Clarence Medical Centre
Vansittart Road, Windsor, Berkshire, SL4 5ASContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled A Complete Shambles of a GP Surgery
Rated 1 star out of 5
by Anonymous - Posted on 29 August 2024
The sheer incompetence of this gp surgery is beyond belief. I have had three appointments in a row with the wrong doctors. The most recent incident happened today when I received a call just 30 minutes before my appointment. I now have to wait another three weeks for a new appointment. This gp surgery obviously has a lack of organisation and care in the work they do and is shown how they treat patients. Note: I have had to make this review very simple as the NHS rejects reviews with any details.
Visited August 2024
Clarence Medical Centre has not yet replied.
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Review titled Highest level of care.
Rated 5 stars out of 5
by Julian Burrows - Posted on 19 June 2024
I was provided with the highest level of care, understanding, compassion and professionalism alongside diagnosis and treatment. The GP and front desk truly make a huge difference. Thank you.
Visited June 2024
Clarence Medical Centre has not yet replied.
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Review titled Well established GP practice
Rated 5 stars out of 5
by Ray - Posted on 12 April 2024
I like it when you ring it tells you your number in the queue. I was able to see the nurse. She was very good. After checks I had to attend wph for further tests. Fortunately all was in order.
Visited April 2024
Clarence Medical Centre has not yet replied.
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Review titled Awful place
Rated 1 star out of 5
by Anonymous - Posted on 18 May 2024
Awful place, over 2 weeks for an appointment, no compassion from the doctors, you are expected to reveal your personal medical conditions to an untrained receptionist, they claim they have no appointments available for weeks but when pushed miraculously they can get you seen the next day! Incompetence in dealing with other institutions, I paid for a private MRI scan and asked to get the results sent to my doctor, I was given an email address to send the scans too but days/weeks passed and they never arrived, I checked with the people that performed the scan that they had sent the images, after calling my doctors for the umpteenth time I discovered that the email address I was given wasn’t monitored, you couldn’t make this stuff up, they gave me another email address and finally they got my scans! You have to chase them up on everything, they sent prescriptions to the wrong chemist, the list is endless, when you give them feed back on their website they don’t even have the courtesy to acknowledge it, they really are an uncaring bunch. They sent my partner a letter threatening to remove them from their surgery because they commented on a post someone had written about the surgery, my partner only stated that you had to wait on hold for up to half an hr to get an appointment then often got cut off, at the time you had no idea where you were in their queue. Disgraceful behaviour from their management!
Visited March 2024
Clarence Medical Centre has not yet replied.
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 11 March 2024
Very friendly and efficient. Managed to see the doctor soon after I called to make an appointment. Everyone I spoke to was very friendly and very helpful.
Visited March 2024
Clarence Medical Centre has not yet replied.
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Review titled Terrible practuce
Rated 1 star out of 5
by Anonymous - Posted on 17 January 2024
I completed an e consult. The response 2 days later was we cannot prescribe what you have requested. There was no request to see photos of my problem. No follow appointment or call. Virtually each time I try to get an appointment I have to tell an untrained receptionist all my problems which in all honesty I don’t think is acceptable. This is relayed to the GP who then decides if you’re worthy of their time. My first call after new year was to bump me to A & E or a walk in centre. The walk in centre refused me as not the correct place to go and I wasn’t prepared to sit and wait for days in A & E. I am pushed from doctor to hospital and then told the doc should be dealing with me. It’s appalling service and I am trying tl find a better practice. Unfortunately there doesn’t appear to be one rated half decent in the area.
Visited January 2024
Clarence Medical Centre has not yet replied.
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Review titled Awful practice
Rated 1 star out of 5
by Chiara Bonvicini - Posted on 21 December 2023
Awful. Firstly I've been calling them ,being on hold half an hour every single time for a week, and emailing them for a very simple insurance claim form (2 words written and signature from the GP was all I needed!) and nobody was even remotely willing to solve my problem. I stated it was a very urgent matter several times but there was no assistance. As my GP is the only person who can have access to my NHS medical history, the GP can't refuse to do it however nobody from the team seemed to be willing to help. Furthermore they did accept my registration as a new patient even if I'm out of their radius, as I registered because the NHS website mentions that you can apply for a practice out of your radius and then is up to them to accept it or not. Turns out that this is not this practice policy. Basically someone made a massive mistake with my registration and they were so rude to me about it as if this was my fault! Last but not least, when I finally eventually went to collect the claim form after receiving a call that it was ready, I had to wait for 1 hour and half to collect it. Their ineptitude is disgraceful, if I could give less than a star I would do.
Visited December 2023
Clarence Medical Centre has not yet replied.
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Review titled Terrible practice, they don’t care about their patients
Rated 1 star out of 5
by Anonymous - Posted on 17 November 2023
I’ve had a melanoma and lots of skin cancers over the many years I’ve been with this practice, I had an appointment with another 3cancers in April of this year, and where as I was always seen within 2 weeks I have now been waiting for 7 months ! Last week I tried to get another appointment as I have another one come up and obviously am now getting very worried, I was told by a very rude receptionist that the doctor did not want to see me, and there was nothing to worry about ! How did he know without seeing me. Absolutely disgusting, they have cared less and less about patients, we are just a number to them, so I have now gone to another surgery.
Visited November 2023
Clarence Medical Centre has not yet replied.
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Review titled Has gone downhill badly in recent years
Rated 2 stars out of 5
by Anonymous - Posted on 17 November 2023
Just trying to get through to reception normally takes over half an hour whilst on hold, making it near impossible for anyone that works to speak to anyone. Last time I was T the practice I was completely ignored by the reception for about 15 mins whilst they chatted amongst themselves. It used to feel friendly and welcoming, but it was refurbished to completely cut off reception from the patients and waiting area, now it feels very cut off & cold
Visited November 2023
Clarence Medical Centre has not yet replied.
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Review titled Worst GP Practice Ever Been Registered With
Rated 1 star out of 5
by Anonymous - Posted on 07 July 2023
I have been unhappy with the service from this practice since I registered 3 years ago. The reception staff are unfriendly and unhelpful. Some of the doctors, not all, are totally disinterested and act like they can't wait for you to leave even though you only have 10 minutes with them. When you phone, after holding on for as much as 25 minutes at times, I never feel listened to or that anyone tries to help. I work for the NHS and go out of my way to help patients so I honestly cannot understand this treatment. I called today, held on for ages, got a call back from a totally cold and rude woman. She was extremely unhelpful so I basically told her to forgot it and put the phone down in frustration. Where do they recruit these people from I wonder? I am done with this practice and will now finally move to another.
Visited July 2023
Clarence Medical Centre has not yet replied.