Clover City Practice
1 Mulberry Street, Sheffield, South Yorkshire, S1 2PJContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Treated like a family
Rated 5 stars out of 5
by Kate - Posted on 20 June 2024
i have been with this practice for 10ish years and cannot remember a bad visit. It already feels like second home and i am confident that if i ever need help i will get professional, decent and rational attitude. I would like to mention that i recently met a female doctor that haven't seen previoisly. I've met her twice and was taken seriously on each occasion. She is very understanding, calm and explains things well and ensures agreed plan is actioned. Suffering with bipolar means times to times anxiety kicks in and I turn into pretty frequent patient, but was never greeted with annoyance or anger. Thank you for your patience, total dedication and for being you!
Visited June 2024
Review titled Clover City Practice
Replied on 24 June 2024
Thank you so much for your heartfelt comment. We're truly honored to have had your trust and loyalty for the past decade. Your kind words about feeling at home here mean a lot to us, and we're delighted to know that you've always felt confident in receiving professional and compassionate care. We're also glad to hear that your recent experiences with our new female doctor have been positive. It's wonderful to know that she has provided you with the understanding and thorough care you deserve. Your feedback is incredibly valuable, Our goal is always to support our patients with patience and dedication, and your acknowledgment of our efforts is deeply appreciated. Thank you again for your kind words. Lucie Moore Operations Manager
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Review titled Great doctors, but not all receptionists
Rated 2 stars out of 5
by Anonymous - Posted on 24 April 2024
The doctors I've seen in surgery are absolutely amazing. Especially lady ones i So understanding and very professional. But some of the reception staff I'm scared to talk to as I know i will get attitude of I don't care! I've spoken about this to one of the managers and she was absolutely fantastic, and she managed to sort my query. It's a shame, that some of the staff are not helpful at all.
Visited April 2024
Review titled Clover City Practice
Replied on 05 June 2024
Thank you for sharing your experience. It's wonderful to hear that you've had positive interactions with the doctors, especially noting their professionalism and understanding. It's also great that the manager was able to address your concerns effectively. However, I am sorry to hear about the negative experiences you have had with some of the reception staff. Your feedback is valuable, and it's important for all staff members to provide a supportive and caring environment. Hopefully, with continued feedback and communication, improvements can be made to ensure everyone feels comfortable and respected. Lucie Moore Operations Manager
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Review titled Records mishandling and painful registration process
Rated 1 star out of 5
by Naomi - Posted on 06 February 2023
I put in my registration with the surgery in 2022. Around August/September. I didn’t know whether my registration had gone through. I leave super early for work so I didn’t have the time to go keep checking. Then in early February I had a day off and went to check the status of my registration. I was shocked to learn that my registration had not been completed because I needed to confirm whether I have a middle name. This is regardless of the lady who accepted my registration form having scrutinized my form, even making me fill in previous addresses in another country which I was subsequently asked to delete when I came back in February. At this time I was pretty ill and I have completely lost my voice. My form was retrieved (a different lady this time was attending to me) and there was a sticky note saying I was called in October last year to confirm whether I had a middle name. The middle name was included in this question and it was in my documents anyway which is why they knew it was the one - there was no need for the confirmation. The said say I was out of the country and not roaming, so obviously the call didn’t come through. The form was set aside. I did confirm when I went back that yes indeed I had a middle name and that was the name. I was made to delete previous address in the other country this time. Okayish until this point. Obviously I couldn’t book an appointment because I wasn’t registered. Asked how long till the registration is not completed. I was told call us next week on Monday. Which I did. After releasing my name and date of birth a few times, I was told my form could not be found. Basically my registration form, with my sensitive personal data, had been lost. Could I go to the surgery and fill another form? I was at the airport about to leave the country I said I was calling to close this loop but I can’t go. To which the answer was I should go register with a doctor in the country where I am going. Which is ridiculous because I live here. The fact that my form with my information could not be accounted for didn’t seem to be a big deal either. I should just go fill another form. Not even an offer to check more keenly was made. It was just like sorry I put your form in the drawer and it’s missing and this happens sometimes so just come fill another one. To say I am bummed is an understatement. And to run salt onto the wound being casually told to go register with a doctor where I am going (for holiday!).
Visited February 2023
Review titled Clover City Practice
Replied on 13 February 2023
Thank you for your comment - We would like to discuss this further with you. Can you please contact the practice and leave your contact details with the reception team, I would like to discuss this with you in more detail. Kind regards Lucie Moore Operations Manager Primary Care Sheffield
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Review titled Lovely staff trying their best
Rated 4 stars out of 5
by Ashe - Posted on 05 October 2022
First of all, it's important to clarify that I too have problems getting an appointment at 8am. However, it's important to realise some things before you blame people: 1. It's a busy area and it's always going to be busy. 2. The nhs is struggling everywhere, not just here. I do think online appointments would help some people, but it would also mean that slots are booked a lot more in advance. Despite all this, the staff are really lovely. I've been stressed and unsure what to do, and surprisingly the people at reception have listened and really done their best to make things a bit better. This is not at all like my past experiences where receptionists would just tell me to make an appointment with a doctor and that's it. They're kind, they smile and they're human. Yes it can be a bit busy, but the staff are wonderful and I know I've chosen the right practice since it feels like everyone cares, all the way down to the people at the front desk.
Visited October 2022
Review titled Clover City Practice
Replied on 12 October 2022
Thank you so much for your kind words. I have shared with the team and they appreciate you taking the time to provide feedback. Kind regards Kiz Haigh Head of Primary Care | Primary Care Sheffield