Clover City Practice
1 Mulberry Street, Sheffield, South Yorkshire, S1 2PJContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Frustration
Rated 2 stars out of 5
by Clive Richardson - Posted on 02 March 2025
On Jan 19 2025, I tried to make an appointment to see a GP about an ongoing knee problem using the Anima app as instructed by the surgery. After a lot of frustration with the app, I was given an appointment for 20 Feb. This was to see a physio not a GP as requested. That's a wait of one month. I was then told that this appointment had to be cancelled and rearranged for 13 March. The appointment was cancelled yet again and rescheduled for 20 March. That's two months. I don't think that's acceptable. I also have frustrations with ordering repeat prescriptions from the surgery via the NHS app. Medication is often missing from the available list or simply not included when sent to my pharmacy despite a request being made. Either the apps are not fit for purpose or the management of the surgery needs to take a long, hard look at their systems and practices.
Visited February 2025
Clover City Practice has not yet replied.
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Review titled Treated like a family
Rated 5 stars out of 5
by Kate - Posted on 20 June 2024
i have been with this practice for 10ish years and cannot remember a bad visit. It already feels like second home and i am confident that if i ever need help i will get professional, decent and rational attitude. I would like to mention that i recently met a female doctor that haven't seen previoisly. I've met her twice and was taken seriously on each occasion. She is very understanding, calm and explains things well and ensures agreed plan is actioned. Suffering with bipolar means times to times anxiety kicks in and I turn into pretty frequent patient, but was never greeted with annoyance or anger. Thank you for your patience, total dedication and for being you!
Visited June 2024
Review titled Clover City Practice
Replied on 24 June 2024
Thank you so much for your heartfelt comment. We're truly honored to have had your trust and loyalty for the past decade. Your kind words about feeling at home here mean a lot to us, and we're delighted to know that you've always felt confident in receiving professional and compassionate care. We're also glad to hear that your recent experiences with our new female doctor have been positive. It's wonderful to know that she has provided you with the understanding and thorough care you deserve. Your feedback is incredibly valuable, Our goal is always to support our patients with patience and dedication, and your acknowledgment of our efforts is deeply appreciated. Thank you again for your kind words. Lucie Moore Operations Manager
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Review titled Great doctors, but not all receptionists
Rated 2 stars out of 5
by Anonymous - Posted on 24 April 2024
The doctors I've seen in surgery are absolutely amazing. Especially lady ones i So understanding and very professional. But some of the reception staff I'm scared to talk to as I know i will get attitude of I don't care! I've spoken about this to one of the managers and she was absolutely fantastic, and she managed to sort my query. It's a shame, that some of the staff are not helpful at all.
Visited April 2024
Review titled Clover City Practice
Replied on 05 June 2024
Thank you for sharing your experience. It's wonderful to hear that you've had positive interactions with the doctors, especially noting their professionalism and understanding. It's also great that the manager was able to address your concerns effectively. However, I am sorry to hear about the negative experiences you have had with some of the reception staff. Your feedback is valuable, and it's important for all staff members to provide a supportive and caring environment. Hopefully, with continued feedback and communication, improvements can be made to ensure everyone feels comfortable and respected. Lucie Moore Operations Manager