Cleveleys Group Practice
The Health Centre, Kelso Avenue, Thornton-Cleveleys, Lancashire, FY5 3LFContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled It's ok
Rated 4 stars out of 5
by Anonymous - Posted on 14 June 2024
Doctors and receptionist are lovely, however, they do not read mail coming from the hospital or outside sources, 3 times now I have had to ring to get repeat meds put on, receptionist tend not to believe you until you tell them where to look on the app, very frustrating especially when chemist needs a weeks notice but then takes the internal "pharmacist upstairs" takes forever, even then they sometimes say no, I'm sorry but a consultant surely overrules a pharmacist, they are the ones treating you, hopefully won't have to wait too long for this one to be added
Visited June 2024
Cleveleys Group Practice has not yet replied.
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Review titled Phone call
Rated 4 stars out of 5
by Anonymous - Posted on 25 January 2024
I had a miss call at 12:07pm from the surgery, but left a voicemail asking to call them back as soon as possible. I called back at 12:27pm but nobody picked up after 10 minutes, I have kept trying to get through the longest call wait was 45 minutes. I have still not got through 3 hours later.
Visited January 2024
Cleveleys Group Practice has not yet replied.
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Review titled Incredible service today 5*
Rated 5 stars out of 5
by Michelle Cookson - Posted on 25 March 2023
My daughter (17) saw a doctor today. She’s waited a couple of weeks for the appointment but it was definitely worth the wait for a reassuring, thorough and unhurried appointment. She said afterwards, “I’ve never had an appointment like that before. He explained everything and now I understand everything. I wanted to cry when I left the appointment as it was a huge weight lifted off my shoulders. He was so kind and I had a really long appointment. If I need another appointment I’m definitely asking for him.”
Visited March 2023
Cleveleys Group Practice has not yet replied.
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Review titled Do doctors really know about dementia??
Rated 1 star out of 5
by Sharon Gurney - Posted on 24 March 2023
My mum has had dementia for 2 years never had a problem with her tablets before but the last 4 months she's started spitting them out ,throwing them at me ,this month I ordered them few days early on the Tues,they never came so Friday I phoned up again. she had, had her last 1 the night before.ladie on the phone was lovely she told me that they was not due till the Monday but could get them from the Saturday, well my chemist isn't open weekends and it would mean my mum going without her tablets for 3 nights 6 tablets, now some of you will know that if a person with dementia doesn't have they tablets it's not good ,my mum has been getting really bad anyway ,I look after her 24 hours aday ,I've just split up with my boyfriend of 6 years and I've not slept in my own bed in a year ,I'm with her 24 hours aday ,6 tablets could mean ,is she going to punch me today or is she going to cry all day ,doctors should live with dementia for 7 days 24 day just to see what carers go through, rant over thankyou receptionist was really nice x
Visited March 2023
Cleveleys Group Practice has not yet replied.
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Review titled How do you get to see a GP
Rated 1 star out of 5
by Anonymous - Posted on 16 March 2023
Tried several morning's at 8.00 am it's either a permanent engaged tone, a recorded message telling you to ring back later or if you actually get through you are thirteenth in the queue. If you don't give up and then actually speak to someone, there are never any appointments available and no you can't book one for a later date. Advised as usual to go to the walk in centre, treated there and told if there is no improvement see your GP. Good luck with that. More chance of winning the lottery and yet the website states they are accepting new patients. Why, when they can't treat the ones they have already got?
Visited March 2023
Cleveleys Group Practice has not yet replied.