College Road Surgery
452 College Road, Birmingham, B44 0HLContact details and opening times
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Reviews
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Review titled Excellent care for my mum
Rated 5 stars out of 5
by Jane Mason - Posted on 20 November 2023
My mum is 93 and College Road Surgery and all staff offer the best care and advice. They know her personally and her regular GP shows exemplary reassuring care and support with home visits which in turn reassure her family This care is consistent and is always excellent on every call and reply .Thank you all at College Road
Visited November 2023
Review titled College Road Surgery
Replied on 21 November 2023
Dear Valued Patient, Thank you so much for your positive feedback which I will share with the GPs and all the staff at College Road Surgery. We are glad you are happy with the service(s) at College Road Surgery. We strive to provide high quality, compassionate, patient focused care in a safe, friendly environment. Even during these difficult times we have tried our best to deliver the same high quality of care and appreciate your comments, appreciation and recommendation. Yours sincerely, Roy Sellarajah Practice Manager (On behalf College Road Surgery).
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Review titled Disgusting.
Rated 1 star out of 5
by Phoebe Overton - Posted on 20 October 2023
I have been phoning this doctors since 8am as soon as it opened. User busy? I’ve phoned 50 times! For my 83 year old nan who has been poorly the past few weeks. She has phoned everyday but nothing. Absolute joke finally got through to them and they said no appointments left. What do you mean no appointments left? Aren’t vulnerable people priority. I think it’s absolutely disgusting she has been going to this doctors for years. Keep telling her to change surgeries because it’s unacceptable for someone her age to be pushed to the side like that.
Visited September 2023
Review titled College Road Surgery
Replied on 24 October 2023
On behalf of College Road Surgery, I would like to say how very sorry we are to hear of your recent experience and dissatisfaction with the practice. Many thanks for taking the time to post your comments as we do take all complaints, feedback and comments very seriously. As we currently do not have enough information to identify the patient through the website, we cannot contact her directly, but if you/she would like to discuss this in person I would be most happy to meet with you. Yours sincerely, Roy Sellarajah, Practice Manager (On behalf of College Road Surgery).
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Review titled A very competent and professional practise.
Rated 5 stars out of 5
by David James Willetts - Posted on 25 January 2024
Following a continental holiday last year I visited the practise believing I had a re-occurrence of a basal cell carcinoma and needed to be referred for its removal. The doctor viewed the ear and set about the procedure for referral. I then asked an opinion about a dark area about .7cm wide on my nose expecting a comment that it would probably be a liver spot or something of little concern. The doctor immediately suggested it was more serious than I believed and said there was a need for an early referral to a dermatologist. I was referred to Queen Elizabeth Hospital initially for photography but before my appointment I was given an immediate appointment with the dermatology consultant and was seen within 1 week of my visit to the GP. Biopsies were carried out within days and the results showed that both the ear and the nose showed early signs of melanoma type skin cancers. Before the end of October the operation on my right ear was undertaken and by the middle of November the ear was confirmed clear following the surgery. The initial operation to the nose cancer was undertaken on 30th November by the Plastic Surgery Team. The all clear on the nose skin cancer was given prior to the nose reconstruction surgery on 11th January. As a result of the knowledge and professional capability of the GP I am now comfortable in the knowledge that my current potentially serious melanoma skin cancers have been completely dealt with and diligence in the future monitoring of any skin blemishes is a pre-requisite to preventing future problems. The GP also removed a mole from my right shoulder in December to ally my fears following the biopsy results in October. Thus due to the diligence and professionalism of the GP and practise resulting in a speedy referral I now feel my current skin cancer problems have been speedily dealt with within 4 months of the original diagnosis by the GP and the subsequent excellent surgery procedures at Queen Elizabeth Hospital.
Visited September 2023
Review titled College Road Surgery
Replied on 26 January 2024
Dear Valued Patient, Thank you so much for your positive feedback which I will share with the GPs and all the staff at College Road Surgery. We are glad you are happy with the service(s) at College Road Surgery. We strive to provide high quality, compassionate, patient focused care in a safe, friendly environment. Even during these difficult times we have tried our best to deliver the same high quality of care and appreciate your comments, appreciation and recommendation. Yours sincerely, Roy Sellarajah Practice Manager (On behalf College Road Surgery).
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Review titled Good team work!
Rated 5 stars out of 5
by Naseem Begum - Posted on 24 May 2023
I am really happy with College Road Surgery as i can find all the services i need all under one roof. The professionalism offered from the receptionists is exceptional and they are always polite when dealing with phone enquiries. The doctors are understanding and always considerate towards my needs.
Visited May 2023
Review titled College Road Surgery
Replied on 25 May 2023
Dear Valued Patient, Thank you so much for your positive feedback which I will share with the GPs and all the staff at College Road Surgery. We are glad you are happy with the service(s) at College Road Surgery. We strive to provide high quality, compassionate, patient focused care in a safe, friendly environment. Even during these difficult times we have tried our best to deliver the same high quality of care and appreciate your comments, appreciation and recommendation. Yours sincerely, Roy Sellarajah Practice Manager (On behalf College Road Surgery).
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Review titled Can't get appointments
Rated 1 star out of 5
by Anonymous - Posted on 21 March 2023
My daughter wanted an appt because she is experiencing leg pains, dizzy spells/feeling faint and migraines, unable to get an appt for more than 3 weeks and the only offer was for a telephone consultation. My elderly mom needs to book an appt for repeat prescription review, the medication she takes cannot be missed due to heart condition yet she can't get an appt and could only be offered a telephone call with a pharmacy over 2 weeks away. It's getting too stressful to get appointments. To be told they dont have enough doctors! Never had a problem when there were only 4 and one nurse. Maybe try not allowing new registers or stop registering people outside the area so local people can be treated.
Visited March 2023
Review titled College Road Surgery
Replied on 22 March 2023
On behalf of College Road Surgery, I would like to say how very sorry we are to hear of your recent experience and dissatisfaction with the practice. Many thanks for taking the time to post your comments as we do take all complaints, feedback and comments very seriously. As we currently do not have enough information to identify you through the website, we cannot contact you directly, but if you would like to discuss this in person I would be most happy to meet with you. Yours sincerely, Roy Sellarajah, Practice Manager (On behalf of College Road Surgery).
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Review titled Responsive and timely service
Rated 5 stars out of 5
by Claire - Posted on 12 March 2023
Contact made with the surgery to request a GP letter which usually takes up 2 weeks for time of request. The GP concerned listened to my concerns and expedited my request well before the timeframe given. Overall my experience with this surgery has been positive and one would therefore have no issue in recommending this surgery. At a time where there are exceptional demands on NHS, the surgery are still managing to over a great service.
Visited March 2023
Review titled College Road Surgery
Replied on 13 March 2023
Dear Valued Patient, Thank you so much for your positive feedback which I will share with the GPs and all the staff at College Road Surgery. We are glad you are happy with the service(s) at College Road Surgery. We strive to provide high quality, compassionate, patient focused care in a safe, friendly environment. Even during these difficult times we have tried our best to deliver the same high quality of care and appreciate your comments, appreciation and recommendation. Yours sincerely, Roy Sellarajah Practice Manager (On behalf College Road Surgery).
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Review titled Best practice by far
Rated 5 stars out of 5
by Claire Davies - Posted on 24 February 2023
This practice has goes above and beyond all of the time . The receptionists always try and help to get you an appointment on the day . The doctors always go above and beyond to help you when your in need . The whole team , listen , care and always want to help . I have been with this practice for 40 years . It is extremely clean and tidy .
Visited February 2023
Review titled College Road Surgery
Replied on 27 February 2023
Dear Valued Patient, Thank you for your positive feedback which I will share with the GPs and all the staff at College Road Surgery. We are glad you are happy with the service(s) at College Road Surgery. We strive to provide high quality, compassionate, patient focused care in a safe, friendly environment. Even during these difficult times we have tried our best to deliver the same high quality of care and appreciate your comments, appreciation and recommendation. Yours sincerely, Roy Sellarajah Practice Manager (On behalf College Road Surgery).
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Review titled Physio review at Oaks
Rated 3 stars out of 5
by Anonymous - Posted on 27 January 2024
Saw an excellent Physiotherapist at the Oaks. He was kind, understanding and gave me plenty of time to ask questions and didn’t rush me. Offered lots of advice and info too. Good experience.
Visited January 2023
Review titled College Road Surgery
Replied on 30 January 2024
Dear Valued Patient, Thank you so much for your positive feedback which I will share with the GPs and all the staff at College Road Surgery. We are glad you are happy with the service(s) at College Road Surgery. We strive to provide high quality, compassionate, patient focused care in a safe, friendly environment. Even during these difficult times we have tried our best to deliver the same high quality of care and appreciate your comments, appreciation and recommendation. Yours sincerely, Roy Sellarajah Practice Manager (On behalf College Road Surgery).
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Review titled Nice Practice
Rated 5 stars out of 5
by Barbara Anne Hetherington - Posted on 23 January 2023
Nice reception staff, friendly to talk to. Lovely doctors. I usually ask to see the same doctor, as he listens to what you are saying, and always seems very thorough to get a diagnosis.
Visited January 2023
Review titled College Road Surgery
Replied on 24 January 2023
Dear Valued Patient, Thank you for your positive feedback which I will share with the GPs and all the staff at College Road Surgery. We are glad you are happy with the service(s) at College Road Surgery. We strive to provide high quality, compassionate, patient focused care in a safe, friendly environment. Even during these difficult times we always try our best to deliver the same high quality of care and appreciate your comments and words of appreciation. Yours sincerely Roy Sellarajah, Practice Manager (On behalf College Road Surgery).
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Review titled Great Surgery
Rated 5 stars out of 5
by Joanna - Posted on 09 February 2023
This place is very clean and with nice decorations. Fantastic, professional and respectful, always with smile, very patient doctors, nursers and receptionists.
Visited January 2023
Review titled College Road Surgery
Replied on 10 February 2023
Dear Valued Patient, Thank you for your positive feedback which I will share with the GPs and all the staff at College Road Surgery. We are glad you are happy with the service(s) at College Road Surgery. We strive to provide high quality, compassionate, patient focused care in a safe, friendly environment. Even during these difficult times we have tried our best to deliver the same high quality of care and appreciate your comments, appreciation and recommendation. Yours sincerely Roy Sellarajah, Practice Manager (On behalf College Road Surgery).