Clifton Medical Practice
Clifton Cornerstone, Southchurch Drive, Clifton, Nottingham, Nottinghamshire, NG11 8EWContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Excellent service
Rated 4 stars out of 5
by Jan - Posted on 17 April 2024
I called as a mistake had on an urgent referral meaning it couldn't be accepted by specialists services. The receptionist was very helpful, she ensured the correct referral had been sent and phoned to make sure the hospital had received it. She quickly called me back to update me on what was happening. She worked very hard to reassure me about the progress of my referral at a worrying time and I was grateful for the care and empathy she showed.
Visited April 2024
Review titled Clifton Medical Practice
Replied on 17 April 2024
Dear Patient, Thank you for your kind comments, these have been passed to the relevant team. Thank You Clifton Medical Practice
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Review titled Impossible to get an appointment
Rated 1 star out of 5
by Amy Clark - Posted on 28 May 2024
It’s genuinely impossible to get an appointment. I have rang up multiple days trying to get an appointment at 8am & every single day I’m told there are no more available. I asked what can I do to get an appointment & they said ring earlier it’s impossible to ring any earlier?? When you ring at 8am & the phone is put down. I sat on hold for 30 mins, once the phone is answered no other options are offered or any help!!
Visited April 2024
Clifton Medical Practice has not yet replied.
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Review titled Not good advice
Rated 2 stars out of 5
by Anonymous - Posted on 11 December 2023
Went to gp two weeks ago with shortness of breath was very well looked after but still short of breath used nhs app today to let them know still short of breath their response was call 111 was it because I had to stay at surgery waiting for an ambulance is that why I was told to call 111
Visited December 2023
Review titled Clifton Medical Practice
Replied on 09 April 2024
Dear Patient Thank you for your comments, I am sorry you were dissatisfied with the service you received. To enable me to look into this further would you please contact email: nnicb-nn.c84046@nhs.net We apologise for any inconvenience caused. Clifton Medical Practice
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Review titled Terrible
Rated 1 star out of 5
by Michelle Clark - Posted on 08 October 2023
I really have no words…. What do you need to do to be given an actual appointment? You get told to call at 8am, if you do you get cut off because the lines are too busy. You get told to log on to their website to book an appointment. After I pointed out that there are only physio appointments available on there, I get told to log on at 6am. This doesn’t work either, as I said, only physio appointments are shown. I require an appointment after having a clear X-ray result but continuing with a cough that I’ve had for a few years now. The doctor told me to go and see them if my X-ray was clear. I explained this to the receptionist and still I have no appointment offered. The fact that you cannot book an appointment in advance is an absolute joke! You would expect the 8am calls to be urgent, for people who have woken up ill but no, they want me to try an already clogged up line to book a routine appointment??? No common sense at this practice.
Visited October 2023
Review titled Clifton Medical Practice
Replied on 09 April 2024
Dear Mrs Clark Thank you for taking the time to give us your feedback. We are very sorry that you have had difficulties getting an appointment. We are currently reviewing our appointment system and we will discuss the concerns you have raised with the team. If you would like to contact us on email: nnicb-nn.c84046@nhs.net we will do our best to help you. We are sorry for any inconvenience you may have been caused. Clifton Medical Practice