 2023
I recently joined the surgery due to negligence from my previous GP surgery. Dr Chelliah was the first Dr I spoke to that took the time to listen to my concerns and acted swiftly to investigate the problem. After speaking to several medical professionals previously, the care I received from this practice was the best I've had and I cant thank them enough.
Visited September 2022
Review titled City Way Surgery
Replied on 01 February 2023
Dear Eden, Thank you for taking the time to post a review of the service you recently received from our Team. These reviews are very important to us as hopefully they give others a more balanced view of our Practice and service. We are really pleased that the care you received from the practice 'was the best' and the Dr took time to listen to your concerns and acted swiftly to investigate the problem. We are constantly striving to ensure that the service our patients receive is efficient and accessible; and are keen to use patient feedback to make any necessary improvements as appropriate. Thank you again and we will be sure to share your feedback with the Practice Team - please do not underestimate how much they are appreciated by us. Kindest regards, Emma Couch Practice Manager City Way Medical Practice
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Review titled Service is non existent!
Rated 1 star out of 5
by Anonymous - Posted on 12 August 2022
This is quite simply the worst service in the world, whenever I haste needed an appointment you cannot get one, however that is if you can even get to talk to a human. Every time you phone you just get added to a queue. Trying to call this morning, I have now been on hold as person number 1 in the queue for 45 mins and still holding. My wife had the same experience on the last 2 occasions. In the end you just give up.
Visited August 2022
Review titled City Way Surgery
Replied on 22 November 2022
Dear Patient, Thank you for taking the time to post a review about your recent experience at our surgery. I am really sorry that your experience with the practice has been a difficult one. We are continually keen to be aware of the problems our patients may come across, in order that we may improve the services we provide to ensure high quality and standards at all times. I would like to sincerely apologise for the inconvenience and upset this incident may have caused. Please contact the practice via one of the following options and we will be more than happy to discuss the concerns you have raised so that we can work together in resolving them: • Email: citywaymedicalpractice@nhs.net • Write: City Way Medical Practice, 65-67 City Way, Rochester, Kent, ME1 2AY • Request to see the Practice Manager – please speak to one of our receptionists • Request a telephone call from the Practice Manager – please speak to one of our receptionists Kindest regards, Practice Manager City Way Medical Practice
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Review titled Caring Practice
Rated 5 stars out of 5
by Anonymous - Posted on 18 August 2022
Since suffering a heavy fall in September 2020 a number of health issues have come to light. These are quite varied and despite the problems with Coronovirus, have been dealt with by the GP with care and speed with referrals (where necessary) to specialists. I have always been treated with the utmost sensitivity and courtesy.
Visited August 2022
Review titled City Way Surgery
Replied on 22 November 2022
Dear Patient, Thank you for taking the time to post a review of the service you recently received from our Team. These reviews are very important to us as hopefully they give others a more balanced view of our Practice and service. We are really pleased that you found our service to be sensitive and caring as we do try to deal with every patient professionally with empathy and compassion. Thank you again and we will be sure to share your feedback with the Practice Team - please do not underestimate how much they are appreciated by us. Kindest regards, Practice Manager City Way Medical Practice