College Road Surgery
452 College Road, Birmingham, B44 0HLContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Good practice
Rated 5 stars out of 5
by Anonymous - Posted on 11 November 2024
Although it takes a while to get through on the phone lines, there are generally appointments available. Bit annoying that an appointment time can't be given before GP call back as this makes things difficult with everyday commitments when a face to face appointment is needed. Overall, GPS are professional and give you time to talk.
Visited November 2024
Review titled College Road Surgery
Replied on 13 November 2024
Dear Valued Patient, Thank you so much for your positive feedback which I will share with the GPs and all the staff at College Road Surgery. We are glad you are happy with the service(s) at College Road Surgery. We strive to provide high quality, compassionate, patient focused care in a safe, friendly environment. Even during these difficult times we have tried our best to deliver the same high quality of care and appreciate your comments, appreciation and recommendation. Yours sincerely, Roy Sellarajah Practice Manager (On behalf College Road Surgery)
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Review titled Waiting times and lack of appointments
Rated 2 stars out of 5
by Anonymous - Posted on 14 November 2024
I dont usually have the need to book a doctors appointment for myself or my family as we are generally quite well in health. I phoned the surgery at 11:55am and didnt get through until 12:25 on 14/11/24 to try and book an appointment for my son to be seen. 76 calls I made before I actually spoke to reception who then informed me that all the appointments were taken and to try again the next day either at 8am or 12pm for afternoon appointments. I am extremely frustrated by this as although there may not be an issue to worry about, but on the flip side there may be something serious going on with him that may get worse if left which is why when it comes to lumps on the body I find that is something to be worried about and should be checked. As a full time worker and tax payer how is it I cant get to see a GP when needed. I am seriously in thought now about finding a new local practice, as this isnt the first time when I or a family member need to see a doctor. This is the response we are met with consistently with this practice. Phone lines are constantly busy and then when you do get through there are no appointments.
Visited November 2024
Review titled College Road Surgery
Replied on 15 November 2024
Dear Valued Patient, On behalf of College Road Surgery, I would like to say how very sorry we are to hear of your recent experience and dissatisfaction with the practice. Many thanks for taking the time to post your comments as we do take all complaints, feedback and comments very seriously. As we currently do not have enough information to identify you through the website, we cannot contact you directly, but if you would like to discuss this in person I would be most happy to meet with you. Yours sincerely, Roy Sellarajah, Practice Manager (On behalf of College Road Surgery).
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Review titled Excellent Service Received
Rated 5 stars out of 5
by Umer Waheed Sheikh - Posted on 10 July 2024
Very happy with the service, have had a surgery recently and had slight issues in wounds healing Doctors have been very friendly and very helpful in this matter and I got the best advise and treatment, including my wounds checked in different intervals and plasters were replaced on 1 occasion. Many thanks.
Visited July 2024
Review titled College Road Surgery
Replied on 11 July 2024
Dear Valued Patient, Thank you so much for your positive feedback which I will share with the GPs and all the staff at College Road Surgery. We are glad you are happy with the service(s) at College Road Surgery. We strive to provide high quality, compassionate, patient focused care in a safe, friendly environment. Even during these difficult times we have tried our best to deliver the same high quality of care and appreciate your comments, appreciation and recommendation. Yours sincerely, Roy Sellarajah Practice Manager (On behalf College Road Surgery).
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Review titled Excellent Practice
Rated 5 stars out of 5
by Doreen Bennett - Posted on 08 July 2024
I was given a telephone GP consideration on the day which resulted in a face to face contact within 90mins. GP was friendly, professional and informative. I would throughly recommend this practice. However don't be led..... work in partnership
Visited July 2024
Review titled College Road Surgery
Replied on 08 July 2024
Dear Valued Patient, Thank you so much for your positive feedback which I will share with the GPs and all the staff at College Road Surgery. We are glad you are happy with the service(s) at College Road Surgery. We strive to provide high quality, compassionate, patient focused care in a safe, friendly environment. Even during these difficult times we have tried our best to deliver the same high quality of care and appreciate your comments, appreciation and recommendation. Yours sincerely, Roy Sellarajah Practice Manager (On behalf College Road Surgery).
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Review titled Great Practice
Rated 5 stars out of 5
by Gwen Tapfumaneyi - Posted on 16 July 2024
College Road Surgery is an exceptional medical facility, distinguished by its team of highly skilled and experienced doctors My regular Doctor stands out for his phenomenal expertise and compassionate approach. His patience is remarkable, as he never jumps to conclusions about a patient's condition without a thorough and meticulous examination. He is deeply committed to maintaining the dignity and respect of his patients, strictly adhering to all dignity protocols. He is also diligent about seeking consent before sharing any personal information with other agencies, underscoring the importance of patient privacy and trust. When interacting with children, heexcels in creating a comfortable and respectful environment. He never demeans or talks down to them; instead, he encourages them to express themselves openly, fostering a sense of confidence and security. His ability to connect with young patients in such a positive and supportive manner is a testament to his outstanding skills and dedication as a healthcare professional.
Visited July 2024
Review titled College Road Surgery
Replied on 16 July 2024
Dear Valued Patient, Thank you so much for your positive feedback which I will share with the GPs and all the staff at College Road Surgery. We are glad you are happy with the service(s) at College Road Surgery. We strive to provide high quality, compassionate, patient focused care in a safe, friendly environment. Even during these difficult times we have tried our best to deliver the same high quality of care and appreciate your comments, appreciation and recommendation. Yours sincerely, Roy Sellarajah Practice Manager (On behalf College Road Surgery).
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Review titled Lovely Friendly Surgery
Rated 5 stars out of 5
by Dianne Jones - Posted on 11 July 2024
All the Drs and staff I have seen here over last two years are so kind and professional, put you at ease straight away I am so glad I’m a patient here. Who was very kind and helpful .
Visited July 2024
Review titled College Road Surgery
Replied on 11 July 2024
Dear Valued Patient, Thank you so much for your positive feedback which I will share with the GPs and all the staff at College Road Surgery. We are glad you are happy with the service(s) at College Road Surgery. We strive to provide high quality, compassionate, patient focused care in a safe, friendly environment. Even during these difficult times we have tried our best to deliver the same high quality of care and appreciate your comments, appreciation and recommendation. Yours sincerely, Roy Sellarajah Practice Manager (On behalf College Road Surgery).
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Review titled College Road Surgery
Rated 5 stars out of 5
by Mick Donnelly - Posted on 09 July 2024
Every time I have had to visit the surgery I've been put at ease by the friendly manner and attitude of everyone there, gp's, nurses and those on the front desk. My partner left her old practice because they were very poor and came to college road and she has been extremely happy.
Visited July 2024
Review titled College Road Surgery
Replied on 10 July 2024
Dear Valued Patient, Thank you so much for your positive feedback which I will share with the GPs and all the staff at College Road Surgery. We are glad you are happy with the service(s) at College Road Surgery. We strive to provide high quality, compassionate, patient focused care in a safe, friendly environment. Even during these difficult times we have tried our best to deliver the same high quality of care and appreciate your comments, appreciation and recommendation. Yours sincerely, Roy Sellarajah Practice Manager (On behalf College Road Surgery).
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Review titled Too many fill staff
Rated 1 star out of 5
by Anonymous - Posted on 24 July 2024
I've been having a health ill for over a month. Seen 4 fill in staff about this issue that isn't going away. Initial told it would go after a week, then another week etc now told to wait another 2 weeks so that is going on nearly 2 months... What is going on here? Can we actually find out the cause of the problem instead of repeating the same dialogue that clearly isn't working. The more time stalling the problem is going to get worse I might even take action for negligence because it's getting ridiculous coming into the surgery to get no solution to the problem.
Visited July 2024
Review titled College Road Surgery
Replied on 24 July 2024
Dear Valued Patient, On behalf of College Road Surgery, I would like to say how very sorry we are to hear of your recent experience and dissatisfaction with the practice. Many thanks for taking the time to post your comments as we do take all complaints, feedback and comments very seriously. As we currently do not have enough information to identify you through the website, we cannot contact you directly, but if you would like to discuss this in person I would be most happy to meet with you. Yours sincerely, Roy Sellarajah, Practice Manager (On behalf of College Road Surgery).
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Review titled The surgery has massively improved!
Rated 5 stars out of 5
by Vivian Skidmore - Posted on 30 July 2024
I’ve used this surgery for many years and have noticed a massive improvement recently. I was poorly and woke up needing help, which my careline weren’t able to offer. Family came to me and got straight through to the surgery. The receptionist was really kind and helpful. I received a phone call from the Dr soon afterwards. He was so lovely and reassuring. He arranged for a prescription for me and my family were able to collect it. Thank you so much to all of you.
Visited July 2024
Review titled College Road Surgery
Replied on 02 August 2024
Dear Valued Patient, Thank you so much for your positive feedback which I will share with the GPs and all the staff at College Road Surgery. We are glad you are happy with the service(s) at College Road Surgery. We strive to provide high quality, compassionate, patient focused care in a safe, friendly environment. Even during these difficult times we have tried our best to deliver the same high quality of care and appreciate your comments, appreciation and recommendation. Yours sincerely, Roy Sellarajah Practice Manager (On behalf College Road Surgery).
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Review titled Incredible Practice
Rated 5 stars out of 5
by A E Burness - Posted on 11 July 2024
Needed to go back again to see a doctor because my problem had not resolved fully and I needed more help. I got through to the surgery within 4 minutes and a lovely receptionist gave me an appointment for a female doctor. Doctor rang me promptly, decided that she wanted to see me and gave me a time to go. Lovely doctor, very kind and reassuring. She examined me and talked to me about treatment options. She also prescribed medication that will hopefully reduce the risk of further problems. I am so grateful to all of the lovely doctors and staff at the surgery, they are all really wonderful. I do worry about things and all of the doctors I have seen have always been very patient, listened to me and done their best to reassure me.
Visited July 2024
Review titled College Road Surgery
Replied on 11 July 2024
Dear Valued Patient, Thank you so much for your positive feedback which I will share with the GPs and all the staff at College Road Surgery. We are glad you are happy with the service(s) at College Road Surgery. We strive to provide high quality, compassionate, patient focused care in a safe, friendly environment. Even during these difficult times we have tried our best to deliver the same high quality of care and appreciate your comments, appreciation and recommendation. Yours sincerely, Roy Sellarajah Practice Manager (On behalf College Road Surgery).