Clover Group Practice
Darnall Primary Care Centre, 290 Main Road, Sheffield, South Yorkshire, S9 4QHContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Good Practice
Rated 4 stars out of 5
by Julie - Posted on 23 July 2024
Doctor was very thorough and friendly who has referred me for further tests while others hadn’t mentioned a CT scan before to get a clearer picture of the problem
Visited July 2024
Review titled Clover Group Practice
Replied on 24 July 2024
It's wonderful to hear that you had such a positive experience with your doctor! I'm very pleased to hear they are taking a comprehensive approach by referring you for a CT scan to get a clearer understanding of your condition. This can provide valuable insights that might not have been noticed otherwise. It's reassuring to know your doctor is exploring all possibilities to ensure the best care for you. Lucie Moore Operations Manager
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Review titled Great Associate Nurse
Rated 5 stars out of 5
by Emi - Posted on 17 July 2024
The Associate Nurse was very professional, pleasant. Made me comfortable for the procedure i underwent.
Visited July 2024
Review titled Clover Group Practice
Replied on 19 July 2024
Thank you so much for your kind words! We are delighted to hear that our Associate Nurse was professional and pleasant, making you feel comfortable during your procedure. Your feedback is greatly appreciated, and we will be sure to pass along your compliments. We strive to provide the best care possible, and it's wonderful to know that we met your expectations. If you have any further comments or need any assistance, please don’t hesitate to reach out. Lucie Moore Operations Manager
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Review titled Great practice
Rated 5 stars out of 5
by Allison - Posted on 05 July 2024
I spoke with a surgery pharmacist today with regard to my medication. He was very thorough and answered all the questions that I had. I felt comfortable with the outcome after our discussion of the options available. Very pleased with the professional and friendly service.
Visited July 2024
Review titled Clover Group Practice
Replied on 08 July 2024
Thank you for sharing your positive experience! It's great to hear that the surgery pharmacist was thorough and answered all your questions, making you feel comfortable with your medication options. We're glad you felt the service was both professional and friendly. Your feedback is much appreciated! Lucie Moore Operations Manager
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Review titled Positive improvement
Rated 4 stars out of 5
by Anonymous - Posted on 24 July 2024
I have experienced a very positive improvement in the service and service providers. My consultation with a member of medical team and a member of the nursing team was dealt with in a very professional and courteous manner. On this occasion teams gave me time to explain and to be heard was appreciated. I have now been referred to other specialist's. I am finding the atmosphere within the practice pleasant staff have been kind and helpful. Thank you.
Visited July 2024
Review titled Clover Group Practice
Replied on 25 July 2024
Thank you for your feedback It's wonderful to hear about your positive experience! We're glad to know that our medical and nursing teams provided you with professional and courteous care. It's important to us that patients feel heard and well taken care of. We're also pleased that the atmosphere at our practice has been pleasant and that our staff have been kind and helpful. Thank you for your kind words, and we wish you all the best with your referral to the specialists. Lucie Moore Operations Manager
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Review titled Health management
Rated 4 stars out of 5
by Anonymous - Posted on 08 July 2024
I am approaching retirement age so took advantage of a health check appointment. It revealed that like my parents, my cholesterol is a bit high. I had a v helpful discussion with a practice nurse about what I can do in terms of diet and exercise to help reduce that and a follow-up monitoring appointment. This should help me avoid needing to go on statins medication which will be good.
Visited July 2024
Review titled Clover Group Practice
Replied on 10 July 2024
Thank you for sharing your experience! We're glad to hear that your health check was insightful and that you had a helpful discussion with our practice nurse about managing your cholesterol through diet and exercise. It's great that you have a follow-up appointment to monitor your progress, and we hope this helps you achieve your health goals without needing medication. We're here to support you every step of the way. Lucie Moore Operations Manager
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Review titled Great all round experience
Rated 5 stars out of 5
by Roy Adcock - Posted on 10 July 2024
I attended the practice for a general examination. My appointment was on time, and the young lady, the nurse/GP (who's name I am not allowed to use) was very friendly and attentive. After the initial blood tests etc., I raised a query with her about about a separate ongoing issue, which she resolved for me. Altogether a great experience. I have never had a problem with this practice, the reception staff are always friendly and helpful and I would recommend this practice to anyone.
Visited July 2024
Review titled Clover Group Practice
Replied on 10 July 2024
Thank you so much for sharing your positive experience! We're thrilled to hear that your appointment was timely and that our staff provided the attentive and friendly care you deserve. It's great to know that we were able to address your additional concerns during your visit. We appreciate your kind words about our reception staff as well. Your recommendation means a lot to us, and we're here to continue providing you with excellent care. Lucie Moore Operations Manager
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Review titled Good practice
Rated 4 stars out of 5
by Anonymous - Posted on 10 July 2024
I attended this practice today and I gound it was very good. Also The online appointment system is really good.
Visited July 2024
Review titled Clover Group Practice
Replied on 11 July 2024
Thank you for your feedback! We're delighted to hear that you had a positive experience with our practice. It's great to know that our online appointment system met your expectations. We strive to provide excellent service and your comments motivate us to keep improving. If you have any suggestions or further feedback, please feel free to share.
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Review titled Brilliant new appointment system
Rated 5 stars out of 5
by Familyman - Posted on 11 February 2024
The new appointment system you have put in is great. Being able to go online and click a few buttons at any point of the day, rather than waiting on the phone is great. My Mum still likes to call but she can still do this
Visited January 2024
Review titled Clover Group Practice
Replied on 20 February 2024
Thank you for you positive feedback I'm glad to hear that you're enjoying the new appointment system! It's designed to make things more convenient for everyone, whether you prefer to book online or over the phone. It's great that your mum still has the option to call if that's her preferred method. This is still a relatively new system and very much work in progress, we will continue to look at improvements throughout our journey Thanks again ! Lucie Moore Operations Manager - Primary Care Sheffield
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Review titled Very poor
Rated 1 star out of 5
by Anonymous - Posted on 16 February 2024
i book appointments for my son but Doactror always emails back tried to ask question something wrong with my phone it’s not letting me open anything to read been in office explain what i have issue reception? Always said book appointments on phone but never get appointments
Visited January 2024
Review titled Clover Group Practice
Replied on 20 March 2024
Dear Anonymous I'm sorry you are having trouble booking an appointment for your Son. We have introduced a new triage system called Anima, which is to help patients submit there health concerns direct to our clinical team. The Clinical team review all the requests which come in to the hub and make a plan based on the information you have submitted. If you are having trouble with your phone and are not able to get the information we send back to you, Please go in to the surgery where one of our team will be able to help you. You are still more than welcome to call the surgery within their opening times to submit your request over the phone with one of our trained receptionists. Thank you Lucie Moore Operations Manager
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Review titled Shocking
Rated 2 stars out of 5
by Julie Bond - Posted on 05 May 2023
After ringing at 8 am this morning and finally getting an answer half an hour later to be told there was no telephone or face to face consultations because of the coronation which is on Saturday not today ,got a hub appointment miles away on middlewood road where I saw a practice nurse who was appalled at the reason for not seeing a doctor ,she assessed me and said she would write to my GP asking to refer me for an X-ray ,she was really nice but the system is an absolute shambles and then when going in the pharmacy to pick up a prescription ordered on Tuesday was told it now takes a week for them to process it and the surgery is still telling patients it’s 2/3 days and won’t alter it ,lots of annoyed people in the pharmacy waiting for prescriptions that hadn’t been completed ,it’s a joke
Visited May 2023
Review titled Clover Group Practice
Replied on 01 June 2023
Thank you for your comment, Julie. I understand the Support Manager for Darnall has contacted you to discuss your concerns further and all the issues are now resolved. I'm very sorry that you could not get an appointment at the surgery when you contacted us, but due to it being a double bank holiday, demand at the practice was extremely high. We do try our best to make sure people can be seen, and this is why an appointment was offered with an advanced nurse practitioner at one of our hubs. The hub appointments are for primary care to utilise when our clinical staff have reached capacity. I’m very pleased to find out that the advanced nurse practitioner dealt with your problem swiftly and that you have had a follow up appointment booked with one of our GPs at the practice. With regards to the prescription query you have, we tell our patients that a repeat prescription can take two to three days to reach the pharmacy. I am unable to comment on the amount of time it would take the pharmacy to have the prescription ready for dispensing. As a practice we still work to a two to three day turn around, so you may want to discuss this issue with your pharmacy going forward. Thank you Lucie Moore Operations Manager PCS Practices