Collingwood Health Group
Hawkeys Lane, North Shields, Tyne And Wear, NE29 0SFContact details and opening times
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Reviews
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Review titled Impossible to get help, to the point of being dangerous
Rated 1 star out of 5
by Ruth davidson - Posted on 31 March 2023
Impossible to get help, to the point of being dangerous. I've had a strep a infection for over 3 weeks. I have never been seen by a gp from the surgery, nor would they even speak to me over the phone initially after I'd waited from 47th in the queue to get through. I had to go and buy my own strep a test from a pharmacy and take it to the walk in centre to get treatment. After those antibiotics failed, I again waited on the phone for over an hour to speak to Collingwood, who again refused to see me as I apparently couldn't possibly still have strep. Again I was forced to buy my own Strep a test and called back (yup another hours wait) with the proof I was still positive for strep a. Finally got a doctor callback, from someone who was on the phone to me for less than 2 minutes, refused to let me ask any questions but did send me off with more antibiotics. My third lot of antibiotics are not working. I have severe pain in my joints, chest pain, a very high temp, tonsillitis and difficulty swallowing. I have been off work for nearly a month. Today I contacted the surgery yet again to try and get some help for this horrible infection and excruciating pain that has me bedridden. They have just sent me a message to say that an appointment has been made for me at the hub in 9 days time. Nine! How can someone with a known infection that is not responding to antibiotics, in excruciating pain, and experiencing chest pain & breathlessness (I'm asthmatic) be left for 9 days with no help? Im now forced to go to a walk in centre or a & e, if I want to get any help. Neither of which I can do, because I can barely walk, and I need to be at home to look after my daughter, who unsurprisingly is also now sick after catching strep a off me. No wonder emergency department's and walk in centres are so under pressure, when it's impossible to get anywhere with your own surgery
Visited March 2023
Review titled Collingwood Health Group
Replied on 11 April 2023
Dear Ruth Many thanks for taking the time to leave a review. I am sorry to hear of the difficulties you have encountered. I have shared your comments with the GPs. Unfortunately due to confidentiality we are unable to comment via this method but if you would like us to investigate the matter further please let us know. Once again, we are grateful for you taking the time to leave a review. Many thanks regards Sandra Dowling Practice Manager
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Review titled Still waiting for call back
Rated 3 stars out of 5
by Anonymous - Posted on 09 January 2023
I called surgery this morning, just before 9 o clock, rang 5 times to say I was in a queue and then no sound. Eventually got through and I was no 46 in queue, and decided to Press 5 for call back. It is now 17:15 and still waiting. I did call again approx 3:15 to be told same in a queue and to press for call back, still waiting. The message says you will be called back when you’re at the front of the queue, must be a very long queue!!
Visited January 2023
Review titled Collingwood Health Group
Replied on 11 April 2023
Dear Anonymous Many thanks for taking the time to leave a review. I have recently commenced at the practice and realised there were a cohort of reviews not responded to so please accept our apologies. I am sorry to hear of your less than satisfactory experience when contacting the practice. I am aware that the practice has encountered some challenges with the current telephone system and has been restricted by the limitations of the system and current contractual requirements. The practice is looking to replace the telephone system to a cloud based system later this year. This will allow us to monitor our inbound calls more effectively and we are hopeful the system will have a more reliable Q busting facility. Some patients have found the NHS app to be of benefit when ordering medication or booking appointments, therefore reducing the need to telephone the practice. Once again, we are grateful for your time in leaving a review and apologise for the delay in responding. regards Sandra Dowling Practice Manager