Clarendon Medical Centre
Manningham Health Centre, Lumb Lane, Bradford, BD8 7SYContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Clarendon Medical Centre.
Reviews
-
Review titled Not Happy At All
Rated 1 star out of 5
by Anonymous - Posted on 07 December 2022
Called for my mum who has few long term conditions. Waited 30 mins for someone to answer, eventually when I did get through asking for an appointed, I had to go series of in dept questions with the receptionist, its like she was the doctor!! Only wanted an appointment so can discuss all these questions & answers with a doctor not receptionist while other staff are there in the background. No wonder it takes ages for them to answer the calls as the receptionist are diagnosing & assessing ppl on the phone, so what will doctors do then? The receptionist kept on saying she couldn't hear me even though I could hear her clearly. However after nearly an hour of messing around did manage to get an appointment but not a suitable time for me to come out of work & take my mum, I explained that its too short time for me to bring my mum, but she won't give me an alternate time, either I take this time or no appointment!! Had to agree. I then had to recall ( again waiting another 25 mins approx ) to say that I am not able to make it for that time. This time however I spoke to another person & she understood & did rearrange a suitable time. My point is why all this mess about for an appointment? I understand receptionist should ask reason for an appointment but this is like a full assessment on the phone what a doctor would do! Imagine you work full time & having to go through all this, its like you have to take a full day off to go through the full process to come & see a doc. What is in place for working ppl who can't spare time to go through all this?? I had to take the morning off to go through all this. Dissapointing!!!!
Visited December 2022
Review titled Clarendon Medical Centre
Replied on 06 February 2024
Good morning, we are very sorry you have had a poor experience with our practice, unfortunately you have not left you name so we are unable to contact you directly to sort out the problems you have encountered. Your concerns seem to be around our reception team, please contact the surgery and speak to the reception team manager, Zaibun, who will listen to you and try to resolve your concerns. We have a care navigation triaging model which is an approved model of care by the NHS. We do recognise that patients would want to be seen by the GP however most of the times by presenting symptoms it may not be the GP who is appropriate. Care navigation is widely used and sign posts service users to the right person for the right care at the right time. We are sorry you have had a poor experience with our practice.
-
Review titled Great communication and resolution
Rated 4 stars out of 5
by Mohammad Tayyab - Posted on 24 December 2022
The staff member I was speaking to was very helpful and cooperative, she listened and communicated very well and was kind and honest enough to ensure my matter was taken care off. Really appreciate it.
Visited December 2022
Review titled Clarendon Medical Centre
Replied on 06 February 2024
Many thanks for taking time to leave this lovely review. I will share it with our practice team. Please remember to recommend us to your friends and family. Practice manager.