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Coastal Villages Practice

Ormesby Village Surgery, Pippin Close, Ormesby, Great Yarmouth, Norfolk, NR29 3RW

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Reviews

Displaying 1 to 2 of 2

  1. Review titled Great triage

    Rated 5 stars out of 5

    by Anonymous - Posted on 03 March 2023

    I called yesterday as my husbands been in significant pain with his arm and shoulder to point of tears. New phone line easy. Receptionist directed us to physio said most appropriate and booked appointment for couple weeks. I was a little disappointed as wanted to see dr but she assured me it was best person to see for this type of pain. I ended up booking same day private appointment with physiotherapist who immediately diagnosed probelm And started a treatment plan. The system for us worked and worked well sound advice from the call. Thankyou

    Visited March 2023

    Report as unsuitable

    Review titled Coastal Villages Practice

    Replied on 13 March 2023

    Dear Patient, Thank you for your positive feedback, we have recently made some changes in the practice and its great to learn that the phone line and the Care Navigation worked well. I have shared this with the practice team. Kind Regards Sarah-Jane Practice Operations Manager for the coastal sites - Hemsby, Ormesby, Martham and North Caister

    Report as unsuitable

  2. Review titled Lack of care

    Rated 1 star out of 5

    by Anonymous - Posted on 15 January 2023

    They never answer the phone and if they do no appointments available to call back at 8am still no appointment ,thank god we have 111 without them I wouldn’t be here today ,this doctors surgery is a shambles lack of care and help when your unwell is disgusting

    Visited January 2023

    Report as unsuitable

    Review titled Coastal Villages Practice

    Replied on 16 January 2023

    Dear Patient Thank you for taking the time to share your feedback with the practice. We are sorry to learn you have experienced problems when trying to access the practice. If you would like us to investigate the issues raised, could you please contact the Site Lead at your usual registered surgery. Kind Regards Practice Operations Manager Coastal Villages Practice

    Report as unsuitable

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