City Way Surgery
65-67 City Way, Rochester, Kent, ME1 2AYContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Appalling
Rated 1 star out of 5
by Kim Moon - Posted on 26 April 2023
Beyond frustrated! I was diagnosed with Rheumatoid Arthritis last year and I'm prescribed two medications for it. Now I am under shared care, the doctor's surgery don't appear to be taking any notice! Last month I had to go 5 days without one of my meds, and now they have refused my methotrexate even though it's supposed to be on repeat prescription. So tommorow when I am due to take this particular medication, I will be unable to do so thanks to City way, and on top of this I am so worried of a prevailing flare up!
Visited April 2023
City Way Surgery has not yet replied.
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Review titled Appalling client care
Rated 1 star out of 5
by Kirsty Bates - Posted on 03 April 2023
Three emails, two phone calls and still an issue with my prescription hasn’t been solved. Reception staff unhelpful. Won’t even leave a message for someone to follow up the next day. I have to wait until that receptionist is back on shift. Prescription is for mental health medication which clearly is ignored. Don’t bother emailing in - they never reply. Go straight to PALs. So upset and disappointed at how little people care. The last few months I’ve had to pay double for my prescription. As the issue hasn’t been resolved. Disgusting service. Ignored. I appreciate everyone is busy, but 3 emails and 2 phone calls over a month? No. Unacceptable.
Visited April 2023
City Way Surgery has not yet replied.