College Street Medical Practice
86 College Street, Long Eaton, Nottingham, Nottinghamshire, NG10 4NPContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled No appointments
Rated 3 stars out of 5
by Anonymous - Posted on 19 November 2024
We are told to call at 8am only to be told there are no appointments for the week or emergency appointments for the same day, so how do we see a Dr?. I received a text asking to make an appointment to review my blood test results and cant get one, this was 4 weeks ago, my son has rang 2 days on trot as he is in pain and can't work only to be told both times there are no appointments, I know it isn't the staffs fault but something has to be done about this and quick.
Visited November 2024
Review titled College Street Medical Practice
Replied on 20 November 2024
Many thanks for taking your time to write this review. We are sorry that you had this experience in trying to access a GP appointment at the practice. Please could you call the practice and request to speak to the Practice Manager so this can be looked into further. Many thanks.
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Review titled Getting an appointment is impossible
Rated 2 stars out of 5
by Anonymous - Posted on 09 September 2024
Tried several times to get an appointment only to be told none are available. days without sleep due to pain but staff don't seem to be bothered. If you want a Doctor A&E or going private is quicker.
Visited September 2024
Review titled College Street Medical Practice
Replied on 09 September 2024
Dear Patient, Thank you for providing feedback. We are sorry to hear that you are currently struggling to get a GP appointment, we have currently had a new permanent GP start with us recently in addition to the other GP's already at the practice to try and ease the struggle for GP appointments. If you would like to discuss further, please call the practice on 0115 9734502, where the practice manager would be happy to discuss further with yourself. Many thanks College Street Medical Practice.
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Review titled Rudeness
Rated 3 stars out of 5
by Anonymous - Posted on 08 May 2024
Upon arriving at surgery and politely asking why this is the 3rd urine sample i am giving without any results, i was told the previous samples were contaminated but that would be an issue at the lab not at the sugery. I was then “asked” So do i want to give another sample or not. . . .
Visited May 2024
Review titled College Street Medical Practice
Replied on 09 May 2024
Dear patient, as per my response below, I am sorry you have cause to complain and have had a poor experience. Again, if you wish to discuss this further, please contact me. Helen Chadwick, Operations Manager.
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Review titled Lack of Empathy
Rated 3 stars out of 5
by Anonymous - Posted on 08 May 2024
Post operation having problems when passing urine. Asked to give sample one week ago. Rang surgery but told no results as yet. Went on line later and saw that sample contaminated and i will have to give another sample. This will be my 3rd sample with no results, so still in discomfort for over a week with no explanation from the surgery. Poor practice and a lack of empathy to what i am going through.
Visited May 2024
Review titled College Street Medical Practice
Replied on 09 May 2024
I am sorry you have cause to complain, and feel a lack of empathy from the Practice, this is not what we aim for. If you wish to discuss this further, please contact me. Helen Chadwick, Operations Manager