CLIFF HOUSE MEDICAL PRACTICE
82 Burton Road, Lincoln, Lincolnshire, LN1 3LJContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about CLIFF HOUSE MEDICAL PRACTICE.
Reviews
-
Review titled Awful
Rated 1 star out of 5
by Jane - Posted on 26 September 2024
To start off with they were great but recently been absolutely appalling, I’ve been waiting 2 months for paperwork to be sent to the hospital even with constant chasing up, had little communication from anyone about the process and what is going on, keep getting told that they will chase their admin team and tell them that I keep ringing about it, still no update on it. Most recently I have been quite poorly, unable to eat or drink for the last 36 hours, case was signed off being told they were putting a prescription through to help, chased up the next morning and it hadn’t even been put through, that it had just been signed off and no prescription had been sorted. Told it would get sorted, ring later as still nothing through to be suddenly told it can take up to 2 days for prescription to go through! Never had this before with them or other doctors prescription normally goes through straight away as the doctors have always been good about getting them signed off quickly. Apparently not being able to eat or drink for so long is completely acceptable and told that’d I’d just have to wait. Also wait times to get through to reception is appalling, I’ve waited over an hour before this was after being first in the que! Wish that was a one off but I have quite regularly waited anywhere up to 45 minutes to get through to anyone. Disgusting, very little empathy from reception or doctors, I have been left in tears and feeling even more ill and have had unnecessary added stress caused by them from my most recent experience. I have very quickly requested a change of GP surgery after everything and would not personally recommend them. Just to add extra to this, when I finally got my tablets after taking them for a day or so not a huge amount of improvement and had developed other symptoms. Put a request in for a doctors appointment and didn’t get a response till 2 days later. They deemed it “normal reactions” and would not give me an appointment. Just to note I had detailed my symptoms, my concerns, my inability to still keep solids and fluids down ( at this point I had been looking at a full week of no fluids or food) and the toll it was also taking on my mental health. Next day I had to take myself to the A&E department where they had to refer me to a ward overnight as my body had gone into starvation mode, very high ketones and was seriously dehydrated. I feel extremely let down by this surgery and hate to think of anyone who is seriously suffering being ignored and going through the same stress I had to.
Visited September 2024
CLIFF HOUSE MEDICAL PRACTICE has not yet replied.
-
Review titled Extremely impressed and grateful.
Rated 5 stars out of 5
by Naomi - Posted on 06 July 2024
Very grateful for the excellent care given during my recent appointment. The doctor was very attentive, thorough, knowledgeable, patient and empathetic. He listened really well and was generous with his time. The reception staff are hardworking, very friendly and polite. Would definitely recommend this surgery!
Visited July 2024
CLIFF HOUSE MEDICAL PRACTICE has not yet replied.
-
Review titled very slow authorising repeat prescriptions
Rated 3 stars out of 5
by Anonymous - Posted on 19 November 2023
I've been getting deliveries of repeat prescriptions for the last 7 years from Pharmacy2u and, almost every time, there is a delay by this medical practice of getting prescriptions authorised. On contacting the Cliff House they give no reason for the delay. And then, usually, after contacting them, the repeat prescription is authorised. Perhaps they need to review their prescription authorisation processing .....
Visited November 2023
CLIFF HOUSE MEDICAL PRACTICE has not yet replied.
-
Review titled Very friendly and professional.
Rated 5 stars out of 5
by Carol - Posted on 24 August 2023
As soon as you walk into the surgery you see the receptionist which he was very friendly. The first impression you get is so important. The nurse was lovely and made me feel relaxed. Very good Doctors who listen to you, and all staff are lovely as well. I also think the AskmyGP is such a good service as well. A lovely surgery would recommend .
Visited August 2023
CLIFF HOUSE MEDICAL PRACTICE has not yet replied.
-
Review titled Excellent experience
Rated 5 stars out of 5
by Anonymous - Posted on 21 April 2023
I attended the surgery for a routine blood test. Booking an appointment was easy, check in was efficient, the receptionist was extremely helpful when I had queries, the nurse carrying out the blood test was very competent and very 'human'. I have been with this practice for many years and in my experience it has got much better. I highly recommend it.
Visited April 2023
CLIFF HOUSE MEDICAL PRACTICE has not yet replied.
-
Review titled An excellent medcal practice
Rated 5 stars out of 5
by John Copeland - Posted on 13 March 2023
A splendid caring and very helpful service, the doctors and nurses very kind and considerate with a most pleasant receptionist who deserves special praise - so busy yet so caring and considerate. Unlike so many other practices it is relatively easy to get through on the telephone. I am so pleased with the service that has done everything to help me with my medley of maladies.
Visited March 2023
CLIFF HOUSE MEDICAL PRACTICE has not yet replied.