Colne Road Surgery
34-36 Colne Road, Burnley, Lancashire, BB10 1LSContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Good family practitioners
Rated 5 stars out of 5
by Anonymous - Posted on 30 November 2023
All staff members are helpful,I appreciate reception staff have a difficult task. Doctors and nursing staff are knowledgeable and efficient.
Visited November 2023
Review titled Colne Road Surgery
Replied on 06 December 2023
Dear Mrs Booth Than you so much for taking the time to write a review. I will ensure your comments are passed onto the practice team. Thank you Mrs Helen Slater Practice Manager
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 30 November 2023
The receptionist are very efficient and extremely patient. The drs and nursing staff are very understanding and sensitive.
Visited November 2023
Review titled Colne Road Surgery
Replied on 06 December 2023
Dear Patient Thank you so much for your feedback. I am so pleased to read that you felt supported and cared for at the surgery. Our staff strive to make all patients feel comfortable when visiting the surgery. I will ensure I pass on your comments to all the staff. Many Thanks Mrs Helen Slater Practice Manager
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Review titled Fantastic service
Rated 4 stars out of 5
by Mary Edmondson - Posted on 10 October 2023
The nurse I saw during my appointment was amazing. Very thorough and great attention to detail. I am very happy when I left feeling satisfied with how Informative she was. Didn't feel rushed at all
Visited October 2023
Review titled Colne Road Surgery
Replied on 24 November 2023
Dear Mary Thank you so much for taking the time to feedback with such a positive review about members of our team. A huge thank you and I will ensure I feedback to the Practice Nurse you saw. Helen Slater Practice Manager
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Review titled Excellent service
Rated 5 stars out of 5
by Anonymous - Posted on 04 October 2023
Attended for Vitamin B12 injection and was pleasantly surprised to get that and Flu vaccination without having to go out of my way to book it
Visited October 2023
Review titled Colne Road Surgery
Replied on 24 November 2023
Dear Patient Thank you so much for taking the time to feedback with such a positive review about your smooth and efficient experience when you attended your appointment A huge thank you again and I will ensure I feedback. Mrs Helen Slater Practice Manager
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Review titled Terrible service
Rated 1 star out of 5
by Anonymous - Posted on 11 October 2023
I have been suffering from severe sciatica pain on my lower back and legs and went to A&E (24th September) who gave me amitriptyline tablets for pain relief they then referred me to my GP to have an MRI. The following day I went to get an appointment and I was told the doctor doesn’t see me in this case and referred me to the physiotherapist, the appointment was supposed to be on Monday 9th October. Two days before my appointment they cancelled and said there’s no appointments available in the nearby future. I have also ran out of my medication (amitriptyline) and when I went to the GP for a repeat prescription they told me the medicine will be ready soon. The next day I got a message saying I will have to see the GP as they can’t give me the medicine before that. The appointment they gave is 23rd October and that too it’s a telephone appointment. I asked if there’s any earlier appointments as I’m in severe constant pain as the painkillers have finished and also as I have been off sick from work for 3 weeks and I am due to return soon. I feel really helpless in this situation, they can’t sense the urgency and nothing is being done.
Visited October 2023
Review titled Colne Road Surgery
Replied on 26 October 2023
Dear Patient I am so sorry that you have experienced this with Colne Road Surgery. I would very much like to investigate this further and I can also further explain about the off site physiotherapy appointments. Unfortunately due to the feedback being anonymised I am unable to investigate further at this time. If you would be kind enough to contact the practice on 01282 501686 and ask to speak to the Practice Manager, I would very much like to look into this further for you. Thank you Helen Slater Practice Manager
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Review titled Decent practice
Rated 4 stars out of 5
by Anonymous - Posted on 11 October 2023
My appointment was on time and the practice nurse was friendly and helpful noting down relevant points in our conversation
Visited October 2023
Review titled Colne Road Surgery
Replied on 24 November 2023
Dear Patient Thank you so much for taking the time to feedback with such a positive review about your experience when you attended your appointment to see the Practice Nurse. A huge thank you again and I will ensure I feedback to the Practice Nurse. Mrs Helen Slater Practice Manager
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Review titled Great service
Rated 5 stars out of 5
by Paul Slater - Posted on 11 October 2023
Very friendly and polite staff, always get an appointment if it is needed see very quick great service. Would recommend this practice,
Visited October 2023
Review titled Colne Road Surgery
Replied on 24 November 2023
Dear Mr Slater Thank you so much for taking the time to feedback with such a positive review about our Surgery. A huge thank you and I will ensure I feedback to the team. Mandy Waterworth Senior Administrator
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Review titled Not good
Rated 3 stars out of 5
by Rehanara khatun. - Posted on 10 October 2023
Today I rang the gp, to explain my daughters asthma has flared and as discussed in the asthma review we can request to have steroids. She told me she can’t find the review, no nurses are available and I can have a telephone consultation next Thursdays thanks !
Visited October 2023
Review titled Colne Road Surgery
Replied on 26 October 2023
Dear Mrs Khatun I am so sorry that you have experienced this with Colne Road Surgery. I do believe that this was resolved to your satisfaction after speaking with a staff member at the practice. Please feel reassured that staff training is ongoing to ensure we don't encounter any reoccurrences. Thank you Helen Slater Practice Manager
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Review titled Difficult
Rated 1 star out of 5
by Anonymous - Posted on 15 December 2023
I find making any progress with this surgery almost impossible. Amongst others, they disregard correspondence.
Visited October 2023
Review titled Colne Road Surgery
Replied on 18 December 2023
Dear Patient Thank you so much for taking the time to write your review. Its very much appreciated. I'm so sorry to read that you have had some difficulties with the surgery and if possible I would like to discuss this further with you. Please would you either contact the surgery 01282 501686 and ask to speak with Mandy the reception supervisor or please email colneroad.surgery@nhs.net. Thank you Mrs Helen Slater Practice Manager
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Review titled Terrible experience!
Rated 1 star out of 5
by Kirsty - Posted on 05 September 2023
Normally I don’t have a bad word to say about the surgery, but since giving birth it’s been horrendous! I registered my baby a week after she was born, took 3 phone calls each receptionist saying ‘we’ll register her now’ and 9 weeks for her to be registered and that’s because I rang to book her vaccines and was then told ‘oh the hospital normally let us know you’ve had a baby and then we register them’ by the same receptionist who said she had a pile of registration forms and was working through them but would find my daughters and do it straight away prior to this, I never complained about this because I get the surgery is extremely busy and plus the receptionist registered her over the phone there and then. I’ve now had 2 important vaccine appointments cancelled, todays was half an hour before the appointment via text. We tried to keep our 4 month old up, so she could sleep off the injections, as when we rang earlier on in the morning to confirm the time nothing was mentioned - however, she’s now completely refused to have a nap and has been awake since 6:45am this morning and I’m on the verge of a mental breakdown! If you know you have a clinic for vaccines, why can’t a check be done a day before to ensure you have them available? I’m sure my baby wasn’t the first patient in the clinic, so I honestly don’t believe that the nurse only told reception 30 minutes prior to the appointment. My baby was already a week behind due to the delay in being registered and will now be 4 weeks behind if the next appointment doesn’t get cancelled. I wouldn’t be so upset if it were myself, because my daughters health is my main priority the only saving Grace is that I was called back within minutes and her appointment was rescheduled straight away. All I’m asking is that as parents, we’re at least given 24 hours notice if there’s a cancellation and not 30 minutes.
Visited September 2023
Review titled Colne Road Surgery
Replied on 22 September 2023
Dear Kirsty Thank you for taking the time to provide Colne Road Surgery with your feedback. We really do appreciate you doing this. I am so sorry that our customer service standards have fallen below the level that you would have expected and would like to apologise for this and any undue stress this had caused you and your family. I really would like to ensure that this does not happen again and in order for us to investigate this further, please could you contact the surgery and ask to speak to the Reception Manager, Mandy. Thank you in advance Helen Slater Practice Manager Colne Road Surgery