Collingham Medical Centre
High Street, Collingham, Newark, Nottinghamshire, NG23 7LBContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled 5 Star Service
Rated 5 stars out of 5
by Tim - Posted on 10 April 2025
I was seen by a Dr recently who thoroughly explained everything to me and followed up 2 weeks later to check on me. I can't compliment this surgery enough. Well done everyone.
Visited April 2025
Collingham Medical Centre has not yet replied.
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Review titled Terrible service
Rated 1 star out of 5
by Anonymous - Posted on 08 April 2025
It has taken 40 minutes for me to get through to the surgery on the telephone Usual excuse of “shortage of staff” and being very busy for delivering poor service This is just an example of the inefficient and carefree attitude delivered to patients on a daily basis by an ineffectual and dismissive management team to a captive patient list that has no other options
Visited April 2025
Review titled Collingham Medical Centre
Replied on 08 April 2025
Dear Patient/Carer, Thank you for taking the time to leave feedback today. I am sorry to hear that you had a long wait for your call to be answered and feel the service received was poor. We always aim to provide a high quality service so if you received less than this I am happy to discuss your experience in more detail. We review all comments received and use as learning examples when training needs are identified, and these are shared with the full practice team. In addition, all our calls are recorded for training purposes. If you would like me to investigate your concerns in more depth please contact me directly to provide more information. Kind regards, Emma Dickson, Practice Administration Lead (01636 892156 or email emmadickson@nhs.net)
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Review titled Caring Staff
Rated 5 stars out of 5
by Anonymous - Posted on 10 April 2025
What a wonderful practice with caring staff. I was recently offered a telephone review which was great as I didn’t need to take time away from work. All in all my experience has always been positive. Thank you.
Visited April 2025
Collingham Medical Centre has not yet replied.
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Review titled Great Practice
Rated 5 stars out of 5
by Jacqueline Carter - Posted on 10 April 2025
The practice has always provided excellent care and in particular the last few years with my husband’s dementia The Frailty team has been a great support to us with the problems associated with Dementia / Alzheimers. A lifeline which we are so lucky to have at our surgery and I don’t know how we would have coped without their advice and support. I feel so lucky to be a patient at this practice I know I have people there who can be relied upon to always do their utmost for their patients and their families.
Visited April 2025
Collingham Medical Centre has not yet replied.
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Review titled Excellent Surgery
Rated 5 stars out of 5
by Angela Holmes - Posted on 30 August 2024
Patients are very quick to criticise Collingham Medical Centre but I wanted to say thank you for a recent visit when I received outstanding service. I had an appointment with a practise nurse for a blood test. I was seen on time by a kind, gentle and efficient nurse who not only took my blood but answered all my questions and suggested I asked at the reception desk for an asthma review. To my astonishment, I didn’t have to wait weeks, the reception staff managed to arrange an appointment with the asthma nurse on the same day. My second appointment was on time and again to my astonishment, the asthma nurse not only took time to review my asthma and advise me on my condition but carried out a full medication review ‘as I was there’. Both nurses were so patient and reassuring and gave me so much information about how to keep myself healthy. Thank you for an excellent service.
Visited August 2024
Review titled Collingham Medical Centre
Replied on 04 September 2024
Dear Mrs Holmes Thank you very much for your lovely review of the service you received recently. We are very pleased to hear that your experience was positive and everything happened in a timely manner for you. We really appreciate you taking the time to leave a review and I will pass your comments on to the full practice team. Kind regards Emma Dickson, Practice Administration Lead
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Review titled Pass the buck,and ignore
Rated 1 star out of 5
by Kenneth Matthews - Posted on 18 July 2024
Several weeks ago the med center new I needed an mri scan for my spine, oppointments were by phone, or altered to a phone call appointment again.palmed off elsewhere ,no information given, supposedly eventually sorting out an appointment for scan and nothing, you phone up, first in line yet still takes almost half an hour to be answered, ignorance, then still no information, you have to do everything yourself, not even worth 1 star, diabolical.
Visited July 2024
Review titled Collingham Medical Centre
Replied on 22 July 2024
Dear Mr Matthews, Thank you for your feedback and we are sorry to hear that you feel we have not provided a high quality service on this occasion. We are always keen to address issues raised but cannot discuss personal medical details on this public forum. If you would like to discuss this matter in confidence with the Practice Manager please call the surgery on 01636 892156. Kind regards Emma Dickson, Administration Lead
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Review titled Phone consultation
Rated 5 stars out of 5
by Gill Lloyd - Posted on 07 June 2024
I was delighted with my conversation with the doctor . My condition was given proper consideration and medication issued
Visited April 2024
Review titled Collingham Medical Centre
Replied on 10 June 2024
Dear Mrs Lloyd Thank you very much for your feedback. Your comments will be passed on to the full team. Kind regards, Emma Dickson, Administration Lead
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Review titled Outstanding Practice
Rated 5 stars out of 5
by Neil Gardiner - Posted on 14 July 2023
During the last 5 years we have had outstanding service given in a very pleasant and helpful way. High levels of professionalism, caring, compassion, respect and understanding. Recently had to visit other NHS agencies who all spoke highly of Collingham Medical Centre. Well done, keep up the good work and thanks.
Visited June 2023
Review titled Collingham Medical Centre
Replied on 04 January 2024
Thank you for your kind comments, these have been passed to the staff members concerned. We are always grateful for patient feedback and appreciate the time you have taken to provide this.