Coachmans Medical Practice
Lansbury Road, Crawley, West Sussex, RH11 9JAContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Good practice
Rated 4 stars out of 5
by Anonymous - Posted on 24 February 2024
I find it annoying sometimes not being able to book appointments in advance that is my only complaint. Yesterday I visited a new lovely doctor at the practice who spent time going through my problems. It makes such a difference to have a doctor that seems to really care about there patients and I hope to see her again.
Visited February 2024
Review titled Coachmans Medical Practice
Replied on 26 February 2024
Thank you so much for taking the time to leave us feedback, it is very much appreciated. If you would like to contact the Surgery one of our Duty Managers would be happy to explain our appointment system & how it works. Kind Regards Sarah Ruse Practice Manager
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Review titled Good people, bad organisation
Rated 1 star out of 5
by Anonymous - Posted on 30 November 2023
The receptionists and doctors are friendly but it's hard to get an appointment I tried online and specifically said I can't take calls I have awful anxiety around the phone due to autism I requested email/ text yet the triage dr called me and when I didn't answer just closed the request with try again. You need to be more accesible. There's no way to send messages or replies.
Visited November 2023
Review titled Coachmans Medical Practice
Replied on 26 February 2024
I apologise that you have been experiencing difficulties with our appointment system. we are upgrading our appointment and telephone system very shortly. If you would find it helpful please contact the surgery and ask to speak to the Duty Manager who would be happy to help and answer any questions. Kind Regards Sarah Ruse
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Review titled Staff that could be compared to robots.
Rated 1 star out of 5
by Cherry - Posted on 03 August 2023
Very shocked by the service I received today while trying to get information about making an appointment. The receptionist was very abrupt more than likely didn't feel like doing her job that day as she just called the deputy manager over instead. To my surprise the next staff member was even more unhelpful, blank stares and no people skills very unprofessional I would of got more help from a brick wall.
Visited August 2023
Review titled Coachmans Medical Practice
Replied on 14 August 2023
Dear Cherry I am very concerned to read your review. Unfortunately you haven't left any contact details, If you would like to contact the surgery, I would be very happy to discuss the issues you have raised. Kind Regards Sarah Ruse Practice Manager