College Green Medical Practice
Health & Wellbeing Centre, 1 Bristol Road South, Birmingham, West Midlands, B31 2GHContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled A wonderful practice
Rated 5 stars out of 5
by Patricia Kemp - Posted on 04 February 2024
As a newcomer to the area, I have found College Green Medical Practice to be wonderful. When I walk in to ask for a repeat prescription, it is dealt with straightaway, with a local pharmacy delivering it to my door. Each doctor I have seen has carefully diagnosed what was wrong and has prescribed effective medication. When I first became a patient, I was thoroughly examined and referred, as appropriate, for further investigation. The reception team members are always patient, kind and helpful, which is very important when you’re old. Even very recently I saw a Partner Doctor about a sensitive situation, and she helped me with her patience and understanding. I can’t speak highly enough of the attention and support I have received from College Green Medical Practice. Thank you, everyone!
Visited January 2024
Review titled College Green Medical Practice
Replied on 14 March 2024
Hi Patricia, A warm welcome to College Green, we are so pleased your experience with us is such a positive one, we try our best to always ensure our patients receive the best care possible, I will pass on your lovely feedback to the team, it is really appreciated. Thank you for taking the time to share your experience Kind regards Sophie
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Review titled Not the best service
Rated 2 stars out of 5
by Andreas Balster - Posted on 23 January 2024
I turned up to the appointment to hear that the appointment had been cancelled without notifying me. Usually messages are automated but someone must have missed to let me know.
Visited January 2024
Review titled College Green Medical Practice
Replied on 07 June 2024
Dear patient, This is disappointing to read, I can only apologise for the missed communication, this is very unusual for the practice Kind regards Sophie
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Review titled Friendly and professional
Rated 5 stars out of 5
by Stephen Woolley - Posted on 31 January 2024
Went for a blood test and physiotherapy, easy to check in, helpful receptionist, friendly, professional nurse and physio , easy to book appointment and order medications.
Visited January 2024
Review titled College Green Medical Practice
Replied on 15 February 2024
Hi Stephen, Thank you for taking time to leave us this positive feedback We aim to make our patients experience with us as easy as possible, we will pass on your kind words to our reception team and physio Kind regards Sophie
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Review titled Great Clinician
Rated 5 stars out of 5
by Adebowale Okuwa - Posted on 26 January 2024
The physiotherapist attended to me in a very empathetic way, very explanatory, very compassionate,gentle, she chooses her words with caution and very good at what she does. Sincerely she is very brilliant.
Visited January 2024
Review titled College Green Medical Practice
Replied on 07 June 2024
Dear patient, Thank you for the feedback, I will pass on. Your words to our physio they are appreciated Kind regards Sophie
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Review titled Failed on this occasion
Rated 2 stars out of 5
by Pete - Posted on 20 January 2024
Needed help re my left foot but unfortunately I did not believe she understood or believe me. I was referred to her by another professional person and this physio said she had never heard of such treatment even though I had it in writing.
Visited January 2024
Review titled College Green Medical Practice
Replied on 04 March 2025
Dear Pete, I believe this is in regards to ROH physio which is on level 3 of College Green but not our service Kind regards Sophie
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Review titled Sincere , Caring & Helpful .
Rated 5 stars out of 5
by Sue - Posted on 05 June 2024
Sat 1st April had test , Monday morning 3/5 had results . 4/4 . Phone call off Doctor. Medication sorted same Day . Brilliant. Thank you 😊
Visited January 2024
Review titled College Green Medical Practice
Replied on 07 June 2024
Hi Sue, Thank you for the feedback, our patient care is our top priority, so pleased you have experienced this Kind regards Sophie
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Review titled Incredible friendly care, wonderful prompt service.
Rated 5 stars out of 5
by Anonymous - Posted on 11 January 2024
I just wanted to say a huge thank you to the GP service at College Green. I recently attended the service in a lot of pain; I was taken seriously and given immediate and prompt care. In addition, the care was friendly and warm. I do generally a little anxious at the doctors and I really needn't at College Green. From reception staff to the doctors, everyone is friendly and caring. I also came a week later (after a long course of antibiotics just because I wanted something checking out and I was little bit worried. It turned out to be absolutely fine but I was validated, cared for and listened too. This is a rarity in women's health and I am so grateful that this is not something I face at college green. I was advised to trust my body and my instincts and to come back at any time that I feel something is amis.
Visited January 2024
Review titled College Green Medical Practice
Replied on 15 January 2024
Dear patient, What amazing feedback, thank you so much. I’m so pleased that you were able to overcome your anxiety of seeing a doctor and then go on to be reassured by your visit. The GP is absolutely right about your instincts, no one knows our own bodies more that us so it’s important to never put off any feeling of concern. I will share your lovely comments with the CG team, thank you again. Kind regards Joan Beddows
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Review titled No empathy in your staff
Rated 3 stars out of 5
by Anonymous - Posted on 31 January 2024
I am very disappointed to have received a letter from this surgery which i honest felt was threatening due to me apparently being verbally violent towards there staff, I actually remember the call i made to the surgery where i had the phone put down on me due to me being extremely unwell and feeling down and using a swear word on the phone, this word was not directed to the staff and was about the way i felt so to have the phone put down in me and then to receive this letter is very disappointing. I feel your receptionist lack any compassion or empathy and are very entitled and this also goes for face to face communication . I am yet to have an appointment or ring to make and appointment at this surgery where i haven’t been meet with rude staff so i find it very ironic that i am now to receive this letter
Visited January 2024
Review titled College Green Medical Practice
Replied on 04 March 2025
Dear Patient It’s never our intention to make anyone feel uncomfortable or upset, and I regret that you felt the letter was threatening. We take all concerns seriously, and we strive to maintain a compassionate environment for our patients, both on the phone and in person. It’s important to us that our staff remain empathetic and understanding, and we will address your feedback with the team to ensure we are providing the level of care and respect that every patient deserves. If you would like to discuss this further or share any more details about your experience, please don’t hesitate to get in touch with me directly. We are committed to improving our service and your satisfaction is very important to us. Kind regards, Sophie O'Neill
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Review titled Quickly seen and helped
Rated 5 stars out of 5
by Wendy Hill - Posted on 13 December 2023
Given an appointment quickly and problem dealt with by advise and referral for investigation and specialist support.
Visited December 2023
Review titled College Green Medical Practice
Replied on 17 December 2023
Dear Wendy Thank you so much for taking the time to leave us your feedback and 5 stars, we really do appreciate it. Kind regards Joan Beddows
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Review titled Great doctors
Rated 5 stars out of 5
by Jeffrey Scriven - Posted on 06 December 2023
I had to come and see the physiotherapist about my knee and she gave me some exercises to do i have had them sent to me my phone to do in the next twelve weeks
Visited December 2023
Review titled College Green Medical Practice
Replied on 17 December 2023
Hi Jeffrey, Thank you for your feedback and 5 stars. I do hope the exercises are helping and your knee is improving. Kind regards Joan Beddows