Colne Road Surgery
34-36 Colne Road, Burnley, Lancashire, BB10 1LSContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Wonderful Practice
Rated 5 stars out of 5
by Alison M Booth - Posted on 30 November 2023
I was seen to as soon as possible and whe my call was answered, I received an apology for the delay in getting to me. Very polite and understanding of my needs.
Visited November 2023
Review titled Colne Road Surgery
Replied on 06 December 2023
Dear Mrs Booth Than you so much for taking the time to write a review. I'm sorry to learn that you had a delay when contacting the surgery. The surgery now operates a call back system which keeps your place in the queue and this option is given to patients when they contact the surgery. I am more than happy to talk through this system with you if that helps in anyway, should you encounter any delays in the future. I'm so glad to hear that you the staff member you spoke too was polite and understanding. Thank you Mrs Helen Slater Practice Manager
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Review titled Well organiser appointment
Rated 4 stars out of 5
by Anonymous - Posted on 08 November 2023
Review of my Asthma was carried out very efficiently.I was happy with the way it was carried out and it was good to have a student involved in the discussions.The discussions and tests carried out were done to a good level.
Visited November 2023
Review titled Colne Road Surgery
Replied on 24 November 2023
Dear Patient Thank you so much for taking the time to feedback with such a positive review about your experience when you attended for your asthma review. A huge thank you and I will ensure I feedback to the Practice Nurse and medical student. Mrs Helen Slater Practice Manager
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Review titled Very slow
Rated 3 stars out of 5
by Anonymous - Posted on 30 November 2023
Phone consultation first I wear earing aids.took 2 weeks for app.then main nurse same day to recommend bloodiest ecg x Ray for chest.when I was seen the service was thorough.
Visited November 2023
Review titled Colne Road Surgery
Replied on 08 December 2023
Dear patient Thank you so much for taking the time to write a review, it really is appreciated. I'm sorry to hear that you may have struggled with your telephone consultation with the GP, we do offer face to face and video consultations at the practice. We are always looking for new members to join our patient participation group as we always welcome feedback. Please contact the surgery on 01282 501686 or contact colneroad.surgery@nhs.net for a further discussion or information. There is lots of information about PPG's at https://napp.org.uk/about/ Thank you once again and I will ensure I pass your comments onto the practice team. Mrs Helen Slater Practice Manager
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Review titled Very satisfied
Rated 5 stars out of 5
by David hargreaves - Posted on 03 December 2023
Seen on time, doctor listened attentively, after examination explained the condition and prescribed medication needed.
Visited November 2023
Review titled Colne Road Surgery
Replied on 07 December 2023
Dear Mr Hargreaves Thank you so much for taking the time to write a review, it really is appreciated. It's fantastic to hear that you had such a a positive experience. We are always looking for new members to join our patient participation group as we always welcome feedback. Please contact the surgery on 01282 501686 or contact colneroad.surgery@nhs.net for a further discussion or information. There is lots of information about PPG's at https://napp.org.uk/about/ Thank you once again and I will ensure I pass your comments onto the practice team. Mrs Helen Slater Practice Manager
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Review titled Good and caring staff
Rated 5 stars out of 5
by M Begum - Posted on 21 November 2023
Hepful from start to finish, had yearly health review and flu vacc in same appointment. Cant fault this place. Would send my friends here for good care.
Visited November 2023
Review titled Colne Road Surgery
Replied on 24 November 2023
Dear Ms M Begum Thank you so much for taking the time to feedback with such a positive review about your experience when you attended Colne Road Surgery. A huge thank you and I will ensure I feed this back to the whole team. Helen Slater Practice Manager
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Review titled Good family practitioners
Rated 5 stars out of 5
by Anonymous - Posted on 30 November 2023
All staff members are helpful,I appreciate reception staff have a difficult task. Doctors and nursing staff are knowledgeable and efficient.
Visited November 2023
Review titled Colne Road Surgery
Replied on 06 December 2023
Dear Mrs Booth Than you so much for taking the time to write a review. I will ensure your comments are passed onto the practice team. Thank you Mrs Helen Slater Practice Manager
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 30 November 2023
The receptionist are very efficient and extremely patient. The drs and nursing staff are very understanding and sensitive.
Visited November 2023
Review titled Colne Road Surgery
Replied on 06 December 2023
Dear Patient Thank you so much for your feedback. I am so pleased to read that you felt supported and cared for at the surgery. Our staff strive to make all patients feel comfortable when visiting the surgery. I will ensure I pass on your comments to all the staff. Many Thanks Mrs Helen Slater Practice Manager
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Review titled Fantastic service
Rated 4 stars out of 5
by Mary Edmondson - Posted on 10 October 2023
The nurse I saw during my appointment was amazing. Very thorough and great attention to detail. I am very happy when I left feeling satisfied with how Informative she was. Didn't feel rushed at all
Visited October 2023
Review titled Colne Road Surgery
Replied on 24 November 2023
Dear Mary Thank you so much for taking the time to feedback with such a positive review about members of our team. A huge thank you and I will ensure I feedback to the Practice Nurse you saw. Helen Slater Practice Manager
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Review titled Excellent service
Rated 5 stars out of 5
by Anonymous - Posted on 04 October 2023
Attended for Vitamin B12 injection and was pleasantly surprised to get that and Flu vaccination without having to go out of my way to book it
Visited October 2023
Review titled Colne Road Surgery
Replied on 24 November 2023
Dear Patient Thank you so much for taking the time to feedback with such a positive review about your smooth and efficient experience when you attended your appointment A huge thank you again and I will ensure I feedback. Mrs Helen Slater Practice Manager
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Review titled Terrible service
Rated 1 star out of 5
by Anonymous - Posted on 11 October 2023
I have been suffering from severe sciatica pain on my lower back and legs and went to A&E (24th September) who gave me amitriptyline tablets for pain relief they then referred me to my GP to have an MRI. The following day I went to get an appointment and I was told the doctor doesn’t see me in this case and referred me to the physiotherapist, the appointment was supposed to be on Monday 9th October. Two days before my appointment they cancelled and said there’s no appointments available in the nearby future. I have also ran out of my medication (amitriptyline) and when I went to the GP for a repeat prescription they told me the medicine will be ready soon. The next day I got a message saying I will have to see the GP as they can’t give me the medicine before that. The appointment they gave is 23rd October and that too it’s a telephone appointment. I asked if there’s any earlier appointments as I’m in severe constant pain as the painkillers have finished and also as I have been off sick from work for 3 weeks and I am due to return soon. I feel really helpless in this situation, they can’t sense the urgency and nothing is being done.
Visited October 2023
Review titled Colne Road Surgery
Replied on 26 October 2023
Dear Patient I am so sorry that you have experienced this with Colne Road Surgery. I would very much like to investigate this further and I can also further explain about the off site physiotherapy appointments. Unfortunately due to the feedback being anonymised I am unable to investigate further at this time. If you would be kind enough to contact the practice on 01282 501686 and ask to speak to the Practice Manager, I would very much like to look into this further for you. Thank you Helen Slater Practice Manager