Clover Group Practice
Darnall Primary Care Centre, 290 Main Road, Sheffield, South Yorkshire, S9 4QHContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Brilliant new appointment system
Rated 5 stars out of 5
by Familyman - Posted on 11 February 2024
The new appointment system you have put in is great. Being able to go online and click a few buttons at any point of the day, rather than waiting on the phone is great. My Mum still likes to call but she can still do this
Visited January 2024
Review titled Clover Group Practice
Replied on 20 February 2024
Thank you for you positive feedback I'm glad to hear that you're enjoying the new appointment system! It's designed to make things more convenient for everyone, whether you prefer to book online or over the phone. It's great that your mum still has the option to call if that's her preferred method. This is still a relatively new system and very much work in progress, we will continue to look at improvements throughout our journey Thanks again ! Lucie Moore Operations Manager - Primary Care Sheffield
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Review titled Very poor
Rated 1 star out of 5
by Anonymous - Posted on 16 February 2024
i book appointments for my son but Doactror always emails back tried to ask question something wrong with my phone it’s not letting me open anything to read been in office explain what i have issue reception? Always said book appointments on phone but never get appointments
Visited January 2024
Review titled Clover Group Practice
Replied on 20 March 2024
Dear Anonymous I'm sorry you are having trouble booking an appointment for your Son. We have introduced a new triage system called Anima, which is to help patients submit there health concerns direct to our clinical team. The Clinical team review all the requests which come in to the hub and make a plan based on the information you have submitted. If you are having trouble with your phone and are not able to get the information we send back to you, Please go in to the surgery where one of our team will be able to help you. You are still more than welcome to call the surgery within their opening times to submit your request over the phone with one of our trained receptionists. Thank you Lucie Moore Operations Manager
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Review titled Shocking
Rated 2 stars out of 5
by Julie Bond - Posted on 05 May 2023
After ringing at 8 am this morning and finally getting an answer half an hour later to be told there was no telephone or face to face consultations because of the coronation which is on Saturday not today ,got a hub appointment miles away on middlewood road where I saw a practice nurse who was appalled at the reason for not seeing a doctor ,she assessed me and said she would write to my GP asking to refer me for an X-ray ,she was really nice but the system is an absolute shambles and then when going in the pharmacy to pick up a prescription ordered on Tuesday was told it now takes a week for them to process it and the surgery is still telling patients it’s 2/3 days and won’t alter it ,lots of annoyed people in the pharmacy waiting for prescriptions that hadn’t been completed ,it’s a joke
Visited May 2023
Review titled Clover Group Practice
Replied on 01 June 2023
Thank you for your comment, Julie. I understand the Support Manager for Darnall has contacted you to discuss your concerns further and all the issues are now resolved. I'm very sorry that you could not get an appointment at the surgery when you contacted us, but due to it being a double bank holiday, demand at the practice was extremely high. We do try our best to make sure people can be seen, and this is why an appointment was offered with an advanced nurse practitioner at one of our hubs. The hub appointments are for primary care to utilise when our clinical staff have reached capacity. I’m very pleased to find out that the advanced nurse practitioner dealt with your problem swiftly and that you have had a follow up appointment booked with one of our GPs at the practice. With regards to the prescription query you have, we tell our patients that a repeat prescription can take two to three days to reach the pharmacy. I am unable to comment on the amount of time it would take the pharmacy to have the prescription ready for dispensing. As a practice we still work to a two to three day turn around, so you may want to discuss this issue with your pharmacy going forward. Thank you Lucie Moore Operations Manager PCS Practices