Colney Hatch Lane Surgery
192 Colney Hatch Lane, Muswell Hill, London, Greater London, N10 1ETContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Barrier to access a GP - Unable to make appointment numerous times affecting my mental health
Rated 1 star out of 5
by Anonymous - Posted on 28 June 2024
The system that is in place for making an appointment to see a GP is not fit for purpose and has lead to extreme stress and my medical condition deteriorating as after trying for days to make an appointment I give up until the issues and pain becomes unbearable again so I try again. This has been going on for months. The on-line system that receptionists tell you to use is not effective - sometimes it works but more often it doesn't work. It won't let you book. The phones are not being answered adequately. You are put you on hold but then you are cut off. I am at the end of my tether and this lack of access to be able to get an appointment is affecting my mental health. The process of making an appointment is being made a lot more challenging and stressful than it needs to be. Please do something about this. I see from other reviews I am not alone in experiencing problems in making an appointment, yet nothing is done to improve this.
Visited June 2024
Colney Hatch Lane Surgery has not yet replied.
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Review titled I had a phone appointment - and no one called me
Rated 2 stars out of 5
by Anonymous - Posted on 12 January 2024
I had a phone appointment with the clinical pharmacist - and they failed to call me. I had to go in and try to solve it. Reception apologised and promised to look into it. I am still waiting, 24hrs later and don't hold much hope of them calling back to me. Few months earlier, I was given a phone appointment by the same person in charge of triage for something that only a face-to-face appointment can deal with. Things have gone downhill since triage and this person in charge of it took over, sadly.
Visited January 2024
Colney Hatch Lane Surgery has not yet replied.
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Review titled worst practice in muswell hill
Rated 1 star out of 5
by Anonymous - Posted on 17 July 2023
Has to be the worst GP in muswell hill, you have more chances to talk with an wall and have a better conversation then with the staff over there, no communication skills at all, even an 12 years old child can do a better job, booking system and to see the GP, you have more chances to study medicine and become a doctor and treat yourself then having to see the doctor over there, took me 6 months to see the doctor so he can tell me to I need to take paracetamol, rubbish, don't ever go there, they need to close it, waste of money
Visited July 2023
Colney Hatch Lane Surgery has not yet replied.
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Review titled Unable to book an appointment
Rated 2 stars out of 5
by Anonymous - Posted on 13 June 2023
When calling you are advised via a message to use an online form. The form it is not obvious when on their website, but I did work out it must be the one labelled 'AccuRx Patient Triage'. I have tried to used it since yesterday lunch time at various times, but being advised that I am 'Outside of core hours'. If you go the section 'Book an Appointment' it mentioned the NHS App or Patient Access but you are no longer able to book via those (I tried). From past experience the receptionists are unfriendly. A very frustrating experience, I don't know what to do.
Visited June 2023
Colney Hatch Lane Surgery has not yet replied.
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Review titled Worst practice
Rated 1 star out of 5
by Anonymous - Posted on 16 February 2023
the worst practice I have been registered with in a while. the phone line are never open. They have an online service for booking appointments which is a joke, as it is never functioning. If you manage to get through to them, the receptionists will not ever provide you with a solution. Total waste of the time it took me to register and try to book appointments.
Visited January 2023
Colney Hatch Lane Surgery has not yet replied.
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Review titled Does anyone answer the phone?
Rated 1 star out of 5
by Anonymous - Posted on 27 October 2022
Unable to get an appointment…ever!! Don’t even bother signing up to this doctors. You will be on hold for an hour then it just cuts you off. Worst experience.
Visited October 2022
Colney Hatch Lane Surgery has not yet replied.