Collingham Church View Surgery
School Lane, Collingham, Wetherby, West Yorkshire, LS22 5BQContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Awful service
Rated 1 star out of 5
by Anonymous - Posted on 02 December 2024
I called the practice today to try and book a GP appointment. The recorded message directed me to the website or NHS app, to complete an online triage form. When I tried to do this it seemed this option was only available for booking smear tests. So I called the surgery again, joined a queue, and when I finally got through to reception they told me that yes, I needed to complete the online triage form, but that it was only possible to access the form before midday. I would have to try online again tomorrow. It would be much better for both patients and the surgery if this arrangement was made clear in the phone message. Really badly thought out.
Visited December 2024
Review titled Collingham Church View Surgery
Replied on 05 December 2024
Dear Anonymous, Thank you for taking the time to give this feedback and I am sorry you didn't have a good experience when contacting us. It does seem you weren't given clear information on how to get to the correct 'Contact us Online' link to complete the request for an appointment and I have fed this back to the staff to ensure we give clear information to patients each and every time as this clearly delayed you contacting us. For future requests, you can send a request through your NHS App or from our website home page https://www.collinghamsurgery.co.uk - if you scroll down on that page and follow the 'Contact us Online' link. To also note we are reviewing the telephone message currently to ensure it is clearer for patients so thank you again for the feedback. Many thanks Kate - Operations Manager
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Review titled Great efficient practice
Rated 5 stars out of 5
by C Gibson - Posted on 27 September 2024
This week I asked to try a new cream for my skin through the NHS app e consult system. This was actioned almost immediately with a received text message confirming the script had gone to the chemist. Thank you to the surgery for this very efficient service
Visited September 2024
Review titled Collingham Church View Surgery
Replied on 30 September 2024
Dear C Gibson Thank you for taking the time to write this review which we are really pleased with. The new system is working well ensuring requests are clinically triaged and patients get the right care at the right time. Its great that this has worked so well for you. Many thanks K Lamb Operations Manager
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Review titled Patient centred care
Rated 5 stars out of 5
by C Gibson - Posted on 27 September 2024
I attended a GP appointment with my mum this week. The GP really listened and took the time to address our concerns. We did not feel rushed and left with a good plan of what would happen next. Thank you to Collingham Church View surgery!
Visited September 2024
Review titled Collingham Church View Surgery
Replied on 30 September 2024
Dear C Gibson, Thank you for taking the time to write this review - we really value feedback both good and on occasions where we might be able to improve. This is great that your mum got the time with the GP and a plan made for her ongoing care. Many thanks K Lamb - Operations Manager
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Review titled Excellent Practice
Rated 5 stars out of 5
by Anthony D Holliday - Posted on 19 April 2024
My experience with Church View Surgery was exceptional. The doctor understood my concerns and was very supportive. The reception staff were helpful, kind and courteous. I appreciate all they do to keep me safe and well.
Visited April 2024
Review titled Collingham Church View Surgery
Replied on 23 April 2024
Dear Mr Holliday Thank you for taking the time to leave us your review and we are delighted with the 5 star rating as our staff try very hard to give the best service to all patients. I have passed your comment on to all staff so thank you again K Lamb Operations Manager
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Review titled Steroid Knee Injection
Rated 5 stars out of 5
by Anonymous - Posted on 11 October 2023
Friendly, knowledgeable, empathetic and effective. Awesome. The standard to which all of the NHS should be enabled to achieve.
Visited October 2023
Review titled Collingham Church View Surgery
Replied on 17 October 2023
Dear Patient, Thank you for taking the time to leave this wonderful review which I will share with the team. We are delighted with your comments and appreciate the positive feedback. From Kate Lamb Operations Manager
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Review titled Best practice I’ve been in
Rated 5 stars out of 5
by Anonymous - Posted on 27 June 2023
I want to comment on the wonderful warm welcome we’ve had to this surgery as a family. I am incredibly impressed with the helpful ‘can do’ attitude of all the staff, especially the reception team. I’ve been given appointments easily and quickly, I’ve been helped with my many queries - no job has been too much for anyone I’ve spoken to. How rare! I doubt this is a coincidence, I think it speaks of the culture in the practice - one I feel lucky to be part of. Wish I moved sooner! Thanks to all at the surgery, keep doing what you do!
Visited June 2023
Review titled Collingham Church View Surgery
Replied on 29 June 2023
Dear Patient, Thank you so much for taking the time to post this message. The staff do work very hard to provide the best service they can. Our reception team has been a little short recently so this is especially nice to hear. I have forwarded your comment to the team and it has brightened their day. Many thanks again Kate Lamb, Operations Manager
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Review titled no responsibility taken
Rated 2 stars out of 5
by Anonymous - Posted on 13 July 2023
prescription and therapies are not provided only referral letters. a doctor should take responsibility for given medication and action and not stay as remote and invisible as possible.
Visited June 2023
Review titled Collingham Church View Surgery
Replied on 19 July 2023
Dear Patient, Thank you for taking the time to leave a review and I am sorry you feel the doctor was remote and invisible. It is difficult to understand what has caused you to feel this way as the comment has been provided anonymously. If you feel there is more we could or can do to help you, please contact the surgery directly and we will do what we can to assist you. Thank you again for your comment and we hope this experience was an isolated one as our staff work very hard to provide the best care they can. Kind Regards Kate Lamb Operations Manager
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Review titled Good service
Rated 5 stars out of 5
by Tom Blakey - Posted on 27 June 2023
I use the doctors and the nurses and often have a conversation with the reception every time I get the same feeling that everyone cares I put that down to the senior partners for creating such a great culture we are lucky to have them
Visited June 2023
Review titled Collingham Church View Surgery
Replied on 29 June 2023
Dear Mr Blakey, Thank you for taking the time to post this comment which is much appreciated. The staff are an excellent team and you are right, the partners do create a great culture to work in. I have passed your comment to the full team and it has brightened our day. Many thanks, Kate Lamb Operations Manager
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Review titled Very good practice
Rated 5 stars out of 5
by Anonymous - Posted on 17 May 2023
Our family’s experience of this practice has been very positive over the last two years, since we joined. The GP’s, nurses and staff are all very professional, helpful and accommodating.
Visited May 2023
Review titled Collingham Church View Surgery
Replied on 22 May 2023
Dear Patient, Thank you for taking the time to leave us a review and we are delighted your experience has been so positive as the staff work very hard to provide for our patients, the best service they can. Kind Regards Kate Lamb Operations Manager
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Review titled Great practice
Rated 5 stars out of 5
by Lady Judith McGeechan - Posted on 18 May 2023
The surgery is run very efficiently and the staff are friendly and very professional whatever the circumstances and give a feeling of genuine care. One of my neighbour once said that we were very lucky to have Collingham Church View surgery and I agree.
Visited April 2023
Review titled Collingham Church View Surgery
Replied on 22 May 2023
Dear Lady Judith McGeechan Many thanks for taking the time to leave your review. Your comment has been passed to the staff and is much appreciated. Regards Kate Lamb Operations Manager