Coleford Medical Practice
Railway Drive, Coleford, Gloucestershire, GL16 8RHContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Poor
Rated 1 star out of 5
by Anonymous - Posted on 19 November 2024
On one occasion Was a patient sat in the waiting room for my appointment, staff members were out of offices in waiting room discussing there meeting and talking about other staff members behaviour, very unprofessional because I heard the whole conversation which I guess was supposed to be private. On another occasion where this isn't my usual GP practise, parked in the car park only to be looked at by a staff member who looked at me like I was a piece dirt and they was better than anyone else, went in for my appointment for that person to rudely say to me I need to move my car as i was parked in a gp car park which I said this is not my usual GP practise who didn't care still was rude about the whole situation and again looked at me like I was a piece of dirt. I moved from this GP practise over 20years ago because of attitudes of staff, the whole I don't care attitude you get towards you and very disappointed that brunston and coleford health centre have merged to be one practise. Patient care in this practise dosent seem to exist on some days.
Visited November 2024
Review titled Coleford Medical Practice
Replied on 20 November 2024
Dear Patient, Thank you for your feedback and for bringing this to our attention. The matter regarding overhearing staff discussions will be discussed at our next staff meeting to ensure staff are aware not to have discussions as such, near patients waiting areas in future. I’m sorry if you felt that the staff member had rudely asked you to remove your car from the doctors and staff car park. As informed at the time, we have very limited car park space and with doctors arriving imminently, it was important that your car was moved as soon as possible to allow doctors and staff to park promptly upon arrival. The staff member apologises if you felt this had come over as being rude. We are also sorry to hear that you are unhappy with the attitudes of our staff. We thank you for your feedback as this will help us to look at ways in which we can improve our services.
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Review titled Good experience
Rated 5 stars out of 5
by Anonymous - Posted on 16 October 2024
Impressed with the communication and efficiency when arranging and administering the flu and Covid jabs. Very pleasant nurse and helper all went smoothly as expected, thank you.
Visited October 2024
Review titled Coleford Medical Practice
Replied on 19 November 2024
Thank you. Your feedback is much appreciate and we are very pleased to hear that you were happy with our services.
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Review titled very poor information
Rated 3 stars out of 5
by keith bushell - Posted on 10 June 2024
tried to book an urgent appointment. have an operation coming up and have a chest infection. phone line just goes in a loop , never speak to anyone, information is wrong such as Lydney hospital is shut, very disappointed eventually filled in a form but concerned now i will not be able to go to my pre op and waste more money with a cancelled operation very disappointed
Visited June 2024
Review titled Coleford Medical Practice
Replied on 10 June 2024
I'm sorry to hear about your experience with the phones today and thank you for bringing to our attention the incorrect information on the phone which we will organise to update. I'm pleased to see that you did manage to make an appointment today and hopefully you will now be able to go to your pre op.
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Review titled Really poor administration
Rated 1 star out of 5
by SteveT - Posted on 04 August 2023
Have recently had the unenviable task of dealing over the phone with the surgery, whilst I have no complaints with the GP's, the administration is appalling 15m to connect on 31/8 and 20m to be cut off today and this just to make a courtesy call about cancelling a procedure
Visited August 2023
Review titled Coleford Medical Practice
Replied on 11 August 2023
Dear Steve, We understand your frustration and apologise for the difficulties you have experienced with getting through to the surgery via telephone. We are on NHS England's priority list for an advanced cloud based telephony system, which will hopefully resolve these issues. In the meanwhile, if you are experiencing problems with getting through, then please use our website general queries form, as this is monitored by staff throughout the day. Kind regards, Coleford Family Doctors
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Review titled Fab staff and helpful
Rated 4 stars out of 5
by Rachael Wheatley - Posted on 08 November 2023
I have recently become a first time mum and the care I have received has been second to none. Yes the wait times calling are a bit long, but other than that everyone is so helpful! From me constantly forgetting to order my tablets - they sort it for me with no fuss - to just being an ear to listen I cannot fault this doctors surgery. Thank you all!
Visited August 2023
Coleford Medical Practice has not yet replied.
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Review titled Very poor
Rated 1 star out of 5
by Anonymous - Posted on 15 December 2022
Disgusting service as usual Been waiting on the phone for over an hour for someone to answer it Eventually they answered and told me my prescription was ready to collect at the chemist I dove to the chemist to collect my prescription to be told there was nothing there for me I went back to the doctors to find receptionist sat talking to colleagues ( not busy at all ) only to be told this time I need to go and see them at the front of the building at the dispensary This time I was told as the prescription had not been done and she would get the doctor to see to it in the morning At last I found someone who was helpful and not like the receptionist who clearly lied and kept me waiting on the phone for over an hour Good job no one was dying Get your act together Coleford Health Centre
Visited December 2022
Coleford Medical Practice has not yet replied.