Coastal Medical Partnership
Milton Medical Centre, Avenue Road, New Milton, BH25 5JPContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Coastal Medical Partnership.
Reviews
-
Review titled Great Srevice
Rated 5 stars out of 5
by KATHY SPENCER - Posted on 15 November 2023
I have been very impressed by the service Coastal Medical in Spencer Road, New Milton, have given my parents and my husband recently. Sadly, my dad passed away in May 2022 but he received so much help and care from this surgery; this has now been continued with my mother, who is 95 and in a Care Home. She has various medical issues which worry her, but the surgery have been very thorough in trying to help her, carrying out various tests and prescribing medication. They have visited her recently in the Home and been extremely kind and helpful. My husband has also received great service, having found that he has ischemic heart disease which runs in his family. He has received a great deal of assistance, having been prescribed medication and sent for quite a few tests/to see consultants. His medication is constantly reviewed to ensure the best results. I have been quick to moan that I can no longer get an over-60 health check unless I have underlying issues; however, I can weigh myself and do my own blood pressure, and when I requested a cholesterol check, the blood test was carried out very quickly. (My cholesterol is perfect). We have also been called for our flu/Covid injections regularly. We are all very pleased with the service we get from the surgery in Spencer Road.
Visited November 2023
Review titled Coastal Medical Partnership
Replied on 07 December 2023
Dear Mrs Spencer, Thank you for taking the time to leave such positive feedback. We strive to provide all of our patients with the best service we can, and it is lovely to hear of the successes for you and your family. I shall pass your comments on to the team at Spencer Road. Best wishes Kelly Anderson Business Manager
-
Review titled Excellent service
Rated 5 stars out of 5
by Anonymous - Posted on 17 November 2023
I raised a health problem via econsult in the afternoon of 2nd November; I received a call from the Doctor the following morning requesting a sample which I gave early afternoon on the 3rd November. I then received a call that afternoon to discuss symptoms and treatment leading to a prescription which I filed at the local pharmacy that day. Pleased to say the treatment was successful and the service I received from the Surgery team was exceptional and impressive.
Visited November 2023
Review titled Coastal Medical Partnership
Replied on 07 December 2023
Dear patient, Thank you for taking the time to leave your feedback. We are always aiming to make accessing appropriate healthcare as quick and easy as possible for our patients, and it is great to hear that you have found our eConsult service helpful to achieve this. Best wishes Kelly Anderson Business Manager
-
Review titled Lovely staff
Rated 5 stars out of 5
by Karon - Posted on 10 October 2023
I always find the team at New Milton to be helpful, informed and efficient. They make you feel comfortable and I have always received a great service. I have not required an urgent appointment but for blood tests and diabetic checks amazing.
Visited October 2023
Review titled Coastal Medical Partnership
Replied on 07 December 2023
Dear Karon, Thank you very much for taking the time to leave your feedback. We are always striving to provide the best service we can for our patients and it is fantastic to be able to pass such positive comments on to our teams. Best wishes Kelly Anderson Business Manager
-
Review titled Haven't been able to get an appointment
Rated 1 star out of 5
by Anonymous - Posted on 03 May 2023
I booked an appointment after being on hold for 30 minutes and in a queue, the closest appointment was two weeks, not even with my doctor. I go to the doctors on the day, the queue was going out the door, and apparently there was no appointment ever booked. I just tried to phone again a week later. The phone was ringing for 20 minutes, after they finally pick up, they tell me that the computers are broken and that I have to phone back. I asked when, and they hung up on me. I have been going here ever since I was born, and it has been this bad since the beginning of the pandemic. The NHS needs to be funded more so they can hire more staff and doctors.
Visited May 2023
Coastal Medical Partnership has not yet replied.
-
Review titled Great service
Rated 5 stars out of 5
by Anonymous - Posted on 18 August 2023
My recent experience of Arnewood Practice was efficient, friendly and very thorough. I had a face-to-face appointment with a doctor in good time after my initial e-consult and I also received tests (via Lymington Hospital and the nursing team at Arnewood), treatment and follow up phone calls. This was all done in a very impressive time frame given the pressures you are all under in the NHS and given my condition was not an emergency issue. Thank you to the whole team.
Visited May 2023
Review titled Coastal Medical Partnership
Replied on 23 August 2023
Dear patient, Thank you very much for your feedback. We are so pleased to read that you received efficient, friendly and thorough service. We are always looking at ways to improve our patient care so having positive feedback regarding our service is highly valued and shows we are working in the right direction. Many thanks Helen Annetts Assistant Business Manager at Coastal Medical Partnership.
-
Review titled Practice in disarray
Rated 2 stars out of 5
by Jasmine Richards - Posted on 13 October 2022
I am 82 with various health problems and completely unable to see my designated doctor. Follow ups on the various conditions I have are so piecemeal that I feel totally unsupported by this practice. I have been a patient here for 60 years and have never felt like this before.
Visited October 2022
Review titled Coastal Medical Partnership
Replied on 23 December 2022
Dear Mrs Richards, Thank you for your feedback, and I am sorry we have not responded sooner but we have only just been granted access to respond to these reviews. I'm sorry you feel you have not received the level of continuity in your care that you desire. We have always aimed to deliver this and understand how important this is in delivering effective care for our patients. Unfortunately, over recent years, this has become more challenging as demand for GP appointments has risen exponentially and the number of GPs nationally is less than it was 5 years ago, so what worked 60 year ago cannot apply in these current times. In order to manage this overwhelming demand, we have to ensure that our precious GP resource is used only when necessary, so we have a wide variety of other staff who can support patients, thus freeing up GPs to see those that only they can deal with. These teams include pharmacists, physios or urgent care teams for acute matters that are urgent on the day, Care Home teams and mental health and wellbeing teams. Whoever you see will record the information in your clinical record. so your usual GP, who remains the co-ordinator of your care, will always see what your current status is, and continues to receive any letters or test results even when they are not seeing you in person. I can see that, since your post in late October, you have had multiple contacts with your designated GP and nursing team, so I hope that the concerns raised are now somewhat reduced, but if you would like to discuss this further, please contact me on matt.perkins@nhs.net . Yours sincerely Matt Perkins, Business Manager, Coastal Medical Partnership